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Home Delivery Program Manager

Company: Second Harvest Food Bank of Santa Clara and San Ma
Location: San Jose
Posted on: February 23, 2021

Job Description:

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of more than 300 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley and the economic downturn caused by the COVID-19 pandemic, hunger is at an all-time high. Second Harvest is now serving an average of 500,000 people every month, twice as many people as it reached pre-pandemic. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org. About the Position This position is responsible for the management and development of food distribution programs that ensure ongoing nutritional support for low-income individuals and families who are homebound. Program Manager will closely collaborate with a wide variety of community organizations to meet the needs of clients and ensure respectful and safe access. This job typically requires incumbent to be working in the field a minimum of 50% of the time. This job might be for you if:

  • You are passionate about fighting hunger in your community.
  • You enjoy developing and maintaining relationships and possess cultural humility in your work with a diverse set of clients, volunteers, partner-organization representatives, and Second Harvest of Silicon Valley colleagues.
  • You embrace the importance of a positive client, volunteer, and collaborative partner experience, always ensuring the best possible levels of service quality are maintained.
  • You enjoy process and program management as you will provide management and oversight of the distribution process over 20 distribution locations, ensuring quality, accuracy, and consistency in our process and in our records.
  • You are skilled and enjoy the challenge of identifying, planning and implementing programs, changes and initiatives to better serve the needs of the community.
  • You are skilled at analyzing and presenting data and utilizing for decision-making; you proactively recognize and respond to patterns and trends.
  • You have an attention to detail and ensure program policies are accurate and up-to-date
  • You are experienced at training and overseeing the work of volunteers. Responsibilities:
    • Opening, Training and Managing Home Delivery Hubs and Partners.
    • End to End Volunteer Experience, Recruitment through appreciation/retention
    • Documentation of site logistics and best practices
    • Other duties as required and as assigned to meet Second Harvest goals and objectives. The ideal candidate will possess the following professional qualifications: --
      • Demonstrated experience in program development and/or community organizing activities. Experience working collaboratively with diverse community groups and in diverse environments. Working knowledge of public and private community service resources within San Mateo and Santa Clara Counties.
      • Ability to perform multiple duties independently with a minimum of supervision. Ability to make frequent changes of routine and pace of activity due to unpredictable customer demands without loss of efficiency or composure.
      • Proven ability to work as a team player, establish, and maintain good relationships with people of various ages, educational, ethnic, and socioeconomic backgrounds. Demonstrated ability to motivate individuals.
      • Excellent computer skills, particularly word-processing and database management. Proven record of accuracy in collecting, compiling, and reviewing data.
      • Demonstrated ability to express ideas clearly via telephone, orally, and in writing.
      • Possession of a valid California Class C driver's license and a clean DMV record. Willingness to drive personal vehicle, as necessary. Compensation for business mileage is reimbursable at standard IRS rate.
      • Fluency in another language like Spanish, Vietnamese, or Chinese, both oral and written, is a plus.
      • Bachelor's degree from an accredited college in social sciences, or a directly related field; experience may be substituted on a year-to-year basis. Minimum of 5 years program management experience. Reports To: Senior Program Manager Location: Second Harvest of Silicon Valley, Curtner Distribution Center, 750 Curtner Avenue, San Jose, CA 94134 Hours: M-F, 8:00am to 5:00pm, with the ability to work flexible hours, including some early mornings, evenings and weekends. Compensation: Competitive salary commensurate with experience. Generous health benefits, Flexible Time Off (FTO) starting at 200 hours/year, ten paid holidays, and excellent retirement savings plan. EOE UNDER-REPRESENTED GROUPS ARE ENCOURAGED TO APPLY

Keywords: Second Harvest Food Bank of Santa Clara and San Ma, San Jose , Home Delivery Program Manager, Executive , San Jose, California

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