CSR/Account Manager

Company: Legendary Staffing
Location: San Jose
Posted on: January 26, 2023

Job Description:

Summary
Responsible for managing all aspects of order processing, fulfillment and customer services. Ensure timely response to internal/external customers' requests and achieves customer satisfaction goals.
Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Daily Responsibilities

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• Review and accept customer request. Process returned parts from customers: update database, document, schedule rework/replacements.
  
• Support customer service-related requests.
  
• Communicate with Engineer/ Warehouse/ Shipping/ Receiving teams and ensure the process is executed successfully.
  
• Follow up RMA status internally/ externally, provide guidance/instructions to repair function teams and assist as required.
  
• Process order in system, arrange shipment and issue invoices as product shipped.
  
• Trace shipment and provide customer/vendor shipment pre alert and status.
  
• Prepare back order and fulfillment report to customer on weekly/monthly basis.
  
• Conduct weekly reconciliation review with customer/vendor to ensure KPI target achievement.
  
• Issue credit or debit note if needed based on billing reconciliation results.
  
• Provide Account Receivable (AR) report to customers periodically to ensure no past due invoices occur from customer.
  
• Perform other duties as assigned.
  
  
  Warehouse Efficiencies % of Job - 5%
  
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  • Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.
    
  • Keeps warehouse organized and clean at all times.
    
    
    Team Building/Leadership % of Job - 5%
    
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    • Responsible for maintaining a positive work environment while supporting the company's culture.
      
    • Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
      
      
      Education and/or Experience
      
      • 
        
      • High school graduate or equivalent.
        
      • SAP or order system.
        
      • Must have MS Word and intermediate to high EXCEL experience (such as V-lookup function).
        
      • Experiences in order management, reverse logistics control, RMA, RTV processing or similar role is a plus.
        
        
        Essential Skills:
        
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        • Works well with a team and exhibits effective communication skills providing instructions and suggestions about order processing flows to management and other associates.
          
        • Must be detail-oriented and can identify order discrepancies and resolve situations with variance.
          
        • Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
          
        • Must be hands-on with ambition and drive to succeed - "Makes things happen".
          
        • Goal oriented and must be accustomed to achieving results through team-work.
          
          
          
          
          
          Working Conditions
          Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 10 pounds
          
          #zr

Keywords: Legendary Staffing, San Jose , CSR/Account Manager, Executive , San Jose, California