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Lead Service Manager

Company: Suez Water Technologies
Location: San Jose
Posted on: September 22, 2022

Job Description:

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today!

Essential Responsibilities:

* Direct responsibility for the management of Service, Membrane cleaning and Dispatch Operations
* Drive EHS reporting policies and guidelines for self and direct reports
* Ensure timely completion of required training for all direct reports
* Reduce cost by improving field and on-site processes (at customer & GE), field resource utilization, manpower assessment and standardized work
* Plan and organize multifunctional field assignments directing the work of other field service technicians as required, in a timely and efficient manner
* Verify each day that all orders are processed and scheduled to the best efficiency possible
* Ensure Field Service Reports (FSRs) are performed to 100% accountability
* Review FSRs daily for completeness, accuracy and billing
* Support customer needs and drive Service sales lead program
* On-Call off-hour emergency call management
* Work with Sales ITO, OTR to ensure timely delivery and start up of new systems and upgrades
* Work on inventory control within the fleet
* Drive teamwork for all aspects of Field service
* Strive to achieve the highest level of customer satisfaction in all transactions and relationships

Qualifications/Requirements:

* Bachelor's Degree in Engineering from an accredited university or college OR High School diploma or GED and a minimum of 10 years of related engineering / field experience in the SDI, Mobile and Ultrapure Water industry

Desired Characteristics:

* Excellent communication skill: exhibits the ability to interact effectively with various types of people, and to drive compliance by ensuring the team understands how their work affects the overall success of the company
* Proficient at PC office software such as excel, word, PowerPoint etc
* Detail oriented, commitment to deliver results
* Ability to manage multiple priorities and deliver on tight timelines
* Excellent communication capability in both spoken and written
* Ability to manage effectively in a dynamic and fast-paced environment
* Six Sigma Green Belt certification is preferred
* Customer service mindset
* Sound business acumen
* Strong interpersonal and team building skills
* Experience working in matrix organization
* Project and team management experience
* Strong domain Knowledge of SDI, Mobile and Ultrapure Water industry
* Strong oral and written communication skills
* Strong interpersonal and leadership skills

We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!

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Keywords: Suez Water Technologies, San Jose , Lead Service Manager, Executive , San Jose, California

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