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Cisco CX Security Services Product Manager - Penetration Testing

Company: Cisco
Location: San Jose
Posted on: November 24, 2022

Job Description:

In Cisco CX Security Services, we enable the digital transformation of our customers, with our partners, by accelerating the adoption and maximizing the promise of Cisco technology through a premium customer experience.

CX Security Services have the responsibility for taking the management insights and standard methodologies gained with groundbreaking Cisco innovation in product-aligned services to accelerate Cisco's promise to all customers. Our value proposition is centered on enabling customers to realize the complete capabilities and outcomes of the Cisco product and solutions sold while achieving operations at speed to accelerate business.

To facilitate this potential, we are looking for a Product Manager with a p roven track record of driving the development and launch of measurably successful products and/or services. Amongst the qualifications for this role, emphasis is placed on strong analytical and communication skills, with a proven ability to lead and influence cross-functionals teams, without formal authority. Successful professionals in this position have a strong command of the market representing Cisco's product portfolio, see opportunities aligned with strategy and take initiative to pursue with a growth mindset, and thrive in multifaceted environments.

While technical background can be helpful, this role is not a technical role. You'll collaborate with technical architects and technical marketing engineers passionate about the architecture and details that bring our offers to life.

What You'll Do

This role will lead continuous optimization of existing security services offers and develop new offer concepts to align with customer demand on business and operational outcomes, differentiate amongst competitors, and generate profitable recurring revenue for Cisco. This product manager role is a significant contributor for next-generation security services with Cisco Customer Experience.

In this role, you will collaborate with Cisco Engineering, Customer Experience, Sales & Business Development, Marketing, Legal, and other cross-functional teams where the result is acceleration of Cisco's promise, profitable revenue from Partners, and identification and realization of new Managed Services revenue streams for Cisco.

Who You'll Work With

Our Customer Experience Product Management organization defines and develops Cisco's professional services that we sell and deliver to our customers and partners. Our customers rely on us to help them understand how to anticipate and respond to new threats, reduce complexity and fragmentation, and adapt with agility to changing business models.

This global role asks you to work cross-functionally to successfully implement our program and calls for a solid understanding of product creation, program management, business analytics, and leading global cross functional teams. You understand product management and how to bring offers to market.

Who You Are

  • Customer & Partner experience grounded - ability to incorporate customer & partner input into feature and product roadmap, ability to create and communicate end-to-end customer journeys, and understand usage and how to evolve offering
  • Cross-functional approach - ability to work with partner channel, engineering, legal, operations, marketing, finance, and sales for a seamless end-to-end service for internal and external clients.
  • Market/external orientation - can identify offering implications of market trends, can effectively prioritize competitive threats and mitigate, ability to build and excite an ecosystem of partners (internal/external Cisco)
  • Architecture/technology strategy - ability to assemble and internalize the relevant technology disruptions and translate into feature and product roadmap, can identify current and future critical control points to own, ability to disaggregate product strategy into service delivery implications
  • Business insight - ability to tie services strategy to overall business strategy and sales strategy, linking service performance and impact to financials, can specify outcome in tangible metrics and measures (key performance indicators)
  • Intellectually curious with informative product instincts, creativity, and ability to channel multiple points of view.

    Our minimum requirements are the following:
    • 4+ years Product Management with an Agile methodology a requirement
    • A Bachelors or Masters Degree in Cybersecurity a huge advantage.
    • A Security Services background, either technical, Service Delivery Management, Consulting or Product Development is a must have.
    • You have a demonstrated ability to negotiate and influence actions of team members outside of function for improved team and service performance
    • You can identify, prioritize and deliver measurable results using frameworks and sound business practices, understanding cross-functional dependencies
    • Strong business and technical writing skills, coupled with strong presentation abilities
    • You love teamwork, collaboration and have well-developed project management skills

      Why Cisco

      Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

      We connect everything: people, processes, data, and things. We innovate everywhere, from launching a new era of networking that adapts, learns and protects, to building Customer Experience that accelerates businesses and business results. Our technology powers entertainment, retail, healthcare, education, connected cars and more - from Smart Cities to your everyday devices.

      And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation, having built the Internet, we're now re-inventing it.

      We are dreamers and we are doers. We Are Cisco CX.

      Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

      We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

      Cisco COVID-19 Vaccination Requirements
      The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Keywords: Cisco, San Jose , Cisco CX Security Services Product Manager - Penetration Testing, Executive , San Jose, California

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