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Capability Manager, Clinical Product Operations - Telecommute

Company: UnitedHealth Group
Location: San Jose
Posted on: June 25, 2022

Job Description:

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing -your life's best work.(sm) - - Our Product Development and Management groups are vital to our success and are leaders in driving the future growth of UnitedHealth Group. Success in these careers relies on many factors - your ability to deal with ambiguity, your ability to adapt and embrace change, and a long - term commitment to making health care better for everyone - This position provides clinical product operations support to multiple client implementations, including oversight / participation in client intake / onboarding, setup activities including billing, monitoring and forecasting output volume, template development and materials management, vendor fulfillment, and process documentation. This position is open to telecommuters anywhere in the US. However, if -you are located in a commutable distance to either the Schaumburg, IL or Irvine, CA, this will be a hybrid role* with a split -schedule working between office and home-based. - Primary Responsibilities: -

  • Work directly with Product, Business and Operations cross - functional teams to design, develop and drive successful deployment of new and enhanced programs and operations
  • Manage cross - segment projects and initiatives that require problem solving, relationship building, influencing and analyzing
  • Influence operational actions across teams to ensure alignment; cohesive progress across technology, product, and service operations
  • Navigate and influence multiple cross - functional teams in a complex, matrix work environment
  • Adapt departmental plans and priorities to address business and operational challenges
  • Oversee the timely and accurate development and maintenance of clinical product template materials and related business rules for multiple products
  • Coordinate external vendor fulfillment tasks including IVR, print, fax, and digital modes of communication
  • Project management oversight on multiple product portfolios
  • Contribute to product development efforts as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • Undergraduate degree or equivalent experience
    • 5+ years of Healthcare experience, with at least 3 years of Healthcare data security experience including Protected Health Information
    • 3+ years of experience with Capability Management experience that must include:
      • Requirements gathering from business stakeholders to drive new capability creation
      • Working within an Agile framework
      • Working with complex and variable data related to various fulfillment channels such as print, digital, email
      • Driving strategy to support product life cycle management
      • Experience managing multiple projects in a matrix organization
      • Experience presenting complex data and processes to stakeholder teams
      • Process improvement experience
      • Experience analyzing and monitoring results of outcome measures, reporting on data variations and trends and in creating solutions
      • Proficiency in Microsoft Office and intermediate to advanced Excel Skills
      • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance Preferred Qualifications:
        • Print production experience including traditional offset and digital print-on-demand knowledge and experience To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers with OptumRx. -We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing -your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Jose , Capability Manager, Clinical Product Operations - Telecommute, Executive , San Jose, California

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