Support Engineer
Company: Kforce Technology
Location: San Jose
Posted on: September 16, 2023
Job Description:
Kforce has a client that is seeking a Support Engineer in San
Jose, CA.
Duties Include:
- Assists clients in the selection, implementation, and
production support of application packaged solutions
- As a Support Engineer, you will use in-depth consulting skills,
business knowledge, and packaged solution expertise to effectively
integrate technology into the clients' business environment to
achieve client expected business results
- Serve as the single interface for all business-critical issues
raised by Client
- Develop essential partnerships with customers by fulfilling a
technical advisory role that enables customer to reach desired
objectives with supported product(s) and optimize their
ROI
- Provide deep technical research, including debug and
workarounds or other instructions to assist with
troubleshooting
- Investigate Client specific application integration or
environment issues
- Keep track of all critical incidents reported from Customer;
These include application deployment blocking issues, production
severity issues, software defects, custom engineering, beta
programs, etc.
- Provide daily status calls for business critical and production
technical Severity 1 incidents
- As a Support Engineer, you will review Client's plan/run book
prior to a major upgrade or significant environment change
- Regularly facilitate direct discussions between the Customer
and IBM Spectrum development team for high level technical
discussions
- Ensure the customer is aware of best practices, optimization
and critical go forward information pertinent to their
deployment
- Communicate effectively with all levels of technical and
management contacts to ensure thorough understanding of customer
environments, requirements, problem symptoms, causes and
resolutions
- Interact with support and development organizations while
addressing problems
Keywords: Kforce Technology, San Jose , Support Engineer, Engineering , San Jose, California
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