Support Engineer

Company: Kforce Technology
Location: San Jose
Posted on: September 16, 2023

Job Description:

Kforce has a client that is seeking a Support Engineer in San Jose, CA.

Duties Include:

• Assists clients in the selection, implementation, and production support of application packaged solutions
  
• As a Support Engineer, you will use in-depth consulting skills, business knowledge, and packaged solution expertise to effectively integrate technology into the clients' business environment to achieve client expected business results
  
• Serve as the single interface for all business-critical issues raised by Client
  
• Develop essential partnerships with customers by fulfilling a technical advisory role that enables customer to reach desired objectives with supported product(s) and optimize their ROI
  
• Provide deep technical research, including debug and workarounds or other instructions to assist with troubleshooting
  
• Investigate Client specific application integration or environment issues
  
• Keep track of all critical incidents reported from Customer; These include application deployment blocking issues, production severity issues, software defects, custom engineering, beta programs, etc.
  
• Provide daily status calls for business critical and production technical Severity 1 incidents
  
• As a Support Engineer, you will review Client's plan/run book prior to a major upgrade or significant environment change
  
• Regularly facilitate direct discussions between the Customer and IBM Spectrum development team for high level technical discussions
  
• Ensure the customer is aware of best practices, optimization and critical go forward information pertinent to their deployment
  
• Communicate effectively with all levels of technical and management contacts to ensure thorough understanding of customer environments, requirements, problem symptoms, causes and resolutions
  
• Interact with support and development organizations while addressing problems
  

Keywords: Kforce Technology, San Jose , Support Engineer, Engineering , San Jose, California