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Engineering Leader, Sustenance Engineering

Company: Cohesity
Location: San Jose
Posted on: August 8, 2022

Job Description:

Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up, manage and derive value from data while protecting data against ransomware attacks. At Cohesity, we're encouraged to think big and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning.

We've been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN's Coolest Cloud companies.

As a Leader of the Customer Engineering team at Cohesity, you will inspire, lead and manage a distributed team of software engineers. The customer Engineering team at Cohesity is responsible for triaging, development, patches, processes, policies, and procedures that maintain high-quality service levels and continuously improve product scalability and stability.

In this role, you will lead a distributed team to execute and collaborate with all other cross-functional stakeholders (engineering, product management, hosting, and customer success teams).

You will be the focal point that leads to driving efficient closure on all technical and procedural sustaining issues at Cohesity. This includes identifying issues and opportunities, defining the best correction path, implementation, and close-the-loop communications to all relevant stakeholders.

In this role, you will be responsible for driving some of our most strategic technical projects, delivering large-scale systems, designing new software systems at the innovative distributed systems technologies, and having a significant impact on the success of Cohesity.

Responsibilities

  • Is responsible for the development of effective feedback mechanisms and ensures progressive and proactive improvements.
  • Represent critical accounts programs from engineering and lead customer situations and be the point of contact to coordinate and resolve customer issues holistically.
  • Direct and resolve customer issues working with customer support, professional services, and core engineering teams.
  • Drive a results-oriented culture with a strong focus on execution, quality, and speed
  • A hands-on technical leader who can guide the team through tough architectural decisions and communicate effectively with customers.
  • Be a strong partner to peer teams such as quality engineering, professional services, customer support, and other engineering teams with a strong focus on customer satisfaction.
  • Be a strong mentor and coach to the team. Champion innovation in the organization.
  • Continuously streamline the process to effectively improve the response and resolution to customers.
  • Drive weekly patch releases effectively with quality as the primary focus.
  • Own internal and external dashboards and key performance metrics as it relates to customer satisfaction.
    Required Skills
    • BS/MS in Computer Science/Engineering, or equivalent experience
    • Experience building and leading geo-distributed engineering teams
    • Strong experience with distributed system architecture.
    • Solid leadership experience in customer engineering or sustaining engineering
    • Track record of recruiting top talent to build and scale teams.
    • Excellent presentation and organizational skills
    • Ability to weigh conflicting priorities and make quick decisions in a dynamic environment
    • Led critical accounts end to end and drive actions by working with several stakeholders.
    • Be a part of a critical account process and represent engineering.
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      Equal Employment Opportunity Employer (EEOE)

      Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

      If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

      COVID-19

      Cohesity requires all employees who enter its U.S. offices to be fully vaccinated against the COVID-19 virus and to provide documented proof thereof. Cohesity will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a sincerely held religious belief, disability or medical condition. This vaccination requirement does not apply to employees who work remotely and do not enter Cohesity offices.

Keywords: Cohesity, San Jose , Engineering Leader, Sustenance Engineering, Engineering , San Jose, California

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