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Branch Manager

Company: Mariner Finance, LLC
Location: San Jose
Posted on: August 8, 2022

Job Description:

We are looking for a seasoned consumer finance professional in our (Enter Branch Name) location to be our next Branch Manager. If you are someone who is looking to build meaningful relationships by leading a collaborative team where goal achievement and providing superior customer service are of the utmost importance, then Mariner Finance is the organization for you. Apply to join our award-winning service team today!Position: Branch Manager I - Non-ExemptHours of Work:Monday, Wednesday, Thursday: 9:00AM-5:00PMTuesday: 9:00AM-7:00PMFriday: 9:00AM-5:30PMTo the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.Supervisory Responsibility: All Branch PersonnelIn This Role, You Will Be responsible for the profitable operation, smooth functioning, and leadership of the branch office and effective coordination of respectful, compassionate, and efficient customer services in the local market. Specific responsibilities include consistently achieving annual growth retention goals in loan, fee income, and utilization of all other available products and services and training the team to build a positive and collaborative branch environment. As the Branch Manager, you will lead a compliant operation by the implementation and control of policies and procedures as determined by Executive Management, security of financial assets, and records, equipment, furniture, fixtures, and supplies maintained by the branch office.Responsibilities:--- Provides respectful, compassionate, and efficient service to current and prospective customers seeking loans. Makes lending decisions to individuals through a variety of loan programs.--- Consistently drives branch performance by coaching, motivating, and empowering team to meet their individual set monthly sales goals.--- Develops additional business through networking and building relationships with local retail and automobile establishments to aid in achieving branch goals.--- Consistently reviews and develops action plans for delinquent loan accounts through collaborative customer contacts, negotiating extensions of refinancing, and collecting payments due.--- Responsible for the retention and maintenance of existing accounts and achieving branch goals through the sale of company products and services.--- Promptly investigates and thoroughly works to resolve customer and employee inquiries and complaints.--- Consistently coaches branch employees by providing actionable feedback to team members in order to achieve branch goals, minimize turnover, and create a supportive and cooperative team environment.--- Attracts high-quality and diverse talent, coordinates and interviews prospective candidates, and makes recommendations to management for vacancies.--- Implements internal branch auditing procedures, which properly control all negotiable items and company records held within the branch.--- Participates in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.--- Prepares and submits reports reflecting branch activity and growth.--- May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.Required Qualifications:--- Minimum of five (5) years of related experience in the Consumer Lending and/or Financial Services industry with two (2) years of successful experience supervising both employees and production outcomes of direct Consumer Lending, Financial Services Branch, Collections Agency, or business work unit and consistently attaining business goals.--- Bachelor s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g. E-4, W1, or O1 and above) and recent successful (within past three (3) years) completion of a lending training program (e.g. Mariner s BMT program) or other closely aligned course of study.--- Obtain applicable, required licenses to sell insurance products that are offered to customers by the branch.Preferred Qualifications:--- Bachelor s degree in discipline such as Business, Accounting, Finance, Administration, Economics.--- Bilingual fluency in Spanish/English.Physical Demands:While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, marital status, age, religion, national origin, sexual orientation, disability, or status as a disabled or Vietnam era veteran. Drug/Alcohol/Smoke-free workplace.IND1Compensation: Salary (commensurate with experience) + Competitive Incentive ProgramBenefits: Health, Vision, Dental, Basic Life, PTO and 12 paid holidays, 401K + company match, Paid Parental LeaveMariner Finance, LLC NMLS

Keywords: Mariner Finance, LLC, San Jose , Branch Manager, Executive , San Jose, California

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