the smart solution for San Jose jobs

Global Escalation Engineer

Company: Pulse Secure
Location: San Jose
Posted on: May 19, 2019

Job Description:


Pulse Secure is looking for a top-notch Customer Success Escalation Engineer for the Customer Success Team who is very technical and can work directly with customers.

This is a rare opportunity where you can work with a very seasoned top talented customer success team to make a huge impact in delighting customers.

What You Would Do

  • Provide technical guidance and best practices as the subject matter expert in our products.

  • Create tools for the customer success team.

  • Diagnose, troubleshoot and replicate customer issues, research and identify solutions to them.

  • Effectively communicate on a peer level with IT professionals within customer accounts to quickly and accurately recommend and communicate solution strategies.

  • Ensure proper recording of customer reported problems and maintaining status of problem and problem resolution in case problem report tracking system.
  • Actively participate and proactively document customer questions, issues, resolutions, and specific implementation scenarios in the knowledge database, and tech pub forum.

  • Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.

  • Participate in the technical review process for new product launches.

    We Bring Cakes, You Ice It Up By:

    • Curious and a self-starter - when you hit an obstacle you research and investigate until you solve it.

    • A strong engineer - you've been in our customers' shoes before and can anticipate their challenges and needs.

    • Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along.

    • A team-player - you'll need to be able to leverage entire customer success team and work with other cross-functional teams as needed and keep everyone informed.

    • Comfortable talking and conduct a virtual meeting with customers.

    • Able to communicate complex ideas, concepts and technology.

    • Strong knowledge of Linux/Unix troubleshooting skills, experience with tools such as strace, wireshark, gdb.
    • Advanced knowledge of analyzing sniffer traces and able to resolve various Layer 7 issues.

    • Strong network troubleshooting skills with the deep understanding of TCP/IP, subnetting, routing,--VLANs,--and protocols including HTTP1/2, DNS, SNMP, FTP.
    • A--thorough knowledge of LAN/WAN networking architecture, Load Balancers, WAN Optimization with relevant work experience.

    • Working Knowledge of Security Technologies and Protocols: Firewall, TLS/SSL, SSH, WAF.

    • Knowledge of Enterprise Apps and Enterprise Security: SAML/SSO, IPSEC, PKI, traditional overlay VPN technologies.
    • Experience with virtualization and hypervisors: VMware vSphere, MS HyperV, KVM.

    • Experience with cloud computing vendors: AWS, Azure, Google Cloud.

    • Advance knowledge in scripting languages: Perl, Python, REST & SOAP APIs.

    • Great passion for improving customer experience and in delighting customers by helping them meet their desired outcomes, easily.
    • Supporting experience of Brocade Virtual Traffic Manager.

    • Strong project management skills.

    • Knowledge in programming language: C/C++, Java, JavaScript, HTML5.

    • Experience with containers/orchestration: Docker, LXC, OpenStack, Terraform.

    • Knowledge of other protocols including BGP, OSPF, Radius, LDAP, SIP.

    • Experience working with JIRA, Salesforce CRM.

Keywords: Pulse Secure, San Jose , Global Escalation Engineer, Engineering , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Engineering Jobs

DevOps Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring devops engineers.Want to work for a company you love Are you a DevOps (more...)
Company: HIRED
Location: Oakland
Posted on: 05/24/2019

Senior Data Engineer
Description: Recent years have made us all too familiar with the destruction that natural disasters can bring about, and the increasing frequency and intensity with which they are occurring. Every year we are faced (more...)
Location: Oakland
Posted on: 05/24/2019

Heavy Duty Diesel Technician Trainee - Excellent Opportunity!!
Description: Position Description Training and Career Advancement Opportunity Excellent Benefits For You And Your Family Paid Weekly Are you looking for an excellent place to work that offers great pay, benefits (more...)
Company: Ryder.
Location: Stockton
Posted on: 05/24/2019

Network Security Engineer I
Description: Duties A network security engineer is an essential part of any large and many mid-sized business' overall technology team. A network security engineer
Company: Xoriant Corporation
Location: Sunnyvale
Posted on: 05/24/2019

Test Engineer
Description: We have multiple roles for the below requirement, Interview s schedule will be in a week for shortlisted canddiates. Test Engineer
Company: Axis Tech Inc
Location: Sunnyvale
Posted on: 05/24/2019

Vmin Validation Engineer
Description: MSFT SiDev Product Engineer group is currently looking for candidate s with the job description listed below. Please forward us any resumes that you think it s good fit. The workplace will be in Mountain (more...)
Company: Calsoft Labs
Location: Sunnyvale
Posted on: 05/24/2019

Staff Service Reliability Engineer
Description: It's fun to work in a company where people truly BELIEVE in what they're doing br br We're committed to bringing passion and customer focus to the business. br br The Role br br As a Staff (more...)
Company: Proofpoint
Location: Sunnyvale
Posted on: 05/24/2019

Backend Engineer
Description: Position Backend Engineer Status US Citizen OR Green Card Location Sunnyvale, CA Relocation Assistance Available Responsibilities Design and implement distributed
Company: Kontingent Staffing
Location: Sunnyvale
Posted on: 05/24/2019

Principal in Training (Bilingual SP/ENG)- Stockton, CA
Description: DESCRIPTION Overview br Though 9 in 10 Latino young adults say a college degree is important for success in life, fewer than 15 age 25 or older hold a bachelor's degree. Voices College-Bound Language (more...)
Company: Voices College-Bound Language Academies
Location: Stockton
Posted on: 05/24/2019

UI Engineer
Description: Direct Hire Permanent Position Position UI Engineer Location Sunnyvale, CA Salary US 100K per anum Relocation Assistance Available Responsibilities
Company: Kontingent Staffing
Location: Sunnyvale
Posted on: 05/24/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Jose RSS job feeds