Director Center of Excellence
Company: The Judge Group
Location: San Jose
Posted on: August 7, 2022
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Job Description:
Location: San Jose, CA
Description: This is a full-time role with a client in the Bay
Area.
Purpose:
The Center of Excellence (COE) Lead ensures that the performance of
all parts of our service delivery model are operating with seamless
integration between hard and soft services, and that we re
designing and delivering "fit for purpose" programs that
fundamentally transform the way operations are delivered. A key
requirement is being able to think of new ways of delivering
outcomes and challenging the status quo to constantly innovate,
ensuring we are not standing still.
Thought Leadership, Innovation and Knowledge Transfer: This
individual serves as a curator of CBRE s internal and external
network to ensure Facebook is benefiting from CBRE s innovation
initiatives. The COE is accountable for the level and frequency of
knowledge transfer brought to Facebook through her/his expert
knowledge of day-to-day activities and strategic insight provided
by CBRE s thought leadership platform. The COE also helps set the
tone for "what s possible" on the account, working closely with
Facebook to translate that vision into a plan to achieve it. She/he
works across service lines to serve as a centralized source of
innovation and collaborative problem-solving.
Performance Management, Analytics: Oversight includes confirming
our service lines are reporting operational updates in a meaningful
way in alignment with Facebook s goals and objectives with metrics
that matter. This individual is also connecting KPIs across service
lines. Establishes and implements a vision and strategy for
gathering and managing data requirements and disseminating
performance metrics & analytics. Additionally, the COE uses account
analytics to capitalize on opportunities for improvements to
processes and programs.
Training, Compliance: The COE ensures adherence to the team s
educational and training programs such as Host as well as other
compliance and regulatory requirements. Accountable for overall
contractual compliance. He/she will ensure that the CBRE team is at
the forefront of compliance adherence, developing risk mitigation
strategies and ensuring operational deliveries meet Facebook s
compliance requirements.
Ongoing Operations: The COE is continually reviewing innovation
opportunities while memorializing new and improved processes into
Facebook s customized Playbooks. Additionally, the COE helps
maintain the rhythm of business on the account supporting Quarterly
Business Reviews, SET meetings, and other key account meetings.
Change Management & Communication: A key requirement is
communicating outcomes to the wider teams, showing how changes to
operations can improve efficiency. This individual also supports
the Alliance Director in employee engagement activities and the
overall communication cadence with the account.
Supervisory Responsibilities: Oversee HSE and Sourcing: This role
will have supervisory responsibilities for multiple direct reports,
including the sourcing and HSE teams. Responsibilities include
proactively managing these teams to ensure Facebook s goals are
achieved, while also supporting the growth and development of each
individual.
Key Deliverables
General
--- Define and support the strategic objectives which underpin
Facebook s vision, be part of the governance team in reviewing
delivery against the objectives
--- Demonstrate excellent influencing techniques at a senior level.
Demonstrate excellent networking skills
--- Responsible to ensure adherence to MSA
Thought Leadership, Innovation and Knowledge Transfer
--- Challenge the status quo, question "why" for all services, be
the voice of the alternative
--- Work closely with Facebook on joint project ideas, be confident
of putting forth CBRE position and to be cognisant of the
commercial and contractual responsibilities within the model
--- Develop an internal Center of Excellence Subject Matter Network
to share standards, tools, process and best practices
Performance Management, Analytics
--- Drive analytics to identify opportunities for change and
innovation, directing service delivery to comply with SLAs, KPIs
and CBRE business operating standards
--- Able to "join together" disparate data points to provide
insight as to what the data is telling us, be the champion of the
"so what"
--- Be able to take the result of analysis and turn into a project
plan. See through the implementation and carry out post
implementation reviews to ensure results are as expected
Training, Compliance
--- Responsible for building and fostering an environment where
competency and skills development are continuously improved across
the account
--- Provide leadership to the broad account team, acting as the
subject matter expert on all compliance related activities, Policy
& Procedure Development, Implementation, Review, Education/Training
and Enforcement
--- To provide monthly Risk updates for leadership team advising:
upcoming reviews, completed reviews, action plans advising of any
consistencies in gaps, non-compliances, challenges
--- To escalate gaps/non-compliances where required
--- To track any policy changes within CBRE and log any revisions
to the existing processes
--- To co-ordinate risk reviews with workstream owners as and when
required
Ongoing Operations
--- Proactively manage and oversee the implementation of any new
operational processes and procedures that are needed to be deployed
within the account
--- Create and implement best-in-class account processes for change
and business transformation management
--- Work closely with Service Line Leads across the account to
ensure that consistency in delivery (where desired) is achieved
effectively and efficiently and continuous improvement plans are in
place
--- Proactively manage and oversee the implementation of any new
operational processes/procedures that may from time to time come
into scope
--- Own the governance of all processes that support the
operational deliverables, understand how the operating system is
structured
--- Be an integral part of the team to support the development of
the account playbooks and ongoing process refresh
--- Drives adherence to account processes through a regular "audit"
/ internal self-assessment of operational deliverables throughout
the service line
--- Support efforts to make Facebook an "account of choice" within
CBRE, including being visible in internal knowledge sharing groups,
such as the Technology, Media and Telecom (TMT) sector as well as
Lync events
Support efforts to drive diversity across the account team
Change Management & Communication
--- Provide a communications strategy across the account that
supports targeted communications to all employees on the
account.
--- Utilizing strong communication skills, establish a proactive
communication, reporting and working style in line with Facebook
requirements
--- Ensure the communications strategy across the account is
targeted at ensuring members are informed and educated on business
critical processes/procedures
Preferred Education & Work Experience
--- Bachelor s Degree and or Masters; Any (preferred Real Estate
discipline or general management qualification)
--- 7+ yrs in general management and/or functional leadership
position
--- Highly competent operational manager who demonstrates
professionalism and excellent knowledge of the complexities of
commercial real estate occupier outsourcing
--- Leads by example with a strong sense of ownership for all
account specific processes, demonstrating sound business judgment
and business ethics
--- Demonstrates strong interpersonal skills in working individuals
at all levels of the organization to drive excellence
--- Proven experience in internal and external networking groups
such as CoreNet or CBRE industry sectors as a means to identify
best practices to potentially bring back to the account
Leadership Requirements:
--- Demonstrates integrity - acts consistent with what he/she says
and believes in line with ethical standards
--- Thinks strategically - ability to bring together seemingly
disparate ideas, areas, products, etc to create new solutions
--- Drives accountability - ability to establish clear, measurable
goals, taking ownership of responsibilities and commitments to
those goals and moving others to responsibility for their goals
--- Team building - ability to promote collaboration and
cross-cultural cooperation
--- Develops employees - ability to foster the long-term learning
or development of others with an appropriate level of need analysis
and other thought or effort
--- Leads and engages others - demonstrates leadership by giving
positive example and drives engagement by creating opportunities
for growth
--- Shows respect for others - ability to understand, value and
navigate different perspectives and modify own views
--- Communicates and influences - ability to convince, influence or
persuade others to gain support for own agenda across the
organization
--- Customer focused - develop strong customer relationships by
listening to and satisfying customer needs
--- Results oriented - ability to achieve business goals, with a
concern for working well, surpassing standards of excellence and
passion for challenges
--- Analytical thinker - ability to analyze complex problems and
provide simplified solutions for fast and effective decisions
--- Demonstrates professional ability to share proven professional
experience effectively with others
This job and many more are available through The Judge Group. Find
us on the web at
Keywords: The Judge Group, San Jose , Director Center of Excellence, Executive , San Jose, California
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