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Data Product Manager, Customer Experience

Company: Adobe
Location: San Jose
Posted on: April 10, 2021

Job Description:

Data Product Manager, Customer Experience Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe ischanging the world through digital experiences . Ourdigital media anddigital marketing solutions help businesses to make, manage, measure, and monetize content. We are enthusiastically innovating to enrich content creation and to rethink how companies engage with their customers across every digital channel. Just look around you, our impact can be seen on virtually every screen, from TV and movies to digital magazines, to websites and mobile devices. There's never been a better time to join Adobe. We are looking for exceptional talent who are ready to make an impact. Position Summary: Adobe is looking for an experienced candidate to join the Customer Experience organization responsible for the data product management of two significant fields, testing and personalization efforts and online web experiences. We are seeking an individual with strong analytical abilities and a successful track record in data analytics, business intelligence and developing high quality data products. The ideal candidate has experience in testing analytics, web analytics, data pipeline management and is able to work cross-functionally. Responsibilities: Online Experience --- Develop and drive data platform strategy for self-service experiences (Help content and community forums) to ensure XE can understand how well these surfaces are performing, where customers are getting stuck, and identify impact of improvements--- Run analytics requirements in partnership with product teams to ensure instrumentation will satisfy strategy for all new releases--- Develop self-serve reports for HelpX and Alfred product teams that help measure progress towards L1 critical metrics that are also executive ready for weekly reviews--- Develop approach for how to scalably tie customer cohort information for cookied visitors to web analytics / telemetry data--- Continuously evaluate how we make online experience data available for self-service using Adobe Analytics and third party tools/ETLs--- Ensure timely communication about project progress, availability, and reliability with partners--- Partner with product managers, engineering, web analytics enablement, and analysts on testing and strategy to have scalable data approach--- Design reporting architecture to instrument tests and personalization uniformly to facilitate self-serve insights--- Act as consultant to product teams on standard methodologies in integration with personalization tools at adobe What's needed to succeed: --- Strong analytical thinking and ability to make decisions based on both quantitative data and qualitative insight--- Experience in working directly with the product, engineering & business teams to instrument data capture for analytics use-cases--- Experience in design, implement, and analyze A/B experiments to provide impactful insights--- Experience in understanding user journeys and identifying measurable areas of improvement--- Experience with Big Data technologies such as AWS, Hadoop, Kafka, Presto etc.--- Expertise in data visualization, reporting with tools such as Tableau, PowerBI, plotly dash--- Familiarity with ETL tools like Tidal, Snaplogic, Alteryx--- Familiarity with NLP and ML techniques and models such as K-Means Clustering used for improvement of performance--- Tight-knit partnership skills to interface across the organization An Award-Winning Employer At Adobe, employees are immersed in an exceptional work environment that is recognized throughout the world onBest Companies lists . They are also surrounded by colleagues who are committed to helping each other grow through ourCheck-In approach where feedback flows freely. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, disability or veteran status. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world . You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact accomodations@adobe.com or (408) 536-3015.

Keywords: Adobe, San Jose , Data Product Manager, Customer Experience, Executive , San Jose, California

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