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Engineer/Senior Application Engineer, Technology Enablement

Company: Leadstack Inc
Location: San Jose
Posted on: November 26, 2022

Job Description:

Title: Senior Application Engineer
Location: San Jose, CA
Contract Duration: 06 months with a possibility of extension & conversion
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OVERVIEW & IMPACT:


  • Client is seeking to fill a key Customer Quality Manager role to support Tier 1 customers for SSD products.
  • This is a B2B customer-facing individual contributor role responsible for managing all aspects of customer key concerns related to SSD manufacturing and product quality, sustaining qualification, specifications, compliance, and ad hoc inquiries.

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    JOB RESPONSIBILITIES:


    • Represent Samsung's commitment to excellence in quality through effective customer engagement.
    • Manage critical responsiveness to customer failures and facilitate FA and RCCA.
    • Quality Engineering Support for Tier 1 customers and their ODMs including sustaining qualification activities
    • Work with customer to develop and then publish weekly reports to track RMAs, DPPM of SSDs, Failure Analysis Turn-Around-Time, and other quality metrics.
    • Support efforts to deploy Telemetry data gathering for the purpose of predictive failure analysis.
    • Integrate predictive failure data with other Quality metrics.
    • Manage Product Change Notices and Firmware Change Notices for all SSDs qualified for customers' applications.
    • Quality and problem management from customers
    • Organize technical communication in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
    • Manage rework activity when necessary
    • Factory audit and Customer Satisfaction Index collection for quality & service improvement
    • Factory audit support as per customer request to get production qualified
    • Collection of customer satisfaction index for continuous quality and service improvement
    • Excellent collaboration and communication skills in a global environment is a must.


      QUALIFICATIONS & REQUIRED SKILLS:


      • Direct experience in one or more: SSD design, development, application, qualification, or closely related skill set.
      • Bachelor of Science in Electrical Engineering (or related engineering degree)
      • Experience with embedded system firmware development process w.r.t. SSD products.
      • One to two years of experience in a B2B customer facing role supporting highly technical content.


        Additionally, we look for the following universal qualities in all candidates:


        • Resourceful Achiever: self-motivated and proactive, you flex to try new approaches and creatively solve problems
        • Avid Learner: you thrive with challenges, seek continuous growth and improvement, and seek data to prove your hypotheses
        • Devoted Professional: you are diligent and deliberate in your work, leveraging your expertise to deliver results without ego
        • Thoughtful Collaborator: you build relationships across teams, offering help and welcoming ideas from others to drive work forward in an inclusive manner


          PREFERRED SKILLS


          • Knowledge of storage-based systems relevant to leading edge SSD products and NVMe/SAS applications.
          • Five years of experience in Semiconductor Quality or Engineering role.
          • Knowledge of NAND Flash operation or test
          • Experience with qualifying/validating SSD or Flash Technology products.

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Keywords: Leadstack Inc, San Jose , Engineer/Senior Application Engineer, Technology Enablement, Engineering , San Jose, California

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