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PR Manager, Cisco Customer Experience

Company: Cisco
Location: San Jose
Posted on: January 24, 2023

Job Description:

What You'll Do

We are seeking a highly motivated PR Manager to join our corporate and tech PR team. This is an opportunity for a creative, agile communications professional with strong media relations and integrated communications experience to help build a program passionate about telling customer and industry transformation stories of Cisco's Customer Experience (CX) team among business, technology and trade press. Cisco CX brings together best-in-class technology services experts with digital intelligence to deliver a wide array of services and solutions that accelerate customer transformation and success.

In this role you will partner across corporate and tech PR, analyst relations, and global communications to lead and manage communications projects that support sales, articulate Cisco's services strategy, and demonstrate the role CX plays in Cisco's own transformation.

Responsibilities include:

  • Advocate the CX voice within Cisco's global communications team.
  • Translate business priorities into communications plans.
  • Develop and execute on integrated, business-aligned CX communications/PR plans, in collaboration with business partners.
  • Work closely with teammates and external stakeholders to identify CX-relevant trends and announcements that support sales and growth, as well as Cisco thought leadership.
  • Identify speaking opportunities for key CX executives that support the overarching PR goals
  • Develop and execute on a strategy to elevate CX as a strategic element of Cisco's success, including the relevance of CX to Cisco announcements.
  • Build scalable, repeatable processes for integrated communications around CX to enable narratives to scale globally.
  • Partner with colleagues to mine for CX-focused customer and partner narratives to share externally.
  • Integrate the CX voice into key company-wide events and moments such as CiscoLive! and Cisco Partner Summit.

    Who You'll Work With

    Global Communications is a team of more than 120 outstanding communications professionals. The team is responsible for leading Cisco's corporate and technology PR programs, as well as crafting and delivering clear and compelling narratives that grab the attention of media and influencers.

    You will partner with a virtual team of communicators worldwide who are passionate about the role Cisco is playing in building an inclusive future.

    Global Communications is home to Corporate and Technology PR, International Communications, Analyst Relations, Employee and CEO Communications and Digital Communications.

    Who You Are

    We are looking for a strong writer who can work across teams to drive media coverage and reach customers. In this role you will serve as an ambassador for the Cisco brand.

    You are naturally curious. You can clearly communicate and present sophisticated topics. You love to collaborate with colleagues to deliver excellent results. You have strong writing and project management skills. You will use your presentation and relationship-development skills to reach, engage and connect with a variety of audiences.

    The best candidates for this role possess a combination of communications skills, an unbridled curiosity for finding and telling narratives (wherever they may be hiding), and of course, a competence and interest in growing your skills for storytelling across multiple communication channels and media.

    Minimum Requirements:
    • BA/BS degree and 8+ years of related B2B or technology communications experience.
    • Must have demonstrated experience managing stakeholder engagement.
    • Excellent writing skills, with some experience in drafting high-quality news releases, blogs, media pitches, FAQs, messaging, and social media copy.
      Preferred Qualifications:
      • Experience working at a large tech company with demonstrated understanding of go-to-market strategies preferred.
      • Experience and passion for pitching and working closely with technology, business, and broadcast media.
      • Agile teammate who values working in a collaborative environment.
      • Experience working with remote teams, and across different geographies.
      • Solid interpersonal, relationship-building, and communications skills.
      • Strong organizational skills and ability to multi-task and balance priorities in a fast-paced environment.
      • Excellent time management, organizational, and project management skills.
      • A demonstrated understanding of what makes a good story. Some experience with visual story telling preferred.
      • Experience working with IT services and customer experience teams a bonus.


        Why Cisco

        #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

        Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

        We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

        We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

        So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

        Message to applicants applying to work in the U.S.:
        When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Keywords: Cisco, San Jose , PR Manager, Cisco Customer Experience, Executive , San Jose, California

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