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Solutions Engineer 3

Company: Viavi Solutions
Location: San Jose
Posted on: January 23, 2023

Job Description:

Job Description - Solutions Engineer (220000GJ) Job Description Solutions Engineer - ( 220000GJ ) Primary Location : US-CA-San Jose Description VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer's most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.We are the people behind the products that help keep the world connected - at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.We are seeking an Application Engineer who will be responsible for Pre and Post Sales Customer Support of Viavi's Lab and Production products into the Network Equipment, Module Manufacturer, and Passive Component Ecosystems within NA. The candidate will be responsible for pre-sales support, customer demos, and post-sales support into key targeted accounts with focus on Viavi's parametric test equipment. The candidate will serve as an escalation point for complex technical issues and scripting assistance. This role will actively participate with Regional Accounts Managers along with Manufacturers Representatives. Essential Functions of this position include:--- Become expert on the operation and use of Viavi's Parametric Test Tools
--- Provide product demonstrations and manage product evaluations to support Viavi Sales and Partners.
--- Provide product training and technical support to Viavi customers. Work with customers to use tools and develop their test scripts and designs.
--- Participate in cross-functional processes with Sales, Marketing and Engineering. Bring customer feedback into the product development process and help shape product direction.
--- Work with Account Managers and Partners to manage and sustain the demo pool. -
--- Need to align with other regions to support Manufacturing locations.
--- Drive alignment of customer needs with Viavi product development roadmap(s)Critical Knowledge, Skills, and Abilities:--- Strong technical experience and understanding of Parametric Test Tools (RL, IL, Attenuation, Power Measurement, Optical Switching, Wavelength Filtering, OTDR, OSA, and Polarization
--- Familiarity with NEMs, Module Manufacturers, and Passive Component Test Manufactures.
--- Winning Attitude and high degree of motivation and desire to succeed
--- Ability to work independently under self-imposed schedules
--- Excellent presentation, time management, and prioritization skills
--- Ability to solve complex problems and make decisions
--- Superior interpersonal skills with the capacity to build rapport with customers/clients Qualifications Experience Required:--- BS Engineering or Optics preferred
--- 5 years' experience in Parametric Testing
--- Candidate should have experience / background in parametric test as technical discussions will be required with customers
--- Experience in training material development and technical training delivery skills a plus.This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the percentage of time identified for any job function are subject to change at any time.During the rapidly changing Covid situation, VIAVI continues to monitor the situation to keep our employees safe. We continue to adhere to CDC guidelines, strong safety protocols for sites performing essential duties, limiting travel to essential travel etc. We rely on strong benefits programs to provide our employees with support for both their medical and emotional wellness during this difficult time.The VIAVI leadership team strongly encourages all employees, current and new, to get fully vaccinated and boostered.If you have what it takes to push boundaries and seize opportunities, apply to join our team today.VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Keywords: Viavi Solutions, San Jose , Solutions Engineer 3, Engineering , San Jose, California

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