Engagement Manager - Telecommute or Boston, MA

Company: UnitedHealth Group
Location: San Jose
Posted on: June 25, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm) Optum combines data, technology, and expertise to power modern health care. The Data & Advanced Analytic Tools Client Solutions team drives the adoption and use of Optum's data assets and technology solutions in the Life Sciences industry. Optum's industry-leading data assets include clinically-robust Electronic Health Record (EHR) data spanning the care continuum (from the legacy Humedica business), eligibility-controlled affiliate and non-affiliate insurance claims data, a new class of deterministically-linked Integrated EHR and claims data, and linked profile data including socio-economic information and health risk assessments (HRAs). Optum's data assets enable our clients to enrich their view of the patient and the patient journey through the healthcare system, serving needs across a spectrum of functional areas including real world evidence, health economics and outcomes research, safety and surveillance, epidemiology, and product commercialization. Optum's advanced analytic tools empower our clients to harness intelligence from these data assets with scale. Optum's suite of tools include Clinformatics for Managed Markets, an application that assesses the effect of plan design and patient cost-sharing on drug utilization, Clinformatics for Clinical Trials, an application that optimizes clinical trial recruitment. Our wealth of data and tool solutions, combined with our industry expertise, is uncovering novel insights and driving real world change. We're now looking for a dynamic Engagement Manager to support Data & Advanced Analytic Tools, working closely with our clients across the industry. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

• Support client relationships: listen, understand, and articulate client needs
• Drive the value of Optum's data and tools by using a consultative business approach with pharmaceutical and biotechnology clients
• Interface with clients and develop strong client-vendor relationships
• Serve as a subject matter expert for web-based analytics platforms
• Facilitate strategy and planning sessions with clients to determine how data Optum's tools can be leveraged to answer key business questions and improve operations
• Partner with internal sales team to prioritize opportunities requiring pre-sales analytic efforts
• Develop case studies and business proposals to support business needs
• Partner with analytic teams to accurately define project objectives and determine methods for fulfilling objectives; establish and communicate timelines to all impacted parties, including potential delays
• Communicate and evaluate customer feedback in collaboration with Optum's product development team to improve and advance products and processes
• Predict emerging customer needs and participate in the development of innovative solutions to meet those needs
• This Client Solutions Team manages, grows, and develops relationships with research, scientific, and commercial leaders at life sciences companies through the use of Optum's data assets and technology applications The Engagement Manager is expected to support the Director serving as the primary point of contact for a collection of clients. The Engagement Manager should become an expert in the contents and uses of Optum Life Sciences' data applications. Success in this role requires: (a) the ability to engage and educate clients and prospects about the assets and capabilities of Optum Life Sciences; (b) creativity to identify and frame specific, even novel, responses to the client's request; (c) comfort working in a matrixed and geographically dispersed organization; and (d) flexibility to navigate organizational change and shifts in responsibilities The Engagement Manager (EM) must have superior communication skills including presentation development and delivery. EM must have the ability to translate technical explanations into easy-to-understand answers for customers. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • Bachelor's degree
  • 5+ years of professional experience, preferably in the life sciences and/or healthcare operations, healthcare technology experience
  • 3+ years with experience supporting client engagements or consulting client engagements for internal/external customers
  • Experience communicating thru multiple mediums to a variety of stakeholders
  • Demonstrated experience utilizing analytical and problem-solving skills
  • Ability to utilize data to make recommendations based on analysis
  • 10% occasional travel required periodically to conduct training at client sites and attend meetings (once COVID restrictions are lifted - estimated a once per quarter)
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation Preferred Qualifcations:
    • Graduate/professional degree with professional services/consulting experience
    • Experience with pharmaceutical and biotech companies
    • Experience with statistical data analysis
    • Knowledge of insurance claims data
    • Demonstrated ability to consult with clients on how to effectively use data to achieve business objectives To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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