CSR/Account Manager
Company: Legendary Staffing
Location: San Jose
Posted on: January 26, 2023
Job Description:
Summary
Responsible for managing all aspects of order processing,
fulfillment and customer services. Ensure timely response to
internal/external customers' requests and achieves customer
satisfaction goals.
Essential Duties and Responsibilities include the following. Other
Duties not listed may be assigned.
Daily Responsibilities
- Review and accept customer request. Process returned parts from
customers: update database, document, schedule
rework/replacements.
- Support customer service-related requests.
- Communicate with Engineer/ Warehouse/ Shipping/ Receiving teams
and ensure the process is executed successfully.
- Follow up RMA status internally/ externally, provide
guidance/instructions to repair function teams and assist as
required.
- Process order in system, arrange shipment and issue invoices as
product shipped.
- Trace shipment and provide customer/vendor shipment pre alert
and status.
- Prepare back order and fulfillment report to customer on
weekly/monthly basis.
- Conduct weekly reconciliation review with customer/vendor to
ensure KPI target achievement.
- Issue credit or debit note if needed based on billing
reconciliation results.
- Provide Account Receivable (AR) report to customers
periodically to ensure no past due invoices occur from
customer.
- Perform other duties as assigned.
Warehouse Efficiencies % of Job - 5%
- Builds and maintains a work environment that is positive and is
supported by open feedback and two-way communication at all
levels.
- Keeps warehouse organized and clean at all times.
Team Building/Leadership % of Job - 5%
- Responsible for maintaining a positive work environment while
supporting the company's culture.
- Responsible for fostering a healthy and safe work environment,
focusing on the well-being of all associates.
Education and/or Experience
- High school graduate or equivalent.
- SAP or order system.
- Must have MS Word and intermediate to high EXCEL experience
(such as V-lookup function).
- Experiences in order management, reverse logistics control,
RMA, RTV processing or similar role is a plus.
Essential Skills:
- Works well with a team and exhibits effective communication
skills providing instructions and suggestions about order
processing flows to management and other associates.
- Must be detail-oriented and can identify order discrepancies
and resolve situations with variance.
- Possesses clear knowledge of computer ordering systems and has
ability to navigate and troubleshoot computer systems as
necessary.
- Must be hands-on with ambition and drive to succeed - "Makes
things happen".
- Goal oriented and must be accustomed to achieving results
through team-work.
Working Conditions
Must be able to tolerate moderate to high noise levels in a
warehouse environment. Office and outside environmental conditions
found in the warehouse, hot in the summer, cold in the winter.
Individuals may need to walk for an extensive period of time while
working and walking the facilities; to reach over shoulder heights;
bend or stoop below the waist; repetitive wrist, hand, or finger
movement; occasional lifting up to 10 pounds
#zr
Keywords: Legendary Staffing, San Jose , CSR/Account Manager, Executive , San Jose, California
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