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Sr. Director, AEM Consulting

Company: Adobe
Location: San Jose
Posted on: January 23, 2023

Job Description:

Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. -We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The Opportunity -The Sr. Director, AEM Consulting is a senior member of the Americas Professional Services leadership team, responsible for the Adobe Experience Manager (AEM) Consulting business in the Americas, and for AEM implementation standards globally. You will focus on defining and delivering outstanding consulting services for the full suite of AEM solutions, leading a highly motivated team of people leaders and consultants to deliver excellence across technical consulting engagements and throughout customer lifecycles. You will ensure success with AEM implementations and integrations, supporting client success through direct engagement, sponsorship, and relationships. By delivering customer value and impact through services engagements, you will achieve key business metrics including revenue, margin, and team utilization.As the Global Practice Leader, you will have global responsibility for AEM thought leadership, knowledge sharing, and methodologies. A key priority is to orchestrate the thought leadership, innovation, and enablement priorities of Adobe's global Consulting practices, helping customers realize value and improve their return on investment in AEM. Execution against these priorities will be accomplished through close partnership with international counterparts. You will bring a multifaceted understanding of customer needs, the competitive landscape, and market dynamics to inform Adobe's go-to-market and delivery strategies. You will engage directly with Product and Engineering leadership to foster alignment on priorities, advocate for customer needs, and advise on product improvements and roadmaps. -What you'll Do -

  • Lead all aspects of Consulting project delivery for Americas AEM customers, ensuring success across projects totaling $200M+ revenue annually
  • Lead global standard implementation methodologies, partnering with Global Practice expert practitioners for knowledge and scale
  • Lead the Adobe AEM delivery model and methodology to ensure client success while achieving Adobe's business goals
  • Proactively drive collaboration with Engineering and Product Management teams to facilitate knowledge exchange and provide critical field feedback on product strategy, roadmap, and improvements
  • Lead and develop people managers and individual contributors responsible for delivery of outstanding consulting engagements
  • Nurture and maintain strong executive relationships with customer and partners to ensure overall client happiness.
  • Drive creation of compelling and innovative service offerings that use a blend of onshore, offshore, and partner expertise for greatest impact, and collaborate with Sales colleagues to position Adobe Consulting for successful delivery
  • Lead team performance to meet and exceed targets and critical metrics
  • As a senior leader, develop and drive initiatives across cross-functional and multi-solution teams
  • Establish a culture of high expectations and achievement, while leading the team with positivity and optimismWhat you need to succeed -
    • Minimum of 10 years' experience leading enterprise content and digital asset management implementations
    • In-depth experience and knowledge of Adobe AEM or similar enterprise solution
    • Experience aligning product feature/functionality to client needs in the market, and tailoring services and integrations to meet those needs
    • Experience building partnerships for scale and mutual customer success
    • Executive leadership skills including the ability to develop, influence and empower a diverse and international team to improve results
    • Ability to lead by influence across a matrixed organization, and driving consensus around shared priorities while leading teams in successful execution
    • Ability and knowledge in applying multiple levers to drive business performance and meet or exceed goals including revenue and margin targets
    • Ability to interact and communicate for impact with executive and staff levels of an organization both internally and externally, including business and technical team members
    • Confidence to collaborate, triage and make decisions in a fast paced, dynamic environment
    • Strong client service orientation, with proven ability to build effective working relationships with client team members resulting in high client success
    • Excellent analytical and problem-solving skills
    • Exceptional written and verbal communication skills, with meticulous attention to detail
    • Ability to travel up to 30%

Keywords: Adobe, San Jose , Sr. Director, AEM Consulting, Executive , San Jose, California

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