Family Court Services Manager
Company: Superior Court of CA, Santa Clara County
Location: San Jose
Posted on: January 24, 2023
Definition/Description: Under the general direction of a higher
level of management staff, the Family Court Services Manager plans,
administers, and manages the functions and operations of Family
Court Services, Juvenile Dependency Mediations, and Probate
Investigations as follows: ensures appropriate resources are
available; develops and implements goals, objectives, policies, and
standards applicable to the area of Family Court Services, Juvenile
Dependency Mediations, Guardianship Family Conferences, and Probate
Investigations, and ensures they are in compliance with local,
state, and federal laws and regulations and applicable state and
local rules of court; interacts with a variety of judicial
officers, court executives, and court staff; and performs related
tasks within areas of assignment, including, as needed, tasks
performed by mediators and senior mediators.
This classification serves in a management capacity, and is
responsible for coordinating and administering programs related to
Family Court Services, Juvenile Dependency Mediations, Guardianship
Family Conferences, and Probate Court Investigations.
The position provides leadership to professional-level Mediators,
Senior Mediators, Probate Court Investigators, and the Probate
Court Investigator Supervisor who are engaged in mediating or
investigating family, dependency or probate law-related disputes
while providing direct support and services to the Bench and court
The position interacts with other court managers and executive
staff to meet the goals established by the unit, department, and
the Court and conducts research and analysis on new policies and
procedures that may increase the efficiency of the unit. This
classification reports to a higher level of management staff.
The position must comply with all requirements of the California
Rules of Court and Family Code, including but not limited to
training, continuing education, and experience requirements for
evaluators, investigators or mediators.
Typical Tasks/Representative Duties:
These functions are intended as a general illustration of the work
performed in this job classification and are not all inclusive for
Plans, organizes, and coordinates court-wide Family Court Services
work such as mediation and investigation services of family cases,
Juvenile Dependency mediations, Guardianship Family Conferences and
Probate Court investigations;
Plans, organizes, and coordinates the development, implementation,
and operations of Family Court Services, Juvenile Dependency
mediations, Guardianship Family Conferences and Probate Court
Investigations, refining program objectives to better serve
families and children;
Develops, maintains and implements administrative and operational
policies and procedures, keeping abreast of current developments in
applicable laws by reviewing and analyzing current and pending
legislation to determine the potential impact on programs,
policies, and procedures;
Selects, trains, evaluates and supervises staff, directly and
through subordinate supervisors;
Provides effective leadership to assigned staff, working with
applicable units to identify best practices and strategies for
operational goals and objectives;
Develops, participates in, and implements continuing education
programs and yearly training for self and applicable units for the
maintenance of professional education requirements, including
certifications, as required by the State of California and all
statutes and rules of court, including but not limited to Family
Code sections 1815, 1816, 3020 and 3165 and California Rules of
Court, rules 5.210, 5.215 and 5.230;
Confers with judges on administrative and procedural matters to
help support Superior Court goals, policies and procedures;
Acts as a liaison for the Family Court Services and Probate Court
Investigators units with other departments within Superior Court
and external agencies as necessary;
Answers complex inquiries and complaints within areas of expertise
from judges, attorneys, members of the public and Court staff;
Monitors applicable budgets; monitors expenditures to ensure
compliance with fiscal policies;
Works with members of the public, community groups,
multi-discipline counseling professionals from public and private
agencies, and representatives of the State and other courts to
represent the Court;
Participates in the development of related policies, procedures,
and training programs in collaboration with the Judicial Council of
California's Center for Families, Children and the Courts and other
Serves on committees and task forces within the Court and external
Performs other duties as assigned.
Employment Standards/Typical Qualifications:
At least two years of experience as a supervisor and either:
A master's degree in psychology, social work, marriage, and child
counseling, or other behavioral science substantially related to
marriage and family interpersonal relationships with a California
State License as a Licensed Psychologist, Licensed Clinical Social
Worker, Licensed Marriage and Family Therapist or Licensed
Professional Clinical Counselor and at least five years of
experience in counseling or psychotherapy (or both), preferably a
setting related to the areas of responsibility of Family Court
Services, which directly demonstrates the possession and
application of the knowledge and abilities required for this
An active member of the California State Bar with at least five
years of experience in the full-time practice of law and experience
in the areas of mediation or domestic violence (or both),
preferably in a setting related to the areas of responsibility of
Family Court Services, which directly demonstrates the possession
and application of the knowledge and abilities required for this
Crisis intervention techniques, effects of divorce, domestic
violence and parental chemical dependency on children and child
Local, state, federal laws, and Court and courtroom procedures used
in Family Law and Juvenile Dependency cases and Probate
guardianships and conservatorships;
Operations, services and activities of a court mediation
Principles and practices of marriage and family counseling;
Principles and practices of program planning and evaluation;
principles of management, supervision, training and development,
and employee evaluation;
Public and community relations issues relating to family and
Principles of grant application and management and public agency
Administrative strategies and methods, including goal setting,
short and long- term planning and problem solving;
Legal terminology, forms, and procedures;
Resources available to stay updated on current principles and
practices in the field of mediation;
General function and organization of the judicial system, including
various departments of the Court and case types;
Computer hardware and software applications within assigned
Plan, organize, administer, manage, and coordinate the functions,
operations, and services consistent with the policies and goals of
Interpret, explain and apply a variety of codes, statutes, rules,
protocols, policies, procedures, instructions, and regulations
related to Family Court Services, Juvenile Dependency Mediations
and Probate guardianships and conservatorships.
Develop and implement policies, procedures, protocols, and work
Analyze complex technical and administrative problems, evaluating
Prepare clear, concise, and accurate records and reports.
Effectively represent the Court in answering questions, responding
to inquiries, providing assistance, and dealing with concerns from
judicial officers, litigants, community organizations, Court staff,
government agencies, and the general public.
Establish and maintain cooperative working relationships.
Manage employees through subordinate supervisors in a Court
Schedule and redeploy staff resources to meet demands in a timely
and efficient manner.
Utilize tact and discretion when dealing with sensitive and
Use sound judgment and make appropriate decisions.
Revise and adapt procedures to changing needs.
Meet deadlines while being able to handle conflicting demands.
Manage multiple projects simultaneously.
Travel to locations within the county and/or to other
Communicate clearly and concisely, both orally and in writing.
Conduct presentations for both small and large audiences;
Utilize available resources such as computer software and
information databases to aid in the provision of effective Family
The work environment is generally clean, inside buildings, with
limited exposure to dust, fumes, odors, and noise. Incumbents will
be working under sometimes difficult and stressful conditions, with
frequent deadlines and expectation to produce high quality work
under limited time constraints as well as periodic contact with
angry and confrontational individuals. The ability to work
independently as well as closely with others is required.
Frequent and ongoing use of a computer terminal to conduct a
variety of the essential job duties and communications.
Periodic, regular, and/or occasional contact with employees in
other court divisions, government agencies, the public, and/or
vendors with the ability to converse and respond appropriately to
inquiries and requests.
Periodic to regular lifting, walking, and carrying of files,
documents, and other court related materials. Incumbents must have
the ability to lift and carry 10 lbs.
Work with time constraints and under pressure in some
Strength, dexterity, and coordination and/or ability to use a
computer keyboard and read a video display terminal on a regular
Ability to listen to verbal requests from the public and court
staff, then respond appropriately.
Dexterity and coordination to handle files and single pieces of
paper, occasional lifting of objects weighing up to 10 lbs., such
as files, stacks of paper, reference books, and other
Frequent need to reach for items above and below desk level,
sometimes with the assistance of a ladder or stepstool.
Standing and sitting for long periods of time is periodically
EXAMINATION: A screening panel will be convened to select those
applicants deemed most qualified to participate in a written and/or
oral examination. The examination process will include one or more
of the following: application appraisal; written examination; oral
APPLICATION REQUIREMENTS: This recruitment requires the submission
of an on-line application. No paper applications will be accepted.
Completion of the supplemental questionnaire required. An
electronic copy of your Resume must also be submitted as an
attachment to this application submission.
The Court is an equal opportunity employer. All applicants will be
considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, and veteran or disability status. The Court provides
reasonable accommodations for applicants challenged with
disabilities. If you are challenged with a disability as defined by
the Federal Americans with Disabilities Act or the California Fair
Employment and Housing Act and will be requesting an accommodation
in the application process, please contact Renee Hughes at
firstname.lastname@example.org or Pam McGee email@example.com or (408)
882-2703 to discuss your request. TDD communication is available by
calling (408) 882-2787.
The Court must verify the identity and employment authorization of
all new employees to comply with the 1986 Immigration Reform &
Control Act. This verification is required only after an offer of
employment has been made. For further information regarding the
required verification, please contact Human Resources at (408)
BENEFITS: The Court-offered benefits package includes a choice of
health, dental and vision plan, membership in the California Public
Employees Retirement System (CalPERS) as permitted by law, life
insurance, paid holidays, vacation, and sick leave.
Keywords: Superior Court of CA, Santa Clara County, San Jose , Family Court Services Manager, Executive , San Jose, California
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