Engagement Manager - Telecommute or Boston, MA
Company: UnitedHealth Group
Location: San Jose
Posted on: June 25, 2022
Job Description:
Combine two of the fastest-growing fields on the planet with a
culture of performance, collaboration and opportunity and this is
what you get. Leading edge technology in an industry that is
improving the lives of millions. Here, innovation is not about
another gadget; it is about making health care data available
wherever and whenever people need it, safely and reliably. There is
no room for error. If you are looking for a better place to use
your passion and your desire to drive change, this is the place to
be. It's an opportunity to do your life's best work.(sm) Optum
combines data, technology, and expertise to power modern health
care. The Data & Advanced Analytic Tools Client Solutions team
drives the adoption and use of Optum's data assets and technology
solutions in the Life Sciences industry. Optum's industry-leading
data assets include clinically-robust Electronic Health Record
(EHR) data spanning the care continuum (from the legacy Humedica
business), eligibility-controlled affiliate and non-affiliate
insurance claims data, a new class of deterministically-linked
Integrated EHR and claims data, and linked profile data including
socio-economic information and health risk assessments (HRAs).
Optum's data assets enable our clients to enrich their view of the
patient and the patient journey through the healthcare system,
serving needs across a spectrum of functional areas including real
world evidence, health economics and outcomes research, safety and
surveillance, epidemiology, and product commercialization. Optum's
advanced analytic tools empower our clients to harness intelligence
from these data assets with scale. Optum's suite of tools include
Clinformatics for Managed Markets, an application that assesses the
effect of plan design and patient cost-sharing on drug utilization,
Clinformatics for Clinical Trials, an application that optimizes
clinical trial recruitment. Our wealth of data and tool solutions,
combined with our industry expertise, is uncovering novel insights
and driving real world change. We're now looking for a dynamic
Engagement Manager to support Data & Advanced Analytic Tools,
working closely with our clients across the industry. You'll enjoy
the flexibility to telecommute* from anywhere within the U.S. as
you take on some tough challenges. Primary Responsibilities:
- Support client relationships: listen, understand, and
articulate client needs
- Drive the value of Optum's data and tools by using a
consultative business approach with pharmaceutical and
biotechnology clients
- Interface with clients and develop strong client-vendor
relationships
- Serve as a subject matter expert for web-based analytics
platforms
- Facilitate strategy and planning sessions with clients to
determine how data Optum's tools can be leveraged to answer key
business questions and improve operations
- Partner with internal sales team to prioritize opportunities
requiring pre-sales analytic efforts
- Develop case studies and business proposals to support business
needs
- Partner with analytic teams to accurately define project
objectives and determine methods for fulfilling objectives;
establish and communicate timelines to all impacted parties,
including potential delays
- Communicate and evaluate customer feedback in collaboration
with Optum's product development team to improve and advance
products and processes
- Predict emerging customer needs and participate in the
development of innovative solutions to meet those needs
- This Client Solutions Team manages, grows, and develops
relationships with research, scientific, and commercial leaders at
life sciences companies through the use of Optum's data assets and
technology applications The Engagement Manager is expected to
support the Director serving as the primary point of contact for a
collection of clients. The Engagement Manager should become an
expert in the contents and uses of Optum Life Sciences' data
applications. Success in this role requires: (a) the ability to
engage and educate clients and prospects about the assets and
capabilities of Optum Life Sciences; (b) creativity to identify and
frame specific, even novel, responses to the client's request; (c)
comfort working in a matrixed and geographically dispersed
organization; and (d) flexibility to navigate organizational change
and shifts in responsibilities The Engagement Manager (EM) must
have superior communication skills including presentation
development and delivery. EM must have the ability to translate
technical explanations into easy-to-understand answers for
customers. You'll be rewarded and recognized for your performance
in an environment that will challenge you and give you clear
direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor's degree
- 5+ years of professional experience, preferably in the life
sciences and/or healthcare operations, healthcare technology
experience
- 3+ years with experience supporting client engagements or
consulting client engagements for internal/external customers
- Experience communicating thru multiple mediums to a variety of
stakeholders
- Demonstrated experience utilizing analytical and
problem-solving skills
- Ability to utilize data to make recommendations based on
analysis
- 10% occasional travel required periodically to conduct training
at client sites and attend meetings (once COVID restrictions are
lifted - estimated a once per quarter)
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation Preferred
Qualifcations:
- Graduate/professional degree with professional
services/consulting experience
- Experience with pharmaceutical and biotech companies
- Experience with statistical data analysis
- Knowledge of insurance claims data
- Demonstrated ability to consult with clients on how to
effectively use data to achieve business objectives To protect the
health and safety of our workforce, patients and communities we
serve, UnitedHealth Group and its affiliate companies require all
employees to disclose COVID-19 vaccination status prior to
beginning employment. In addition, some roles and locations require
full COVID-19 vaccination, including boosters, as an essential job
function. UnitedHealth Group adheres to all federal, state and
local COVID-19 vaccination regulations as well as all client
COVID-19 vaccination requirements and will obtain the necessary
information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment Careers with Optum.
Here's the idea. We built an entire organization around one giant
objective; make health care work better for everyone. So when it
comes to how we use the world's large accumulation of
health-related information, or guide health and lifestyle choices
or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some
of the greatest minds and most advanced ideas on where health care
has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated
challenges that matter. Optum, incredible ideas in one incredible
company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy. Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: UnitedHealth Group, San Jose , Engagement Manager - Telecommute or Boston, MA, Executive , San Jose, California
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