Sr. Product Manager - Professional Services

Company: Adobe
Location: San Jose
Posted on: August 7, 2022

Job Description:

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen every single day. We're on a mission to hire the very best and are committed to building extraordinary employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours. The Challenge As a member of the Global Professional Services Strategy & Operations team, you will be part of a growing, high energy, innovative team of professionals who are passionate about driving success for our customers through service programs crafted to accelerate value by providing expert guidance and coaching on the most optimized implementation and configuration of solutions from the $1.6 billion+ flagship Creative Cloud and Document Cloud enterprise software business. Description You will drive the success of Adobe's Digital Media consulting business. The business drives substantial and measurable lift in the online performance of the world's top companies. You will focus on building the strategy and operations for all global consulting delivery, as well as building relationships with the Product Sales, Product Development, Engineering, Product Marketing, Customer Success and Customer Care teams. This position includes all of the following aspects: Craft a multi-year strategic roadmap that will improve the bottom-line revenue of Adobe and our customers' businesses in any vertical. Apply your vast experience and expertise in developing a solid business plan supported by thorough market research, customer research, capability maturity assessment and financial modeling. Translate the business-case into a go-to-market strategy for professional services, that includes customer segmentation, portfolio design, product market fit, pricing strategy, buying programs among other specifications. Inform the Annual Financial Planning process with your inputs on projected demand and capacity. Supervise the operations readiness and launch of your services offers including SKU creation, staffing plans, statement of work, discounting guidelines, compensation plans, exception approval processes etc. Partner closely with sales teams to drive performance of new offers with early customers. Apply the feedback gathered from in-field experience to optimize product offers and positioning. Keep a pulse on the execution of projects that deliver services on the new offers. Perform retrospectives and apply lessons learned to refine offers. Present the state-of-the-business at quarterly business reviews to C-Level Executives, reporting on performance on operating metrics like bookings, attach rates, pipeline, revenue, retention, margins, billable utilization, as well as customer impact metrics such as time to launch, impact on consumption and expansion. Qualifications 10+ years' experience building, growing, and directly leading multi-million-dollar professional services businesses. Superb strategic and operational skill-set. Very passionate about customer success. Embrace data and quantitative results - not afraid of basic statistics. Loves diving into data and be comfortable manipulating and reporting on large data sets. Exceptional C-Level presentation, organizational, and communication skills - both verbal and written. Extremely diligent. Self-motivated, responsive, and dedicated to customer success. Possess an innovative, problem-solving, and focus on achieving goals. Demonstrated ability to learn quickly, be collaborative, and manage change effectively. Solid understanding of SaaS businesses, programming languages, database management, and APIs. Following experience & knowledge is a plus but not required: Adobe Document Cloud and Adobe Sign or similar document digitization and automation platforms Business Process Management or Document Digitization, Digital Signature Digital Transformation and Business Process Re-engineering Strategy

Keywords: Adobe, San Jose , Sr. Product Manager - Professional Services, Executive , San Jose, California