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Learning and Development Senior Manager - A&A Curriculum Development & Innovation (CD&I)

Company: Deloitte
Location: San Jose
Posted on: May 16, 2022

Job Description:

Do you enjoy working with clients on projects which promote a holistic approach to learning and development and are looking to take your career to the next level?

At Deloitte, the chief purpose of the Development Center of Excellence (COE) is to bring out the best of every person and the best of every team, so that we can deliver the best of our Firm to our clients. Our team is experiencing high growth and we are looking for professionals with a mix of L&D and project management experience to join us!

The Team

The Development COE delivers business-focused, efficient and innovative learning and development programs and experiences, thoughtfully designed to help our professionals best serve at every stage of their career. Through the work of this COE, development at Deloitte is not just about education - development is a vital part of Deloitte's leadership culture. We emphasize a holistic approach to development that is not just about education, but also self-awareness, exposure to real-world problems, and connections to people. We strive to position our people to help tackle some of the most complex issues in business, our communities and society at large.

Work you'll do

As a Senior Manager, you will lead a team planning and executing projects focused on aligning learning and development solutions with the business priorities of the Audit & Assurance practice. You will be responsible for supporting our learning strategy and ongoing A&A learning transformation over time. Reporting to Development COE Leadership, your responsibilities may include:

  • Leading the design, development, pilot, delivery, and evaluation of innovative learning and capability development solutions that support Deloitte Audit & Assurance professionals' performance and growth
  • Defining and executing L&D strategies in collaboration with Development COE Leadership, senior Audit & Assurance leaders, and cross-functional Talent stakeholders
  • Providing centralized direction and oversight of the learning strategy and plan, including continual evaluation of the current state to inform strategy for the future
  • Setting the vision for innovative solutions across all Learning Modernization pillars (e.g., Adaptive learning, Assessments, Pre-assessments, Item analysis and test writing, applications for Right Use, etc.)
  • Leading assessment analytics and driving measurement strategy across portfolio teams and ensure coordination across workstreams and leadership groups
  • Leading project teams, which may include Development Specialists and Peers, Subject Matter Resources, Delivery Managers, vendors, and India-based instructional designers and technical teams, to ensure the effective development and delivery of experiments, pilots, portfolio innovation strategies, and processes
    • Employing an agile, flexible, and human-centered design approach, adopting the learner perspective to iteratively clarify needs and ideate impactful development solutions
      • Aligning project teams and stakeholders to implement highly effective and innovative learning modernization solutions, including digitized content, proficiency measurement strategies, individualized learning paths, and development in the flow of work
      • Leveraging market research for learning innovations, new technologies, and benchmarks to create and deploy leading practice learning experiences
      • Ensuring compliance with regulatory and Deloitte policies and guidelines related to Continuing Professional Education and quality requirements
      • Building, managing, and leveraging positive, collaborative partnerships among business stakeholders, SMRs and peers
      • Providing functional expertise to identify, research, and resolve complex problems


        Qualifications

        Required:
        • Bachelor's Degree; Minimum of 10 years of related experience
          • Strong leadership skills
          • Ability to work autonomously and effectively in a fast-paced, complex, multi-tasking, virtual professional services environment
            • Demonstrated analytics experience; ability to analyze and synthesize both quantitative and qualitative data from multiple sources to identify themes and develop compelling recommendations
              • Strong analytical skills and ability to identify and present data-driven insights and trends
              • Strong critical thinking ability to identify interdependencies between issues, data, and outcomes
              • Significant end-to-end project/program management experience in successfully conceptualizing, planning, managing, delivering, and monitoring multiple, concurrent, and complex workstreams in a matrixed organization with aggressive timelines
              • Established track record for taking a consultative approach to designing and delivering innovative learning programs with measurable business results that meet stakeholder needs
              • Proven ability to communicate ideas and insights in person, virtually, and in writing, succinctly and with impact, understanding what is relevant vs. what is "noise" to audiences at all management levels
                • Highly creative, divergent thinker, demonstrated ability to think outside the box and contribute innovative ideas, approaches, and solutions
                • Strong relationship building and stakeholder management skills, including with senior leaders
                • Strong command of MS Office skills and ability to produce deliverables that carry a "stamp of excellence."
                • Up to 20% travel could be required based on role responsibilities


                  Preferred:
                  • Advanced degrees or certifications in Organizational Behavior or Industrial / Organizational Psychology or related field
                  • Prior consulting or professional services experience
                  • Experience leading and delivering strategic communications and change management strategies
                  • Leadership experience working in learning and development or talent management organizations
                    EA_TALENT_ExpHire

Keywords: Deloitte, San Jose , Learning and Development Senior Manager - A&A Curriculum Development & Innovation (CD&I), Executive , San Jose, California

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