SanJoseCARecruiter Since 2001
the smart solution for San Jose jobs

Director, Command Center

Company: Support Revolution
Location: San Jose
Posted on: April 8, 2021

Job Description:

  • Our Benefits
  • Featured Jobs
  • Not Finding a Job?
  • International Jobs View Profile Show More Options Send me alerts every days Create Alert Share this Job Director, Command Center Apply now -- Date: Apr 3, 2021 Location: San Jose, California, United States Company: Super Micro Computer Job Req ID: 11076 About Supermicro: Supermicro-- is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
    -- Job Summary: Supermicro is looking for a well-rounded director to lead and oversee the command center function. In this role, you will be responsible managing a team to address clients' questions and inquiries via online portal, perform supervisory role and ensure customer's requests are well-addressed by the team in timely. Additionally, you will also be required to partner with product management team on the technical training, ensure the customer-facing team are equipped to answer both technical and none technical questions regarding product, solution, and services. This role will be based in the headquarters located in San Jose, CA. Essential Duties and Responsibilities:
    Includes the following essential duties and responsibilities (other duties may also be assigned):
    • Supervise and motivate a customer-facing team, have sense of urgency and address to customer's question and inquiry in timely manner
    • Collaborate with system product team on technical training on product, solution, and service
    • Gather feedback from the clients and report to internal and corporate leaders on regular basis
    • Responsible for recruiting, mentoring, and leading the team
    • Design process, system, and tool to allow the team to function efficiently and effectively
    • Recruit, train, and lead the team to achieve operation excellence Qualifications:
      • Bachelor's degree, preferably in engineering discipline
      • Minimum 15 years of experience in customer-facing role, with 7 years of experience in supervisory position
      • Prior experience in hardware/solution industry is a plus
      • Solid interpersonal skills, ability to communicate effectively in verbal and written
      • Serve as the escalation point to resolve complex issues with high level of ambiguity, address and resolve customer's escalation in timely manner Physical Requirements:
        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

        --- Able to sit for long periods of time.

        --- Able to input data into a computer and work with a computer screen for long periods of time.

        --- Occasional bending and standing.

        --- Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.

        --- Lift, carry, push and pull up to 15 pounds.
        Work Environment:
        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

        --- Primarily works indoors in an office setting with controlled climate conditions

        --- May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)
        EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. Apply now --
        • Terms & Conditions
        • Privacy
        • Investor Relations
        • Jobs
        • Site Map
        • Follow Us Copyright -- 2019 Super Micro Computer, Inc.

Keywords: Support Revolution, San Jose , Director, Command Center, Executive , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

IT Project Manager
Description: RESPONSIBILITIES:Kforce has a client that is looking for an IT Project Manager for a large Healthcare client in Newark, CA. This is for a migration project from Avaya to Cisco and maintaining all of the (more...)
Company: Kforce Technology Staffing
Location: Newark
Posted on: 04/19/2021

Global Content Manager, CX- Austin, TX
Description: Provide shared service direct support to the Field License Sales and Consulting Organizations. Management, production and delivery of high quality, compliant, and competitive proposals intended to win (more...)
Company: Oracle
Location: Newark
Posted on: 04/19/2021

Chief Financial Officer
Description: Chief Financial Officer - Career Opportunities at Marin County Superior Court page has loaded. THE COURT DEFINITIONUnder direction from the Court Executive Officer, plans, organizes, administers, reviews (more...)
Company: Marin County Superior Court
Location: San Rafael
Posted on: 04/19/2021

Case Manager/ Utilization Review Registered Nurse
Description: MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is seeking a quality Case Manager/ Utilization Review Registered Nurse RN for a travel assignment with one of our top healthcare (more...)
Company: MedPro Healthcare Staffing
Location: Turlock
Posted on: 04/19/2021

Physician - Administration - Hospitalist - Hospital Medicine - Hospitalist Medical Director
Description: The Hospitalist Medical Director role will be working in the Hospital Medicine specialty, located in San Ramon Regional Medical Center - HM San Ramon, CA. Please contact Charles Collier at for additional (more...)
Company: Envision Physician Services
Location: San Ramon
Posted on: 04/19/2021

Black Bear Diner- Hiring a General Manager in Walnut Creek!
Description: Summary:The overall responsibility of a General Manager at Black Bear Diner is overseeing and coordinating the planning, organizing, training and leadership necessary to achieve stated objectives in sales, (more...)
Company: Black Bear Diner (1)
Location: Walnut Creek
Posted on: 04/19/2021

Lab Manager
Description: Yoh Life Sciences is seeking a Lab Manager for a direct hire role with an exciting cutting edge start up focused on gene therapy in South San Francisco. br br br br If this position is of interest (more...)
Company: Yoh, A Day & Zimmermann Company
Location: San Bruno
Posted on: 04/19/2021

Business Office Director
Description: BUSINESS OFFICE DIRECTOR - Grow your career with MERRILL GARDENS Merrill Gardens, a privately-owned family company with a proud history of success is currently hiring a Business Office Director at Sunshine (more...)
Company: Merrill Gardens
Location: Santa Cruz
Posted on: 04/19/2021

Starbucks Manager
Description: Starbucks ManagerJob Type: FT Business Unit: Starbucks Leadership Department: Food Service Reports To: Area Director/Starbucks Field Manager, Foods Division Reports To: Restaurant/Starbucks Manager/ Area (more...)
Company: Macy's
Location: Walnut Creek
Posted on: 04/19/2021

Mortgage Closing Manager (100% Remote)
Description: If you are a Mortgage Closing Manager with experience, please read on We are a nationwide, established lender based out of CA looking to bring on a 100 remote Closing Manager. With this role, we offer (more...)
Company: CyberCoders
Location: San Ramon
Posted on: 04/19/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Jose RSS job feeds