Hammer Theatre Client Services Manager
Company: San Jose State University
Location: San Jose
Posted on: January 25, 2023
Job Description:
Hammer Theatre Client Services Manager Apply now
(https://secure.dc4.pageuppeople.com/apply/873/gateway/default.aspx?c=apply&lJobID=520152&lJobSourceTypeID=837&sLanguage=en-us)
Job no: 520152 Work type: Staff Location: San Jos Categories: Unit
9 - CSUEU - Technical Support Services, Administrative,
Probationary, Full Time Job SummaryReporting to the Executive
Managing Director, of the Hammer Theatre, the Client Services
Manager works under limited supervision to direct all Hammer
Theatre licensed uses including SJSU, community rentals and rental
negotiations; oversees coordination of Front of House, Production
and other support departments to ensure successful client
experience; coordinates with Finance Analyst toward accurate
accounting of licensed uses. Key Responsibilities
- Chief client services administrator and rental sales
representative
- Clients account and relationship management
- Client contract negotiation and management through execution,
including deliverables
- Coordinates financial settlements for client events
- Coordinates financial settlement for Hammer Presents
events
- Coordinates financial settlement for National Theatre Live
events
- Administrates client and Hammer Presents date allocation
- Administrates client coordination with appropriate Hammer
departments to ensure successful client experience
- Mentors and assists new SJSU and community clients in planning
their event towards a successful outcome
- Collaborates with H&A marketing team for graphic,
editorial, and photo/video journalism as well as Hammer website for
Hammer Theatre uses including SJSU, community and Hammer
Presents
- Prepares (for EMD) periodic email updates of programming and
initiatives to SJSU and external partners
- Mentor and support faculty through grant application process
for events at the Hammer
- Provides advisement, support, and training to Hammer staff as
needed
- Schedules staff meetingsKnowledge, Skills & Abilities
- Ability to effectively establish and maintain cooperative
working relationships in a diverse, multicultural environment
- Ability to apply a high level of judgement, discretion, and
initiative in coordinating the Hammer Theatres activities with
diplomacy and tact to large and diverse number of SJSU and external
clients and contacts
- Highly skilled at complex written and verbal
communications
- Knowledge of the principles and techniques of organization,
administration and management, organizational structure, functions
and activities of the performing arts and higher education
- Ability to maintain confidentiality and appropriately handle
sensitive communications
- Ability to perform efficiently in a fast-paced, detail-oriented
environment, handle multiple work priorities, organize and plan
multiple projects
- Ability to be proactive, resourceful and efficient, with a high
level of professionalism and confidentiality
- Thorough knowledge of office practices and procedures;
computers and software, including word processing, spreadsheets,
calendaring, and databases such as PeopleSoft/Oracle
- Thorough knowledge of, or ability to quickly learn, a wide
variety of policies, procedures and software specific to the
University
- Knowledge and demonstrated command of business math and event
budgetingRequired Qualifications
- A bachelor's degree and/or equivalent training
- Administrative work experience involving study, analysis,
and/or evaluation leading to the development or improvement of
administrative policies, procedures, practices, or
programsPreferred Qualifications
- Associate in Arts, Bachelors of Arts, or Bachelors of Science
degree related to disciplines in the performing arts
- Minimum of four (4) years of related experience in performing
arts management, administration and/or production.
- Experience with financial projections, contracts, relational
databases and spreadsheet applicationsCompensationClassification:
Administrative Analyst/Specialist Non ExemptAnticipated Hiring
Range: $4,000/month - $5,000/monthCSU Salary Range: $3,518/month -
$6,791/month San Jos State University offers employees a
comprehensive benefits package typically worth 30-35% of your base
salary. For more information on programs available, please see the
Employee Benefits Summary
(https://www2.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf)
.Application ProcedureClick Apply Now to complete the SJSU Online
Employment Application and attach the following documents:
- Resume
- Letter of InterestAll applicants must apply within the
specified application period: October 18, 2022 through November 1,
2022. This position is open until filled; however, applications
received after screening has begun will be considered at the
discretion of the university.Contact InformationUniversity
Personneljobs@sjsu.edu408-924-2252CSU Vaccination PolicyThe CSU
requires faculty, staff, and students who are accessing campus
facilities to be fully vaccinated against the COVID-19 virus
(including all booster doses of an approved vaccine for which an
individual is eligible per current CDC recommendations) or declare
a medical or religious exemption from doing so. As a condition of
employment, any candidates advanced in a currently open search
process should be prepared to comply with this requirement as well
as with other safety measures established on the campus. The system
wide policy can be found at
https://calstate.policystat.com/policy/9779821/latest/ and
questions may be sent to jobs@sjsu.edu.Additional
InformationSatisfactory completion of a background check (including
a criminal records check) is required for employment. SJSU will
issue a contingent offer of employment to the selected candidate,
which may be rescinded if the background check reveals
disqualifying information, and/or it is discovered that the
candidate knowingly withheld or falsified information. Failure to
satisfactorily complete the background check may affect the
continued employment of a current CSU employee who was offered the
position on a contingent basis.The standard background check
includes: criminal check, employment and education verification.
Depending on the position, a motor vehicle and/or credit check may
be required. All background checks are conducted through the
university's third party vendor, Accurate Background. Some
positions may also require fingerprinting. SJSU will pay all costs
associated with this procedure. Evidence of required degree(s) or
certification(s) will be required at time of hire.SJSU IS NOT A
SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B
VISAS)All San Jos State University employees are considered
mandated reporters under the California Child Abuse and Neglect
Reporting Act and are required to comply with the requirements set
forth in CSU Executive Order 1083 as a condition of employment.
Incumbent is also required to promptly report any knowledge of a
possible Title IX related incident to the Title IX Office or report
any discrimination, harassment, and/or retaliation to the Office of
Equal Opportunity.Jeanne Clery Disclosure of Campus Security Policy
and Crime Statistics Act and Campus Housing Fire Safety
Notification: Pursuant to the Jeanne Clery Disclosure of Campus
Security Policy and Campus Crime Statistics Act, the Annual
Security Report (ASR) is also now available for viewing at
https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf.
The ASR contains the current security and safety-related policy
statements, emergency preparedness and evacuation information,
crime prevention and Sexual Assault prevention information, and
information about drug and alcohol prevention programming. The ASR
also contains statistics of Clery crimes for San Jos State
University locations for the three most recent calendar years. A
paper copy of the ASR is available upon request by contacting the
Office of the Clery Director by phone at 408-924-1501 or by email
at clerycompliance@sjsu.edu.Pursuant to the Higher Education
Opportunity Act, the Annual Fire Safety Report (AFSR) is also
available for viewing at
https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf.
The purpose of this report is to disclose statistics for fires that
occurred within SJSU on-campus housing facilities for the three
most recent calendar years, and to distribute fire safety policies
and procedures intended to promote safety on Campus. A paper copy
of the AFSR is available upon request by contacting the Housing
Office by phone at 408-795-5600 or by email at
uhs-frontdesk@sjsu.edu.Equal Employment StatementSan Jos State
University (SJSU) is an Equal Opportunity/Affirmative Action
employer committed to nondiscrimination on the basis of age,
ancestry, citizenship status, color, creed, disability, ethnicity,
gender, genetic information, marital status, medical condition,
national origin, race, religion or lack thereof, sex, sexual
orientation, transgender, or protected veteran status consistent
with applicable federal and state laws. This policy applies to all
SJSU students, faculty and staff programs and activities. Title IX
of the Education Amendments of 1972, and certain other federal and
state laws, prohibit discrimination on the basis of sex in all
education programs and activities operated by the university (both
on and off campus).Advertised: October 18, 2022 (9:00 AM) Pacific
Daylight TimeApplications close: Back to search results Apply now
(https://secure.dc4.pageuppeople.com/apply/873/gateway/default.aspx?c=apply&lJobID=520152&lJobSourceTypeID=837&sLanguage=en-us)
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Keywords: San Jose State University, San Jose , Hammer Theatre Client Services Manager, Executive , San Jose, California
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