Director of Leasing
Company: Align Residential
Location: San Jose
Posted on: May 14, 2022
|
|
Job Description:
ABOUT ALIGN RESIDENTIALAlign Residential is a boutique
residential hospitality management company dedicated to creating
unique experiences. We exclusively develop and manage best-in-class
assets in leading markets including San Francisco, Seattle, Los
Angeles, and Philadelphia. We are customer-focused,
resident-obsessed and unwaveringly committed to the highest of
standards. We look for big-picture, strategic thinkers with
operations and execution experience and an eye for continuous
innovation.SUMMARYThe Director of Leasing oversees daily leasing
operations and team inside a residential building in accordance
with company policies and standards. The Director of Leasing
adheres to the Align Residential standards while serving as the
property's figurehead and managing concurrent projects. This is a
full-time, exempt position located on-site in San Jose,
California.ESSENTIAL DUTIES AND RESPONSIBILITIESGeneral Director
DutiesHold daily morning meetings with the team and conduct weekly
meetings to collaborate with other directors to discuss open items
and develop resolutions.Cultivate meaningful relationships with
prospective residents and the community by being a friendly face to
all and adhering to the company culture.Work at least one shift per
week at the front desk. The reception desk is the hub of the
building and the most important role in the building. This shift
allows our director to be visible and accessible to
residents.Provide exceptional customer service by adhering to
company standards and responding promptly to all resident
questions, concerns and requests.Develop a reporting metric to
track progress & efficiencies in business lines to be included in
quarterly progress reports to the Ownership group.Facilitate
dialogue surrounding community issues, conflict resolution, and
daily operations management.Inspect Property on a regular basis to
ensure optimal conditions and report any repair or replacement
needs to the Director of Facilities.Assure community compliance
with Fair Housing requirements and all applicable laws, codes, and
ordinances.Managing Leasing TeamFoster an engaging and positive
work environment that motivates building leasing team to produce
high-quality results.Perform and oversee leasing efforts, such as
conducting property showings, qualifying applicants, closing
prospective residents, and notifying applicants of approval or
denialKeep the resident up-to-date database while monitoring
occupancy and availability of units.Create a personal and inviting
environment for all prospects and residents.Develop positive
relationships with residents to create a personal and welcoming
environment.Ensure staff compliance with Fair Housing requirements
and all applicable laws, codes and ordinances.Investigate resident
disturbances, complaints or requests and provide resolution in
accordance with regulations established in the lease agreements
and/or Condominium Documents.Inspects Property on a regular basis
to ensure optimal conditions and reports any repair or replacement
needs to the Construction Manager or Facilities Director.Coordinate
with staff to maintain current leases, collect payments, post
rental payments and impounds as due, and remove completed payments
and impounds. Ultimately responsible for accurate and timely
reporting.Train new sales/leasing associates.Resolve resident
issues in accordance with regulations established in the lease
agreements and/or condominium documents.Conducts home inspections
in coordination with the Director of Facilities with all new
Residents or Homeowners.Complete all equipment and supplies
purchases/leases for the Property.Manage Move In / Move Out
ProcessManage the "Move In" program and ensure smooth transition
and execution.Provide exceptional customer service by adhering to
company standards and responding promptly to all resident
questions, concerns and requests.Maintain Availability List and
Status Report, determine the termination date of lease
rentals.Ensure that follow-up telephone calls are made to all
qualified unclosed traffic within 24 hours.Assist with eviction of
residents in compliance with court order and directions from the
Legal team.Manage current leases: collect, post and deposit rental
payments and impounds as due; send late notices; collect past due
rents & NSF; and initiate evictions.Manage Marketing
EffortsMaintain all signage in optimal condition and visibility,
including proper lighting and visible to street traffic.Conduct
market analysis, prepare market surveys, and assist in the off-site
marketing program.Partner with the Marketing Department to organize
and create resident functions and newsletters.Build the company
image by cultivating relationships with influential companies and
figures throughout the area. and through attending networking
events and relevant industry events.Assist Marketing Department in
organizing and creating resident functions and newsletters.AP / AR
ApprovalServe as the Accounts Receivable and Accounts Payable
liaison for the property.Direct and maintain a petty cash account
for Property.Review and submit invoices to the Regional Accounting
Department or Management Company for processing and payment.Prepare
and implement a property budget. Prepare financial and activity
reports on a monthly basis and submit to the Corporate Accounting
department.Analyze the monthly financial statement and assist with
preparation of variance Report, Owner's Letters and Executive
Summaries.Produces weekly management reports.Monthly
ReportingDevelop a reporting metric to track progress &
efficiencies in their business lines. This will be included in
quarterly progress reports to the Ownership group.Ultimately
responsible for accurate and timely reporting.Manage current lease
audits, property inventory, and service contracts, and arrange new
contracts, and terminate existing contracts as required.Prepare,
implement, and submit the property budget to the Corporate
Accounting department.Analyze and report the property financial
statements and activity monthly and assist the Asset Manager with
the preparation of variance Report, Owner's Letters and Executive
Summaries.Complete all equipment and supply leases/purchases for
the Property.Receive all Developer, Homeowner's Association or
Property invoices, review and submit invoices to Regional
Accounting Department or Management Company for processing and
payment.Deliver accurate and timely reporting by effectively
managing and coordinating with the building staff.Perform lease
audits, property inventory and service contract reviews.Analyze and
report property financial statements and activity monthlyAssist the
Asset Manager with the preparation of Variance Report, Owner's
Letters and Executive Summaries.RenewalsOversee current service
contracts, arrange for new contracts, and terminate existing
contracts as required.Performing due diligence duties such as lease
audits, property inventory and service contract reviews. Maintains
and oversees current service contracts and arranges for new or
termination of existing contracts as required.Proactively track
upcoming contract end dates to initiate renewal offering.Manage
Permit ProcessFacilitate communication between the Construction
Team/ Maintenance Supervisor and insurance carrier, fire
protection, police department, and other agencies having
jurisdiction over property to ensure that property compliance with
codes and regulations of each agency.Research and understand
required permits and licenses for the property.Apply and attain all
required permits and licenses to ensure building compliance.Monitor
expiring permits and proactively renew them prior to
expiration.Assist the Construction Team or Facilities Director in
maintaining contact with insurance carriers, fire protection,
police departments, and other agencies having jurisdiction over
property to ensure that property is complying with codes and
regulations of each agency.SUPERVISORY RESPONSIBILITIESOn site
StaffAny floating or corporate staff that are visiting the
propertyQUALIFICATIONSBachelor's degreeManagement/employee
development experienceMinimum two (2) years of experience in
property management/leasing/operations.Success in Leasing
environmentAbility to sell/lease and drive sales without
hesitationProficiency with YardiFull comprehension with Microsoft
Office (Outlook, Excel, Word)Proficiency with modeling investments
in Excel and knowledge of database, financial and project
management applicationsStrong knowledge of operations with budget
formulationExcellent verbal and written communication skillsSolid
analytical, organizational skills and ability to multitaskKeen
attention to detail with a proactive problem-solving
approachAbility to work independently and as part of a teamAbility
to make decisions and initiate action within established
guidelinesComfortable working under pressure, handling stressful
situations, and acting decisively in an aggressive
environmentLANGUAGE SKILLSAbility to comprehend the most complex
instructions, correspondence, and reports. Ability to effectively
present information in one-on-one and small group situations to
customers, clients, and other employees of the organization.
Ability to make effective and persuasive speeches and presentations
on controversial or complex topics to top management or public
groups.PHYSICAL DEMANDSWhile performing the duties of this job, the
employee is regularly required to sit and talk or hear. The
employee frequently is required to use hands to finger, handle, or
feel. The employee is occasionally required to reach with hands and
arms. Specific vision abilities required by this job include close
vision, and color vision.WORK ENVIRONMENTThe noise level in the
work environment is usually moderate. Work may be performed inside
the property or outside when conducting tours.ACCOMODATIONSThe
physical demands and work environment characteristics described
above are representative of those that must be met by an employee
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Align Residential
is an EEORelocation Provided: No
Keywords: Align Residential, San Jose , Director of Leasing, Executive , San Jose, California
Click
here to apply!
|