Customer Success Director, Cloud Infrastructure & Software Group
Company: Cisco Systems, Inc.
Location: San Jose
Posted on: April 8, 2021
|
|
Job Description:
Customer Success Director, Cloud Infrastructure & Software Group
Location: San Jose, California, US Alternate Location Location
Flexible Area of Interest Customer Experience Job Type Professional
Cloud and Data Center Job Id 1325895 What You'll Do Cisco's
Customer Experience (CX) organization is one of Cisco's fastest
growing teams, transforming how Cisco thinks about accelerating
customers through the adoption lifecycle across its entire
portfolio of products and services. This is a time of unprecedented
change for Customer Success within CX and Cisco - and we're looking
for top talent who isn't afraid to rise to the challenge and go
above and beyond to help us get there. The Customer Success
Director, Cloud Infrastructure & Software Group, leads a team
responsible for developing and orchestrating the customer success
motions needed to drive adoption of the recurring offers within
Cisco's Cloud Infrastructure & Software Group Portfolio. This
highly visible, strategic role will be responsible for defining,
executing, and evolving our customer success programs within the
internal and external Cisco ecosystem to enable personalized,
relevant interactions with customers at each stage in the customer
lifecycle to realize business value faster. Responsibilities
include: -- Identify most impactful areas in the business across
products, technologies, and adoption barriers for which to drive
and develop customer success motions -- Partner closely with the
product business unit, Specialist Sales, and CX Product Management
organizations to define the customer adoption journey by use case
and needed adoption content to accelerate customers through the
journey -- Mobilize a team of programs managers to define scope of
each program, customer list, success metrics, and associated plan
to drive a selected business outcome for the targeted set of
customers -- Work closely with the wider CS field leadership teams
to ensure successful movement and progress of customers on key
metrics and against program targets -- Own the overall plan across
all the relevant parties in CX, Sales, Partner, and Product/
Engineering teams to drive execution across success programs and
resolution of key customer adoption barriers -- Develop strong
interlocks with the Renewals organization to understand key
customer attrition insights and ensure continued focus on the right
customers to deliver quick time to value and sustained improvement
to renewal rates -- Continually measure progress across program via
clear KPIs and established field feedback loop to evolve and
iterate program for maximum business impact for both our customers
and Cisco Who You'll Work With Our teams are all about adapting
quickly to respond to market changes and bringing innovation and
new ways of thinking to evolve our operating model. This individual
will be integral in owning the relationships with key stakeholders
across CX and the broader Cisco organization to ensure that each of
our success programs rapidly land in the field. Key groups include:
-- CX Product Management - Align on customer use cases and customer
adoption journey. Define scope of customer success program and
associated adoption content across a variety of formats, including
1:1, 1:many, and digital channels -- CX Communities & Enablement -
Partner with leaders of each CX role community to enable customer
success roles on programs, intended outcomes, and collateral to
successfully engage customers and accelerate adoption -- CX
Platforms - Provide requirements and partner with role process SMEs
on team to ensure execution of the program into customer success
tools and systems -- CX Field teams, CX Renewals - Develop feedback
loop from the field to ensure strategy and program intention
matches with reality of execution and tweak or redefine engagement
strategy as needed -- Sales, Business Unit, and Partner
Organizations - Connect into wider Cisco organization and
customer-facing roles to ensure tight integration and alignment
across entire customer lifecycle and ongoing actions across the
functions to collectively drive customer outcomes. Who You Are
Cisco will consider for employment, on a case by case basis,
qualified applicants with arrest and conviction records.
Keywords: Cisco Systems, Inc., San Jose , Customer Success Director, Cloud Infrastructure & Software Group, Executive , San Jose, California
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsLicensed Health Insurance Agent - Cutting Edge Lead Management Platform Description: Assurance, a Prudential company, is hiring Under 65 Health Insurance Sales Agents in your city. If you're already a Licensed Insurance Agent have a Residential Insurance License, we want to hear from (more...) Company: ASSURANCE Independent Agents Location: Petaluma Posted on: 04/18/2021 Assistant Salon Manager - Metro Center Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants more responsibility, Company: Great Clips Location: San Ramon Posted on: 04/18/2021 Business Intelligence Manager Description: Our Client is looking for a QA Data Manager. Below is the detailed job description for your reference, if interested kindly reply back with your updated resume and contact info. Duration Long Term Contract (more...) Company: Openmind Technologies Location: San Ramon Posted on: 04/18/2021 Plant Manager Description: We are a leading food and agri-business, supplying food ingredients, feed and fiber to over 19,800 customers who range from multi-national, world famous brands to small family run businesses. Each customer (more...) Company: Olam Americas Inc Location: Gilroy Posted on: 04/18/2021 Release Manager Description: Manage the development and implementation process of a specific company product. Manage the development and implementation process of a specific company product involving departmental or cross-functional (more...) Company: Oracle Location: Newark Posted on: 04/18/2021 COVID Clinic Manager (RN) Description: COVID Clinic Manager RN needed for a contract opportunity with Yoh's client located in San Jose, CA br br Top Skills You Should Possess: br br ul br li Previous experience in a healthcare (more...) Company: Yoh, A Day & Zimmermann Company Location: Newark Posted on: 04/18/2021 Senior Director, Global Live Services Marketing NBA 2K Description: Who We Are 2K develops and publishes interactive entertainment globally for console systems, handheld gaming devices and personal computers, including smartphones and tablets. 2K is a leading publisher (more...) Company: 2K Location: Novato Posted on: 04/18/2021 Sr. Manager, Payroll Description: Job DescriptionLeading the future of luxury mobility Lucid's mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human (more...) Company: Lucid Motors Location: Newark Posted on: 04/18/2021 Retail Operations Manager Description: Job DescriptionOVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences--for true beauty (more...) Company: Ulta Beauty Location: Novato Posted on: 04/18/2021 Business Development Manager Description: Business Development Manager-IT SalesStaffing Must have current Business Development Experience in IT Staffing Industry. Company: Tekforce Corporation Location: San Ramon Posted on: 04/18/2021 |