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HR Specialist III (Case Management) * REMOTE

Company: Aerotek
Location: San Jose
Posted on: February 21, 2021

Job Description:

A leading eCommerce company in downtown Seattle is looking to hire multiple remote Case Managers to join their team & help with LOA/FMLA.Description:The disability & leave Case Manager provides case management for all types of leave of absence and disability life events. The Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.Responsibilities:

  • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
  • Serve as a point of contact for assigned employees (150 - 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans
  • Leverage duration guidelines, best practice tools and resources to support oversight of a leave event as appropriate
  • Critically assess and adjust the case management plan to an employee's changing needs
  • Address and respond to sensitive situations
  • Troubleshoot issues and seek to remove barriers before, during, or after a leave event
  • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
  • Identify and solve problems that may arise, sometimes with limited information
  • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
  • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
  • Communicate regular updates to employees and stakeholders both verbally and in writing
  • Ensure compliance with standard work, federal/state regulations, and company policy
  • Maintain system records to ensure accurate and timely information/documentation
  • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
  • Flexibility to work nights and weekendQualifications:
    • Bachelor's degree & 3+ years experience OR 5 + years of professional or military experience
    • experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan
    • experience in Human Resources OR customer service in a leave and/or disability field
    • Experience in MS Word, Excel, Access, Outlook and PowerPointPreferred Skills:
      • 2+ years of related experience in a leave of absence and/or disability claim management role
      • Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
      • Experience working multiple projects or cases independently in environment with changing priorities
      • Experience working with confidential information
      • SPHR, PHR, or CPDM certifications, or equivalent About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, San Jose , HR Specialist III (Case Management) * REMOTE, Executive , San Jose, California

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