Sr Director of Renewals Transformation
Company: Cisco Systems, Inc.
Location: San Jose
Posted on: January 14, 2021
On this critical leadership role, the--CX Renewals
Transformation Sr. Director defines and owns the business strategy
and transformation initiatives that accelerates success of CX
Renewals organization, measured by improving on-time renewal rate
(OTRR) of recurring revenue and growth of annualized recurring
revenue (ARR) across all customers. As an individual, you will
perform as trusted business advisor with a 360 o view of the
business, build and maintain deep partner connections and act with
bias for execution. You have a strong experience on
subscription/XaaS business strategy specially around contract
renewals, partner programs, customer success and end-to-end digital
engagement. As a leader, you will manage a team of business
operations professionals who lead different ground-breaking
initiatives. Your team will drive strategic programs to accelerate
CX Renewals transformation globally and locally that will pave the
road to build the best in class renewals organization. Who You'll
Work With This role resides in--CX Strategy, Partner and Operations
organization which enables Cisco's fastest growing teams to deliver
profitable growth throughout the customer lifecycle with a series
of selling motions to drive higher value and an efficient
experience from Cisco solutions. You will drive deep
cross-functional engagement across CX, Sales, Partners, Finance and
Operations to prioritize key business initiatives, change
management, strategy implementation and execution. You will also
partner closely with the leadership team to drive, align and
execute against the team's vision, strategy and strategic promises
in each region and business entities, as well as with the Renewals
Operations team to ensure tight alignment. You will be required
- Define and drive execution of CX Renewals long term
- Successfully build and launch strategic Renewal programs on
time, within budget, while securing fast adoption.
- Drive transformation in a multi-country, multi-cultural and
virtual teams, influencing through persuasion, and consensus
building while keeping the focus on growing renewal
- Be a subject matter expert on customer experience and renewals
on subscription-based business models.
- Improve effectiveness and efficiency of Renewals processes and
customer engagements through technology.
- Drive strategy and execution on key initiatives such as
renewals automation, security renewals, DNAC renewals, renewal
programs such as T-minus or Enterprise Agreements.
- With 15+ years senior management experience, you should possess
both leadership and strategy development experience for
- Bachelor's degree required. Optional: MBA or equivalent from a
nationally recognized institution.
- Experience in a top tier consulting firm with expertise on XaaS
strategy, business management with strong emphasis on customer
success and renewals for technology companies.
- Direct experience in leading effectively strategic programs in
sophisticated and complex environments.
- Adept at balancing short-term pressures with overall long-term
goals. We will ensure that individuals with disabilities are
provided reasonable accommodation to participate in the job
application or interview process, to perform essential job
functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.
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implement change in their digital businesses. Some may think we're
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Keywords: Cisco Systems, Inc., San Jose , Sr Director of Renewals Transformation, Executive , San Jose, California
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