Director Center of Excellence

Company: The Judge Group
Location: San Jose
Posted on: August 7, 2022

Job Description:

Location: San Jose, CA
Description: This is a full-time role with a client in the Bay Area.

Purpose:
The Center of Excellence (COE) Lead ensures that the performance of all parts of our service delivery model are operating with seamless integration between hard and soft services, and that we re designing and delivering "fit for purpose" programs that fundamentally transform the way operations are delivered. A key requirement is being able to think of new ways of delivering outcomes and challenging the status quo to constantly innovate, ensuring we are not standing still.
Thought Leadership, Innovation and Knowledge Transfer: This individual serves as a curator of CBRE s internal and external network to ensure Facebook is benefiting from CBRE s innovation initiatives. The COE is accountable for the level and frequency of knowledge transfer brought to Facebook through her/his expert knowledge of day-to-day activities and strategic insight provided by CBRE s thought leadership platform. The COE also helps set the tone for "what s possible" on the account, working closely with Facebook to translate that vision into a plan to achieve it. She/he works across service lines to serve as a centralized source of innovation and collaborative problem-solving.
Performance Management, Analytics: Oversight includes confirming our service lines are reporting operational updates in a meaningful way in alignment with Facebook s goals and objectives with metrics that matter. This individual is also connecting KPIs across service lines. Establishes and implements a vision and strategy for gathering and managing data requirements and disseminating performance metrics & analytics. Additionally, the COE uses account analytics to capitalize on opportunities for improvements to processes and programs.
Training, Compliance: The COE ensures adherence to the team s educational and training programs such as Host as well as other compliance and regulatory requirements. Accountable for overall contractual compliance. He/she will ensure that the CBRE team is at the forefront of compliance adherence, developing risk mitigation strategies and ensuring operational deliveries meet Facebook s compliance requirements.
Ongoing Operations: The COE is continually reviewing innovation opportunities while memorializing new and improved processes into Facebook s customized Playbooks. Additionally, the COE helps maintain the rhythm of business on the account supporting Quarterly Business Reviews, SET meetings, and other key account meetings.
Change Management & Communication: A key requirement is communicating outcomes to the wider teams, showing how changes to operations can improve efficiency. This individual also supports the Alliance Director in employee engagement activities and the overall communication cadence with the account.
Supervisory Responsibilities: Oversee HSE and Sourcing: This role will have supervisory responsibilities for multiple direct reports, including the sourcing and HSE teams. Responsibilities include proactively managing these teams to ensure Facebook s goals are achieved, while also supporting the growth and development of each individual.
Key Deliverables
General
--- Define and support the strategic objectives which underpin Facebook s vision, be part of the governance team in reviewing delivery against the objectives
--- Demonstrate excellent influencing techniques at a senior level. Demonstrate excellent networking skills
--- Responsible to ensure adherence to MSA
Thought Leadership, Innovation and Knowledge Transfer
--- Challenge the status quo, question "why" for all services, be the voice of the alternative
--- Work closely with Facebook on joint project ideas, be confident of putting forth CBRE position and to be cognisant of the commercial and contractual responsibilities within the model
--- Develop an internal Center of Excellence Subject Matter Network to share standards, tools, process and best practices
Performance Management, Analytics
--- Drive analytics to identify opportunities for change and innovation, directing service delivery to comply with SLAs, KPIs and CBRE business operating standards
--- Able to "join together" disparate data points to provide insight as to what the data is telling us, be the champion of the "so what"
--- Be able to take the result of analysis and turn into a project plan. See through the implementation and carry out post implementation reviews to ensure results are as expected
Training, Compliance
--- Responsible for building and fostering an environment where competency and skills development are continuously improved across the account
--- Provide leadership to the broad account team, acting as the subject matter expert on all compliance related activities, Policy & Procedure Development, Implementation, Review, Education/Training and Enforcement
--- To provide monthly Risk updates for leadership team advising: upcoming reviews, completed reviews, action plans advising of any consistencies in gaps, non-compliances, challenges
--- To escalate gaps/non-compliances where required
--- To track any policy changes within CBRE and log any revisions to the existing processes
--- To co-ordinate risk reviews with workstream owners as and when required
Ongoing Operations
--- Proactively manage and oversee the implementation of any new operational processes and procedures that are needed to be deployed within the account
--- Create and implement best-in-class account processes for change and business transformation management
--- Work closely with Service Line Leads across the account to ensure that consistency in delivery (where desired) is achieved effectively and efficiently and continuous improvement plans are in place
--- Proactively manage and oversee the implementation of any new operational processes/procedures that may from time to time come into scope
--- Own the governance of all processes that support the operational deliverables, understand how the operating system is structured
--- Be an integral part of the team to support the development of the account playbooks and ongoing process refresh
--- Drives adherence to account processes through a regular "audit" / internal self-assessment of operational deliverables throughout the service line
--- Support efforts to make Facebook an "account of choice" within CBRE, including being visible in internal knowledge sharing groups, such as the Technology, Media and Telecom (TMT) sector as well as Lync events
Support efforts to drive diversity across the account team
Change Management & Communication
--- Provide a communications strategy across the account that supports targeted communications to all employees on the account.
--- Utilizing strong communication skills, establish a proactive communication, reporting and working style in line with Facebook requirements
--- Ensure the communications strategy across the account is targeted at ensuring members are informed and educated on business critical processes/procedures

Preferred Education & Work Experience
--- Bachelor s Degree and or Masters; Any (preferred Real Estate discipline or general management qualification)
--- 7+ yrs in general management and/or functional leadership position
--- Highly competent operational manager who demonstrates professionalism and excellent knowledge of the complexities of commercial real estate occupier outsourcing
--- Leads by example with a strong sense of ownership for all account specific processes, demonstrating sound business judgment and business ethics
--- Demonstrates strong interpersonal skills in working individuals at all levels of the organization to drive excellence
--- Proven experience in internal and external networking groups such as CoreNet or CBRE industry sectors as a means to identify best practices to potentially bring back to the account
Leadership Requirements:
--- Demonstrates integrity - acts consistent with what he/she says and believes in line with ethical standards
--- Thinks strategically - ability to bring together seemingly disparate ideas, areas, products, etc to create new solutions
--- Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals
--- Team building - ability to promote collaboration and cross-cultural cooperation
--- Develops employees - ability to foster the long-term learning or development of others with an appropriate level of need analysis and other thought or effort
--- Leads and engages others - demonstrates leadership by giving positive example and drives engagement by creating opportunities for growth
--- Shows respect for others - ability to understand, value and navigate different perspectives and modify own views
--- Communicates and influences - ability to convince, influence or persuade others to gain support for own agenda across the organization
--- Customer focused - develop strong customer relationships by listening to and satisfying customer needs
--- Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges
--- Analytical thinker - ability to analyze complex problems and provide simplified solutions for fast and effective decisions
--- Demonstrates professional ability to share proven professional experience effectively with others

Keywords: The Judge Group, San Jose , Director Center of Excellence, Executive , San Jose, California