Solutions Engineer 3
Company: Viavi Solutions
Location: San Jose
Posted on: January 23, 2023
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Job Description:
Job Description - Solutions Engineer (220000GJ) Job Description
Solutions Engineer - ( 220000GJ ) Primary Location : US-CA-San Jose
Description VIAVI (NASDAQ: VIAV) has a 90+ year history of
technical innovations that have evolved to keep pace and address
our customer's most pressing business issues. We make equipment,
software, and systems that help to plan, deploy, certify, monitor,
and optimize all kinds of networks - like those for mobile phones,
service providers, large businesses and data centers. VIAVI is also
a leader in high performance thin film optical coatings and
engineered diffusers, providing light management solutions to
anti-counterfeiting, consumer electronics, automotive, defense and
instrumentation markets.We are the people behind the products that
help keep the world connected - at home, school, work, at play, and
everywhere in between. VIAVI employees are fierce about supporting
customer success and we welcome people who bring their best every
day to the company - to question, to collaborate and to push for
solutions that will delight our customers.We are seeking an
Application Engineer who will be responsible for Pre and Post Sales
Customer Support of Viavi's Lab and Production products into the
Network Equipment, Module Manufacturer, and Passive Component
Ecosystems within NA. The candidate will be responsible for
pre-sales support, customer demos, and post-sales support into key
targeted accounts with focus on Viavi's parametric test equipment.
The candidate will serve as an escalation point for complex
technical issues and scripting assistance. This role will actively
participate with Regional Accounts Managers along with
Manufacturers Representatives. Essential Functions of this position
include:--- Become expert on the operation and use of Viavi's
Parametric Test Tools
--- Provide product demonstrations and manage product evaluations
to support Viavi Sales and Partners.
--- Provide product training and technical support to Viavi
customers. Work with customers to use tools and develop their test
scripts and designs.
--- Participate in cross-functional processes with Sales, Marketing
and Engineering. Bring customer feedback into the product
development process and help shape product direction.
--- Work with Account Managers and Partners to manage and sustain
the demo pool. -
--- Need to align with other regions to support Manufacturing
locations.
--- Drive alignment of customer needs with Viavi product
development roadmap(s)Critical Knowledge, Skills, and Abilities:---
Strong technical experience and understanding of Parametric Test
Tools (RL, IL, Attenuation, Power Measurement, Optical Switching,
Wavelength Filtering, OTDR, OSA, and Polarization
--- Familiarity with NEMs, Module Manufacturers, and Passive
Component Test Manufactures.
--- Winning Attitude and high degree of motivation and desire to
succeed
--- Ability to work independently under self-imposed schedules
--- Excellent presentation, time management, and prioritization
skills
--- Ability to solve complex problems and make decisions
--- Superior interpersonal skills with the capacity to build
rapport with customers/clients Qualifications Experience
Required:--- BS Engineering or Optics preferred
--- 5 years' experience in Parametric Testing
--- Candidate should have experience / background in parametric
test as technical discussions will be required with customers
--- Experience in training material development and technical
training delivery skills a plus.This job description is not
intended to be an exhaustive list of all duties and
responsibilities of the position. Employees are held accountable
for all duties of the job. Job duties and the percentage of time
identified for any job function are subject to change at any
time.During the rapidly changing Covid situation, VIAVI continues
to monitor the situation to keep our employees safe. We continue to
adhere to CDC guidelines, strong safety protocols for sites
performing essential duties, limiting travel to essential travel
etc. We rely on strong benefits programs to provide our employees
with support for both their medical and emotional wellness during
this difficult time.The VIAVI leadership team strongly encourages
all employees, current and new, to get fully vaccinated and
boostered.If you have what it takes to push boundaries and seize
opportunities, apply to join our team today.VIAVI Solutions is an
equal opportunity and affirmative action employer -
minorities/females/veterans/persons with disabilities.
Keywords: Viavi Solutions, San Jose , Solutions Engineer 3, Engineering , San Jose, California
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