Director, Command Center
Company: Support Revolution
Location: San Jose
Posted on: April 8, 2021
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alerts every days Create Alert Share this Job Director, Command
Center Apply now -- Date: Apr 3, 2021 Location: San Jose,
California, United States Company: Super Micro Computer Job Req ID:
11076 About Supermicro: Supermicro-- is a Top Tier provider of
advanced server, storage, and networking solutions for Data Center,
Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC
and IoT/Embedded customers worldwide. We are the #5 fastest growing
company among the Silicon Valley Top 50 technology firms. Our
unprecedented global expansion has provided us with the opportunity
to offer a large number of new positions to the technology
community. We seek talented, passionate, and committed engineers,
technologists, and business leaders to join us.
-- Job Summary: Supermicro is looking for a well-rounded director
to lead and oversee the command center function. In this role, you
will be responsible managing a team to address clients' questions
and inquiries via online portal, perform supervisory role and
ensure customer's requests are well-addressed by the team in
timely. Additionally, you will also be required to partner with
product management team on the technical training, ensure the
customer-facing team are equipped to answer both technical and none
technical questions regarding product, solution, and services. This
role will be based in the headquarters located in San Jose, CA.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other
duties may also be assigned):
- Supervise and motivate a customer-facing team, have sense of
urgency and address to customer's question and inquiry in timely
- Collaborate with system product team on technical training on
product, solution, and service
- Gather feedback from the clients and report to internal and
corporate leaders on regular basis
- Responsible for recruiting, mentoring, and leading the
- Design process, system, and tool to allow the team to function
efficiently and effectively
- Recruit, train, and lead the team to achieve operation
- Bachelor's degree, preferably in engineering discipline
- Minimum 15 years of experience in customer-facing role, with 7
years of experience in supervisory position
- Prior experience in hardware/solution industry is a plus
- Solid interpersonal skills, ability to communicate effectively
in verbal and written
- Serve as the escalation point to resolve complex issues with
high level of ambiguity, address and resolve customer's escalation
in timely manner Physical Requirements:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job:
--- Able to sit for long periods of time.
--- Able to input data into a computer and work with a computer
screen for long periods of time.
--- Occasional bending and standing.
--- Standing, walking, sitting, talking/listening, crouching or
crawling, reaching with hands and arms.
--- Lift, carry, push and pull up to 15 pounds.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job:
--- Primarily works indoors in an office setting with controlled
--- May be susceptible to outdoor weather conditions (i.e., cold,
heat, rain, and/or wind)
EEO Statement Supermicro is an Equal Opportunity Employer and
embraces diversity in our employee population. It is the policy of
Supermicro to provide equal opportunity to all qualified applicants
and employees without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability,
protected veteran status or special disabled veteran, marital
status, pregnancy, genetic information, or any other legally
protected status. Apply now --
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Keywords: Support Revolution, San Jose , Director, Command Center, Executive , San Jose, California
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