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Program Manager - Insights & Innovation

Company: Cisco Systems, Inc.
Location: San Jose
Posted on: February 22, 2021

Job Description:

Cisco's Customer Experience (CX) organization is one of Cisco's fastest growing teams, and the CX Engineering & Product Incubation organization is transforming how Cisco delivers value to our customers & partners via our product portfolio. This team is charged with driving the digital experience, automation and innovative ways for CX SaaS products. What You'll Do You will lead program management efforts across cross-functional teams for SaaS products. You will drive successful delivery of programs to achieve strategic business outcomes delivering quality results in a timely fashion. The role will lead our most significant & critical initiatives which span across multiple organizations and will interact at the SVP & EVP levels. Who You Are You are able to work across multiple fields, communicate clearly and to the point, be assertive and interactive, and lead with excellent interpersonal skills. You are determined to reach goals and objectives with minimal management intervention. You enjoy working independently but you are an outstanding collaborator and great atleading teams in the completion of strategic programs and initiatives. You display strong leadership, influence, and decision-making skills, coupled with good judgment.

  • Drive cross-functional innovative engagements across workstreams providing subject matter expertise.
  • Identify, prioritize, and sequence capabilities required to deliver results for multiple new cross-functional initiatives.
  • Use sophisticated analytical thought to exercise discernment and identify creative solutions.
  • Improve utilization of current resources (People, Processes, Tools) and look for ways to automate processes and increase efficiency.
  • Foster ideation in the team and encourage new ways of working that yield benefits to the team. Minimum Qualifications
    • You have validated experience handling and leading large turnkey programs
    • You are familiar with Cisco Services, Technologies, and Architectures
    • You have an understanding of Cisco Services and products
    • You excel at communicating with Executives, partners and customers to identify needs and evaluate alternative business solutions and strategies
    • You are results-oriented and you embrace technology and learning
    • You have experience with agile project methodology and concepts (Agile, SAFe, Kanban) and tools (Rally, JIRA, etc.)
    • Agile Coach/Scrum Master certification preferred and PMP a plus Who You'll Work With You will be a core member of the Insights and Innovation team and work cross functionally with CX Engineering, PMO, Product Management, Customer Success, Sales & Marketing and greater Cisco stakeholders in this role. The team is responsible for defining the strategy, processes, tools and mechanisms for scalable customer and partner onboarding and adoption of CX Engineering products. Team focus includes the capture and analysis of customer feedback and driving customer adoption through product improvement, collaboration, and innovation across-CX teams to delight our customers and make them successful. Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! Sign up to receive notifications of similar jobs Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
      Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Keywords: Cisco Systems, Inc., San Jose , Program Manager - Insights & Innovation, Executive , San Jose, California

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