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Client Success Manager & Business Consultant

Company: PeerNova
Location: San Jose
Posted on: November 26, 2022

Job Description:

Are you passionate about solving complex business problems and real world challenges? Do you thrive in a dynamic startup work environment that constantly pushes you to be the best you can be? Are you ready to work with motivated colleagues and veteran entrepreneurs who strive for excellence in everything they do?Define the future of Financial Systems by innovating at the juncture of technologies of AI and Big Data. This "new" financial revolution is changing how any financial instrument like securities, derivatives, etc. are traded and settled in Wall Street and around the world. PeerNova's mathematical verification of underlying data simplifies audit and regulatory compliance and reduces billions of dollars spent in these functions. Financial institutions are looking to leverage big data solutions as systems of record for risk analysis and decision-making more now than ever before. Come, join this revolution!PeerNova seeks a talented Client Success Manager to act as a Business Consultant & manage the risk surrounding the rollout of a new solution from an operational and policy point of view. This position reports to the SVP, Consensus Solutions.Mission PeerNova's Partnership and Sales Enablement team works in a dynamic environment where fast-paced innovation meets rock-solid execution. Our goal is to deliver PeerNova's consensus data solutions platform to the market with partners, based on use case.Responsibilities

  • Natural sense of curiosity and always asking why (grounded in client value) and willing to make a decision to move it forward
  • Analyze the operational needs and measure the risk and timing of when risk needs to be addressed by automation vs. other solutions and manual work
  • Measure the effectiveness and client experience of service delivery
  • Report on service delivery to executive management
  • Work with clients, partner operations team and platform product to reach the juncture where the operations team is independent
  • Identify the method used to reach full operational independence so that the adoption of the platform by the next organizations for consensus services may be realized
  • Principal based project management to roll-out the business
  • Support UAT
  • Support and coordinate production operational activities
  • Support platform upgrades from business point of view
  • Create and maintain operational run books
  • Create policies and procedures to be used over time and establishes processes for continuous improvement
  • Ability to work in finance as well as other verticals
    • 10+ years of experience in a client success, professional services or business consulting management role managing change and adoption.
    • Expertise in managing execution and operational risk.
    • Ability to interact with several levels of people from operational to engineering to executive and senior management.
    • Willingness and ability to be hands on to create solutions to manage risks while determining best way to fully automate. At PeerNova, you get to work on cutting-edge technology and make a real difference in the world of business - while enjoying these awesome benefits:
      • Competitive Salary
      • Flexible PTO
      • Stock Options
      • Matching 401(k)
      • Discounted pet insurance
      • Weekly paid lunches
      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Company outings
      • Free snacks
      • Shopping discounts
      • Career development
      • Commuter benefits
      • Wellness Care

Keywords: PeerNova, San Jose , Client Success Manager & Business Consultant, Executive , San Jose, California

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