SanJoseCARecruiter Since 2001
the smart solution for San Jose jobs

Strategic Customer Success Manager

Company: AppZen, Inc.
Location: San Jose
Posted on: April 8, 2021

Job Description:

Customer Success - Customer Account Management / AppZen is the leader in AI software for finance teams. Over 1,800 global enterprises use AppZen to automate manual finance processes, reduce expenditures, and gain real-time insights into their business spend trends. Our patented software technology delivers AI deep learning, semantic analysis, and Star Match---, the only automated spend validation that processes intelligence from thousands of data sources, documents, and images to understand financial transactions and make decisions based on finance policies. AppZen is the platform of choice for today's digital CFO and their teams, including four of the top five banks, four of the top ten media companies, four of the top ten pharmaceutical manufacturers, two of the top five aerospace companies, and six of the top ten software providers. We've taken off this year! Since releasing our platform in 2016, over 1,800 enterprises have standardized on AppZen, including four of the top five banks, four of the top ten media companies, four of the top ten pharmaceutical manufacturers, two of the top five aerospace companies, and five of the top ten software providers. We were a Gartner Cool Vendor, and have been recognized as one of the fastest-growing technology companies in the market. In 2019 we received $50 million in Series C funding from Lightspeed, Redpoint and other leading venture capital firms. Passionate about customers? Love managing relationships, ensuring adoption, and driving value? We are looking for people who can ensure success with our fast growing list of Forture 500 customers. In this role you will own the relationship from adoption to renewal and expansion. Secondary responsibilities include product utilization trend analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements. If you are looking to make an immediate impact this is the role for you! About You:

  • You are a patient and caring person, highly organized and driven
  • You want to help our customers get the most out of AppZen's audit solution and get joy out of watching a customer really succeed
  • You have GREAT communication skills and know how to get the message across
  • You are action oriented; no task is too small or insignificant for you
  • You have a finely tuned sense of urgency, you know when you can fix something, and when and how to ask for help
  • Evangelize AppZen to everyone from leadership to individual contributors
  • Driving adoption and value of AppZen by monitoring usage and executing the appropriate response to our top customers
  • Work with AppZen's largest customers to drive product adoption, renewal and customer satisfaction by bringing value to your customers every day
  • Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies
  • Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption
  • Work across the customer's business org to Communicate the value of these solutions to their team and executives
  • Advocate on behalf of customers by working cross-functionally with strategic and technical colleagues to deliver on customer needs
  • Retention and renewal enablement by constantly communicating product enhancements
  • Developing and executing upsell and expansion opportunities
  • Humble and Friendly personality with an open and honest communication style
  • 7+ years of experience as a Customer Success Manager or Account Manager handling Fortune 500 customers
  • Exceptional presentation skills with a Director or C-level audience
  • Ability to understand our business applications quickly with little hands on training
  • Bonus Points: Project management experience, Previous experience in finance and back office SaaS applications Come as you are, we do not discriminate! We celebrate, support, and thrive upon our diverse customer and employee base.

Keywords: AppZen, Inc., San Jose , Strategic Customer Success Manager, Executive , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Hospital Medicine - Hospitalist Medical Director
Description: Hospitalist opening in San Ramon, California. This and other physician jobs brought to you by DocCafe.com Envision Physician Services is seeking a hospitalist Site Medical Director to join our team at (more...)
Company: Envision Physician Services
Location: San Ramon
Posted on: 04/19/2021

Executive Team Leader Assets Protection (Assistant Manager Loss Prevention)- San Francisco
Description: Executive Team Leader - Assets Protection
Company: Target
Location: Novato
Posted on: 04/19/2021

Global Content Manager, CX- Austin, TX
Description: Provide shared service direct support to the Field License Sales and Consulting Organizations. Management, production and delivery of high quality, compliant, and competitive proposals intended to win (more...)
Company: Oracle
Location: Newark
Posted on: 04/19/2021


Starbucks Manager
Description: Starbucks ManagerJob Type: FT Business Unit: Starbucks Leadership Department: Food Service Reports To: Area Director/Starbucks Field Manager, Foods Division Reports To: Restaurant/Starbucks Manager/ Area (more...)
Company: Macy's
Location: Walnut Creek
Posted on: 04/19/2021

Business Office Director
Description: BUSINESS OFFICE DIRECTOR - Grow your career with MERRILL GARDENS Merrill Gardens, a privately-owned family company with a proud history of success is currently hiring a Business Office Director at Sunshine (more...)
Company: Merrill Gardens
Location: Santa Cruz
Posted on: 04/19/2021

Case Manager/ Utilization Review Registered Nurse
Description: MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is seeking a quality Case Manager/ Utilization Review Registered Nurse RN for a travel assignment with one of our top healthcare (more...)
Company: MedPro Healthcare Staffing
Location: Turlock
Posted on: 04/19/2021

Mortgage Closing Manager (100% Remote)
Description: If you are a Mortgage Closing Manager with experience, please read on We are a nationwide, established lender based out of CA looking to bring on a 100 remote Closing Manager. With this role, we offer (more...)
Company: CyberCoders
Location: San Ramon
Posted on: 04/19/2021

Senior Director Architectural Healthcare Innovation
Description: A place that gives you opportunity and takes your breath away. Keyword Search City, State, or ZIP Search radius Only at Geisinger. Job Title Senior Director Architectural Healthcare Innovation Location (more...)
Company: Geisinger
Location: Danville
Posted on: 04/19/2021

REMOTE Global Digital Operations Manager
Description: The role has primary responsibility of digital operational processes, including development, implementation and measurement of digital marketing campaigns. The role will collaborate with cross-functional (more...)
Company: Planet Pharma
Location: Novato
Posted on: 04/19/2021

Lab Manager
Description: Yoh Life Sciences is seeking a Lab Manager for a direct hire role with an exciting cutting edge start up focused on gene therapy in South San Francisco. br br br br If this position is of interest (more...)
Company: Yoh, A Day & Zimmermann Company
Location: San Bruno
Posted on: 04/19/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Jose RSS job feeds