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Operations Manager

Company: 1-800-GOT-JUNK? - San Francisco Bay
Location: San Jose
Posted on: June 26, 2022

Job Description:

Who We Are? As the largest hauling franchise group in the US we have a history of high achievement and exponential growth to maintain. We believe that our people and our focus on our core values (4 Pillars) will continue to be the path to building a stronger future. At our core, our employees are the heart and soul of the business, and we pride ourselves in the amazing experiences we provide for our team and our customers. We work extremely hard and reward just as much. We believe we are second to none and winning the right way is our culture. The Role? The role of the Operations Manager at 1-800-Got-Junk? San Jose is to both oversee & run day-to-day operations in our Franchise. You will be coaching employees, giving clear performance feedback, and empowering each and every Truck Team Member to reach their full potential. You will make decisive contributions to the achievement of our strategic goals. You will be a catalyst for our culture and operational success by leading from the front and impacting our business and employees, starting with our front-line team members all the way up to our management team. We define our business through our 4 Pillars which are: 1. Employee Experience 2. Customer Experience 3. Employee Safety 4. Profit. These 4 Pillars allow us to have a clear vision and understanding of what must happen in order for us to have a thriving business. You will have autonomy and be held to an extremely high standard of accountability with our teams. You will report directly to the VP of Operations. Who Are You? You have 5+ years of experience in management and you re looking for the opportunity to take your career further and add on more responsibility. You love working in a fast-paced environment with people who genuinely care about each other and the work they do. Your passion, at work, is building and maintaining a strong performance-based employee culture in order to achieve our strategic goals. You have an incredible attention to detail. You are a thinker, and a problem solver; plus, you love seeing others do well. You are solution oriented and are patient. You like working with high energy men and women in a competitive atmosphere. You are empathetic and relatable when it counts. Your Responsibilities? (not limited to...)Daily Route Management

Daily setup of all routes and truck teams in our territory to maximize efficiency based on customer needsEnsure your Team is consistently able to deliver On-Time Service to our customersMaintaining awareness of all booked jobs, and planning accordingly for any special needsCoordinate with other departments based on needs for training assignments, fleet maintenance, and administrative tasks. Employee -> Truck Team Member Coaching
Assist truck teams in closing difficult sales and solving on-site job challengesProvide on the fly, as well as structured, coaching and feedback for truck team membersExecute formal corrective action where applicable for incidents that occur under your supervision.Inform training department of any trends observed that require retraining or coaching.Leading Employee huddles and morning meetings with our teamsLead by example, there will be no do as I say, not as I do Administration
Maintain open and timely communication with our teams, sales center, and customers Intermediate competency of spreadsheets to complete daily, weekly, monthly tracking of operational goals and outcomesDocumentation and tracking of: Truck team paperwork, tool loss, corrective action, incident reportsOperations Manager Compensation:
$60,000-$70,000 DOEFull Time: 40 Hours Per WeekOffer 401k PlanUp to 2 weeks Paid Vacation DaysFull Medical & Dental Benefits Associated topics: cultivate, forklift, fork lift, lawn, management, mow, plant, plant management, prune, transplant

Keywords: 1-800-GOT-JUNK? - San Francisco Bay, San Jose , Operations Manager, Executive , San Jose, California

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