Manager, Software Development
Company: Adobe Systems
Location: San Jose
Posted on: August 8, 2022
|
|
Job Description:
Our CompanyChanging the world through digital experiences is
what Adobe's all about. We give everyone-from emerging artists to
global brands-everything they need to design and deliver
exceptional digital experiences! We're passionate about empowering
people to create beautiful and powerful images, videos, and apps,
and transform how companies interact with customers across every
screen. -We're on a mission to hire the very best and are committed
to creating exceptional employee experiences where everyone is
respected and has access to equal opportunity. We realize that new
ideas can come from everywhere in the organization, and we know the
next big idea could be yours!The Opportunity Adobe is looking for
an experienced Engineering leader to take Adobe's Customer
Experience Services function to the next level. Your focus is to be
a strong people leader managing the development team, partnering
with business stakeholders to understand business problems, develop
and deliver the right technology solutions and maintaining existing
technologies for B2C and B2B customers. You will also be
responsible for implementing engineering best practices and in
evaluating newer technologies that will help us deliver a
world-class Customer Support experience for our customers. Your
knowledge of the customer support experience landscape and industry
trends will be vital for this role.Your experience and proven
record of delivering SaaS and on-premise solutions will be
necessary to be successful in this dynamic, high-impact
position.What you'll Do First be a customer advocate. Look at every
problem and our solutions in the eyes of our customers, be it
internal or external.Interact with key business stakeholders, BSAs,
Architects, Program Managers, and other IT teams to develop strong
working relationshipsBe a strong people leader and manage a team of
U.S based employeesCollaborate and work closely with your offshore
peer engineering managers as well as offshore teams to deliver
projectsLeads one or more Agile scrum teams in the successful
design, development, implementation, and maintenance of software
applicationsManages performance; attracts and retains talent; leads
team that results in high-impact project deliverables.Ensure
projects meet time and budget constraints while ensuring the
specifications are metKeeps up to date on industry trends in the
Customer Experience technology space especially in the SaaS
technologies.Manage technology vendor relationships and hold them
to Adobe standards of performanceDemonstrated ability to learn new
technologies quicklyWhat you need to succeed Must have 5+ years in
a managerial/leadership role within the software industry and
experience building and directly managing teams of individual
contributorsBachelor's degree or higher in Computer Science,
Software Engineering, or similar fieldExperience managing and
delivering business and technology transformation initiatives in a
matrix environment.Experience with CRM technologies (preferably
Microsoft Dynamics CRM) and other Customer Support
technologies.Experience in delivering AI/ML based projectsWorking
knowledge of the following technologies: CRM (preferably Microsoft
Dynamics), MS Power Platform, JavaScript, CSS, HTML5, REACT.js,
Node.js, middleware, REST APIsA great sense of self-awareness,
accountability, and the drive to succeedAbility to multi-task and
drive parallel projects and distributed teams with tight
deadlinesInstilling and maintaining total commitment to quality and
operational excellence in every area you impact.Strong degree of
comfort presenting to and working with executives and their
teamsAbility to see the big picture while focused on short-term
objectives and deliverables (strategic focus)Proven ability to
manage external partners and vendorsSummaryLocation: San Jose;
Austin; Seattle; LehiType: Full time
Keywords: Adobe Systems, San Jose , Manager, Software Development, Executive , San Jose, California
Click
here to apply!
|