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General Manager

Company: Wingate by Wyndham San Jose
Location: San Jose
Posted on: November 22, 2021

Job Description:

Great opportunity to join the global leader in third-party hotel management!Job Summary:The General Manager is a polished, well-spoken, and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property, providing support, supervision, and guidance to their management team and front-line associates. He or she will ensure that financial performance is optimized, that high quality product and service levels are maintained, and that the hotel is operated in compliance with state federal and local regulations, as well as Company and brand standards. The General Manager will also establish priorities and lead key operational initiatives such as the sales plan and budget development as well as execution of physical property improvement projects. They will provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests and clients, associates, ownership, corporate representatives, brand representatives, and key vendors.Qualifications:

  • Prior hotel General Manager experience is required.
  • Prior Wyndham experience is preferred.
  • Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
  • Must have valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling workplace problems including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need.
  • Must be effective at listening to understand, clarify, and resolve the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information, data, and basic arithmetic functions.Responsibilities:
    • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).
    • Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
    • Comply with applicable certification requirements to include; Food Handlers, Alcohol Awareness, CPR, and First Aid
    • In conjunction with the Director of Sales, conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
    • Play a pivotal role in hotel sales efforts including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
    • Tour the operating departments daily adjusting as needed via department heads.
    • Conduct weekly staff meetings and training sessions using the steps to effective training according to Aimbridge Hospitality's standards, and the review of previous and future sales and operations efforts.
    • Meet all financial review dates and corporate directed programs in a timely fashion.
    • Hold a monthly financial review with all department managers and available supervisors.
    • Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
    • Develop managers for future advancement through competency training and corporate sponsored training programs.
    • Participate in required M.O.D. coverage as scheduled.
    • Maintain direct contact with and monitor the development of management trainees.
    • Adhere to all Aimbridge Hospitality policies and procedures when training new managers to ensure compliance.
    • Oversee and assist in the company budget process as required.
    • Ensure that training in service standards is conducted in each department using the steps to effective training, per Aimbridge Hospitality standards.
    • Assist in creating a positive, team-oriented environment with a focus on the guest through employee development and motivation.
    • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
    • Ensure complete processing of invoices daily by using the A/P process.
    • Ensure that all appropriate information for financial documents is received by the Corporate Office in compliance with the monthly accounting calendar.
    • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
    • Ensure that employees are attentive, friendly, courteous, and efficient in their interactions with guests, vendors, and team members.
    • Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses.
    • Analyze previous and projected data to generate an accurate reforecast as needed.
    • Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Ensure that all managers follow company standards in their interviewing and hiring procedures for departmental staff.
    • Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
    • Perform all department manager performance appraisals per Aimbridge Hospitality S.O.P.'s.
    • Ensure that managers follow standards in their administration of performance appraisals to their staff.
    • Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.
    • Ensure that managers follow standards in their administration of counseling and disciplinary steps.
    • Maintain a professional working relationship and open lines of communication with entire hotel team.
    • Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.
    • Meet with sales meeting contacts and potential clients during property tours to assist in the sales effort.
    • Be in the public areas during peak times to greet guests and offer assistance as needed.
    • Maintain procedures for the handling of the hotel safe, specifically regarding security, and initiate a monthly safe audit.
    • Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
    • Complete required corporate training modules and become certified to train those as required.
    • Ensure that all scheduled meetings take place on the property.Benefits:
      • After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
      • Now offering Daily Pay! Ask your Recruiter for more details
      • Medical, Dental, and Vision Coverage
      • Short-Term and Long-Term Disability Income
      • Term Life and AD&D Insurance
      • Paid Time Off
      • Employee Assistance Program
      • 401k Retirement PlanHotel Information:Wingate San Jose5190 Cherry AvenueSan Jose CA 95118Room Count: 115Meeting Space: 560 sq. ft.

Keywords: Wingate by Wyndham San Jose, San Jose , General Manager, Executive , San Jose, California

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