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Operations Manager

Company: Satellite Healthcare
Location: San Jose
Posted on: September 23, 2022

Job Description:

The Operations Manager provides supervision, mentoring and coaching to Center Managers in all areas of responsibility with a focus on quality and operations. ABOUT SATELLITE HEALTHCARE

Satellite Healthcare is more than simply a dialysis company. Since our founding in 1974, we have become the industry's leader in personalized quality care: 70% of our centers earn 4- and 5-star ratings from Medicaid and, far ahead of all other providers. Our success in caring for patients can be attributed to our mission, our not-for-profit structure, and our people. Together, they create a powerfully patient-centered organization. -

Our mission is clear: to make life better for people living with kidney disease. Because we are a non-profit, we can pursue that mission with all our resources, united by our passion for patient care. As part of our commitment to continuous improvement, Satellite Research explores new ways to elevate the effectiveness and delivery of dialysis therapy. And Satellite Wellbound is leading the industry in home dialysis because better outcomes and quality of life are our highest priority. We are also substantial contributors to community and philanthropic kidney initiatives. -

Across our organization, we share a single mission - to make life better for those living with kidney disease. -Watch our video to learn more about our mission.


The Operations Manager provides supervision, mentoring and coaching to Center Managers in all areas of responsibility with a focus on quality and operations. Quality services are defined and measured for all patients based on the direction and guidance of the Corporate Home MD Champion. The Operations Manager provides guidance and support to the local Quality Assurance Performance Improvement (QAPI) program including the patient experience. - -The Operations Manager maintains a strong working relationship with physicians, medical practices and payers within their defined area. The Operations Manager works collaboratively with Medical Affairs and Business Development staff and other corporate departments to define, implement and evaluate corporate initiatives, and responds to specific direction from the Senior Director of Operations.

Essential Functions:


- - - - - Market Service Area and Dialysis Center Leadership

  • Provides leadership and direction in the opening of new centers
  • Encourages and develops leadership at all levels of the organization
  • Provides home office visibility and shares communications with centers
  • Facilitates center management and the technical team in problem solving facility and supply issues/concerns

    Financial Oversight

    • Prepares and monitors operating and capital budgets under the direction of the Senior Director of Operations
    • Ensures that established financial targets are met
    • Works with Finance to support vendor contracts

      Involvement with home office or medical committees

      • Participates in home office initiatives and projects as needed
      • Assumes a leadership role in long-term director initiatives as directed
      • Participates in projects as assigned by the Regional Vice President

        ABOUT YOU

        You will play a vital role to ensure that we deliver on our Mission to make life better for those with kidney disease and our Vision to be unsurpassed in our individualized experience, our quality, and our compassion. You approach your work with an indisputable sense of greater purpose. You are patient-centric and have a track record of leading interdisciplinary teams in providing quality care. Lastly, you are high energy, seek out opportunities to improve the environment for patients and staff, are goal-oriented, and gain deep satisfaction from building relationships.


        Relationships: You will work directly with a multi-disciplinary team that is as passionate as you in making a difference in others' lives. You will be a servant leader, bringing up your team to provide care that is unsurpassed by others in our industry.

        Impact: You will set the tone that enables our patients to live a better life and address their needs holistically. You will make the difference for our patients so that they do dialysis to live instead of living for dialysis.

        Growth: You will have formal and informal opportunities for professional growth in a supportive environment. You will become a subject-matter expert and have a wide range of opportunities for career advancement.


        • RN or Bachelor's degree required; a concentration in Business, Finance or Healthcare preferred, Master's Degree preferred
        • Five (5) years of healthcare management or supervisory experience, preferred in ESRD

          Satellite Healthcare, an equal opportunity employer.Satellite Healthcare, Inc. does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. Satellite Healthcare, Inc. offers a drug free work environment.

Keywords: Satellite Healthcare, San Jose , Operations Manager, Executive , San Jose, California

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