SanJoseCARecruiter Since 2001
the smart solution for San Jose jobs

Senior Director of Global Consumer Experience

Company: Western Digital
Location: San Jose
Posted on: June 26, 2022

Job Description:

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You'll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That's us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital -, G-Technology---, SanDisk - and WD - brands.

Today's exceptional challenges require your unique skills. It's You & Western Digital. Together, we're the next BIG thing in data.

Job Description

Our consumer business is in full transition. To further expand our market leadership position we are integrating key functions to continuously drive improvement to our consumer experience.

In the role of Sr Director of Global Consumer Experience, you will be in charge of the development of our consumer experience vision, strategy, it's cross-functional implementation as well as directly leading our Global Customer Support organization.

Essential Duties And Responsibilities

  • Lead our Global Customer Support organization. Scale efficiently and incorporate cutting edge technology to create industry leading customer experience.
  • Champion the Consumer Experience vision and strategy cross-functionally, including the development and execution of processes, communications and knowledge building.
  • Develop and maintain relationships across the organization to drive optimal consumer experience.
  • Actively participate with cross-functional organizations (like IT) to execute vision of creating consumer friendly tools & processes.
  • Provide vision to create easy to use self-help tools for our consumers.
  • Execute and manage day-to-day planning and operations of a Global Customer Support team.
  • Driving analytics-based decisions and setting up feedback loops to different divisions for products, services and consumer experience improvements.
    Required

    Qualifications
    • MS Degree + 10 years experience in Consumer Business
    • Executive Leadership, strategic planning & vision, integration & transformation, data analysis & modeling, customer championship, mentorship & talent development, cross-functional leadership.
    • Experienced global team leader with strong management skills and experience
    • Experience in leading transformation processes from customer service to customer experience in large complex structures
    • Ability to stretch from strategy development to operational execution
    • Cross-functional alignment and focused team execution
    • Influential management skills
      Additional Information

      Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

      Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

      Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

      Compensation & Benefits Details
      • An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
      • The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado or remote jobs that can be performed in Colorado. This range may be modified in the future.
      • You will also be eligible to participate in Western Digital's Short-Term Incentive (STI) Plan and to receive equity awards under our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs), pursuant to the terms of these programs. RSU awards are also available to eligible new hires, subject to Western Digital's Standard Terms and Conditions for Restricted Stock Unit Awards.
      • We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Virgin Pulse Program; the Applause Program, employee stock purchase plan, and the Western Digital Savings 401(k) Plan.
      • Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Keywords: Western Digital, San Jose , Senior Director of Global Consumer Experience, Executive , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Jose RSS job feeds