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Director, Adobe Campaign Managed Cloud (ACMC)

Company: Adobe
Location: San Jose
Posted on: September 22, 2022

Job Description:

Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. -We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The OpportunityAs the Director, Adobe Campaign Managed Cloud, you will be responsible for running, optimizing, and growing the Experience Optimization functions within the ACMC team. This role is a global role spanning our Americas, EMEA, and APAC regions.What You'll Do

  • Lead day-to-day operations of teams with ACMC - including Transition Management, Technical Consulting, and Deliverability
  • Ensure the success of the ACMC portfolio of customers through consistent examination and oversight of account activities and health
  • Set and measure customer success and performance targets for the teams
  • Assist team members with the resolution of customer issues and blockers and help ground the team in established Managed Services standard methodologies
  • Partner with the Senior Leaders of MSIO and MSE to ensure rapid identification and execution of optimization and growth opportunities and work closely with Product Management and Engineering teams to build and prioritize the ACMC product roadmap
  • Support ACMC sales opportunities as neededWhat You Need to Succeed
    • Extensive experience leading global teams
    • Ability to partner with leaders from other teams within Adobe
    • Prior Managed Services leadership experience
    • Proven understanding of the Adobe Managed Services ecosystem leadership and operating structures
    • Ability to interact and communicate for impact with Adobe sales leaders
    • Strong, pragmatic, compassionate leader who is adaptive, and proficient in influencing and working across teams/organizationsAt Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Keywords: Adobe, San Jose , Director, Adobe Campaign Managed Cloud (ACMC), Executive , San Jose, California

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