Product Manager with CRM

Company: Xyant Technology
Location: San Jose
Posted on: January 16, 2022

Job Description:

Product Manager with CRM

MUST:
CRM
Renewal Management
Agile Scrum
Strong verbal , written communication
Ability to interact with tech & non tech teams
Ability to interact with Directors , leadership stakeholders

The Opportunity
The Product Manager will lead the partnership with the internal customers to understand their processes and pain points. This individual will work with internal customers to collect and prioritize key business requirements in support of the technology solution roadmap and vision, and will collaborate with Sales teams, other Product Managers, Program Managers, and other operations specialists. Co-lead with the Program Manager the planning, testing and execution of large technology solutions. This individual will also partner with IT to design and develop the technology solutions that deliver exceptional customer experiences.

What you'll do
- Partner with Business to understand current and future needs to deliver technical solutions that provide customer value by improving the customers' experience or day-to-day productivity
- Responsible for communicating/aligning with the internal customers and IT on plans and launches
- Lead the planning and delivery of Run-the-business requirements and large technology initiatives
- Strategically align with other Product Managers on the delivery of interdependent solutions and initiatives
- Lead and facilitate process improvements sessions with internal customers
- Directs supporting Product Owners' activities and priorities
- Manage and prioritize the product backlog, collecting defects and enhancement requests
- Support Release Planning, scheduling backlog items into regular releases aligned to business priority
- Leads User Acceptance Testing with business testers, and works with the Quality Engineer to define acceptance tests for features
Qualifications
- 3-5 years of product management experience is required; and experience launching global large-scale technology solutions with supporting change management
- Solid experience in Scrum or similar Agile development methodology
- Self-starter that thrives in the face of challenges
- Proven track record to operate effectively with general mentorship on new projects
- Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as, communicate effectively to individual contributors, management, and executive leadership
- Demonstrates experience communicating and advocating programs to customers and/or internal team members
- Strong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationship
- Excellent conflict-resolution management skills; ability to effectively facilitate teams to the successful resolution of issues
- Bachelor's degree in CS or related technical field, or relevant work experience; experience in working in CRM solutions is highly desirable

Keywords: Xyant Technology, San Jose , Product Manager with CRM, Executive , San Jose, California