Sr. Product Manager-Merchant Onboarding

Company: PayPal, Inc.
Location: San Jose
Posted on: May 16, 2022

Job Description:

Sr. Product Manager-Merchant Onboarding in San Jose, California, United States of America at PayPal Job DescriptionAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

PayPal has millions of merchants around the world, and we want to make their experience better every day. As we launch new products and experiences, we want you to be a strategic driver of expanding and connecting them so they're even more relevant and impactful for our users. In this role, you will work with engineering, design as well as other product managers and marketing stakeholders to build out and execute a product roadmap around our platform and marketplace offering.

You will be responsible for championing our merchants by routinely talking to them, understanding all our existing products end to end, and designing the end-to-end API experience for our platforms and marketplaces to onboard their merchants. You will investigate data around our existing products and review where the largest opportunities may be to grow and expand our target audiences, building scalable platforms that meet the localized needs of countries, manage request intake and feature scoping, and participate in agile ceremonies to drive the execution and launch of new features. You will be the point person for your domain, balancing customer needs, business requirements, legal/compliance, growth and monetization considerations.

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 28 million active merchants the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when running a business. Available in more than 200 markets around the world, the PayPal platform, including Venmo, Braintree, and Xoom enables consumers and merchants to connect in more than 100 currencies.
What You'll Do:

• Be the voice of the customer's needs by spending time with customers, sales, and support by synthesizing their feedback and market trends
• Define strategies, develop your product roadmap, and lead successful execution of initiatives to produce outstanding growth of our platform/marketplace offering
• Create user stories and provide other required input and direction to the Scrum team; own the backlog and keep the team fully engaged building the highest priority features and enhancements
• Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive roadmap decisions and prioritization
• Evaluate competitive landscape and stay informed of latest trends
• Partner closely with cross-functional teams at PayPal to design, build, and launch experiences that can increase adoption of the right product for each merchant
• Engage closely with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs
• Define product targets and proactively monitor performance versus projections
• Communicate product plans, benefits, and results to all audiences - including PayPal Senior Leadership team
• Partner with Legal, Privacy, and Compliance teams to ensure the products we deliver are within regulatory boundaries
  What You Should Have:
  • Minimum 5 years as a Product Manager at technology company, ideally in a Platform or User focused role
  • Keen understanding of API and platform-based systems and their potential to empower others
  • Experience building a product roadmap and working with cross-functional stakeholders to deliver exceptional business impact
  • History of leading and executing in fast-paced, high-growth, and uncertain environments
  • Outstanding analytical skills, specifically in using funnel tracking and BI tools to drill down on insights and create solutions on data-driven hypotheses
  • Analyze, quantify, and articulate trade-offs of product roadmap features
  • Strong written and verbal communication skills with a talent for precise communication to senior leaders and project partners
  • Deep attention to detail; passion to create delightful customer experiences
  • Familiarity with FinTech products and concepts
  • Minimum of a BS/BA is required, MBA or MS preferred
    We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
    
    PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
    
    
    Our Benefits:
    At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
    We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
    Who We Are:
    Click Here to learn more about our culture and community.
    PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
    
    PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
    As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
    
    R0087867 Together, we'll build a world of
    economic opportunity.Grow your career with us. Please access our internal career opportunities while connected to our corporate network.Questions about a position or an application?
    We have answers to the most commonly asked questions.

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