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Senior Program Manager (San Jose/Portland)

Company: CDK Global
Location: San Jose
Posted on: November 23, 2020

Job Description:

Power the Possibilities
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We're building and developing cloud technology for the automotive retail industry
that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.

Be Part of Something Bigger
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It's time you joined an evolving marketplace where research and development
investment is measured in the tens of billions. It's time you were a part of something bigger.

We're expanding our workforce - engineers, architects, developers and more - onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.

Join Our Team
Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.
The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.

If you're ready for high-impact, you're ready for CDK.

Summary:
At CDK Global, we are focused on connections that allow us to deliver world-class software, support and data insights. Our values define who we are and how we show up for each other, our customers and our communities.
Our values: Stay Curious, Own It, Be Open, Create Possibilities

We are looking for a Senior Program Manager to join our engineering teams and help manage the portfolio programs in our Shared Services domain.

RESPONSIBILITIES:
--- Collaborate with program sponsor, stakeholders, workstream leaders, product/dev managers, and cross-functional teams to define and own program objectives / key results; develop, communicate, and maintain project plans (executive level to detailed)
--- Manage projects through the entire project lifecycle, including scope definition, planning, managing project schedules, phase deliverables, key milestones, smooth execution and on-time quality delivery
--- Participate in current and future strategic, operational and tactical level planning and forecasting efforts
--- Routinely lead large-scale initiatives
--- Efficiently and effectively:

  • Sort through many competing priorities
  • Define processes that improve execution precision
  • Drive program execution to success, in a complex and fast paced environment
  • Drive business results by championing a culture of accountability and consistent project management practices
    • Lead technical design and architecture discussions across cross-functional teams --- Anticipate and mitigate risks by conducting assessments across the program (both quantitative and qualitative), to determine if the implementation plans meet stakeholder requirements and will achieve strategic objectives
      --- Direct, and be accountable for, change management within your program domain
      --- Collect, analyze, and report status and metrics that clearly and accurately reflect progress against planned goals and deliverables
      --- Effectively communicate with senior management, sponsor and stakeholders on status, dependencies, risks and change control, at the right cadence and right level of detail to inform and influence, e.g. deliver regular weekly status reports, maintain/share master cross-team schedule across the whole program, daily updates during critical periods, schedule/lead conference calls for urgent issues, etc.
      --- Lead post-project retrospectives that maximize learning. Ensure that appropriate improvements are incorporated into future projects
      --- Represent the program teams across the org and liaise across various forums
      --- Be an earnest member of the organizational standards body for product & technology operations and guide the program teams through the standards
      --- Be the agile champion for the program

      MINIMUM QUALIFICATIONS:
      --- Bachelor's degree in computer science or related technical discipline, or equivalent experience
      --- 8+ years of relevant work experience in technical program/project management, partnering with product/engineering leaders and teams in software development (web, mobile, SaaS, distributed cloud services, databases, and/or data processing systems)
      --- Demonstrable experience defining/managing several projects across multiple cross-functional teams spanning geographies, building sustainable processes, coordinating/driving release schedules and a proven track record of driving on-time and quality delivery
      --- Effective organizational, stakeholder management, project management, data analysis, and communication skills (verbal, written and technical)
      --- Comfortable talking technical matters with the business and business matters with technical members
      --- Respectful and influential; having the ability to influence, collaborate, push back when needed, approach work rationally and deliver solutions in an ever-changing environment
      --- Experience working in an Agile environment with multi-location cross-functional teams
      --- Strong client service attitude and leadership capabilities, with a bias for action
      • Solid understanding of software development life cycle
      • Strong interpersonal, analytical, problem-solving, negotiation, and conflict resolution skills with an ability to motivate teams and deliver results
      • Ability to navigate ambiguity / competing priorities and lead large / complex initiatives PREFERRED QUALIFICATIONS:
        --- Demonstrable interpersonal effectiveness and emotionally intelligent communication skills to effectively and efficiently communicate, persuade / influence, and tackle challenging conversations at Director level and above
        --- Experience leading multiple technical programs for a technology company, spanning remote cross-functional teams to take products to market, ensuring success metrics are informing future efforts, and fine-tuning the program as needed
        --- Experience and proficiency with tools such as Tableau, Jira, Jira Align, Microsoft Powerpoint / Word / Excel / Project, SharePoint, Confluence, etc.

        CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.
        At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

Keywords: CDK Global, San Jose , Senior Program Manager (San Jose/Portland), Executive , San Jose, California

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