Customer Service Engineer

Company: LG Display America, Inc
Location: San Jose
Posted on: May 16, 2022

Job Description:

Job DescriptionJob Summary:As an Auto Customer Service Engineer (Senior Professional), you will be responsible in communicating with Automotive business customers in North America. You will be supporting their quality/engineering demands and resolving issues starting from development to mass production. This jobs responsibilities requires you to exercise discretion and independent judgment.Responsibility:

• Support the assigned customers in North America
• Initiate first communications as a contact point for customers Tech & Quality inquires
• Clarify customers requirements and find appropriate solutions through communication with Korean headquarters and customers
• Provide support and solutions for issues from development to mass production
• Coordinate regular or issue based conference calls and face-to-face meetings between customers and LG Display
• Report the status of projects to management periodically to trace and to establish project direction
• Align the plans of the customers new program and LGD development planning
• Align customer design concepts and LGD Design for robust product design
• Arrange prototypes and development samples for customer evaluation
• Support product evaluation and specification condition to reach approval of qualification
• Align mass production start plans to customers product volume in a timely manner
• Plan for and implement engineering change requirements after mass production
• Arrange all Tech & Quality meetings such as Kick off, Development & New Tech between LG Display and customer
• Comply with the companys policy and procedures
• Perform other related duties as assignedRequirements
  • 3+ years of experience
  • Bachelors degree in Engineering or equivalent experience is preferred
  • Proficient in Microsoft Office
  • Ability to handle sensitive and confidential information appropriately
  • Professional demeanor on phone and in-person, strong communication skills
  • Organized, detail oriented, and ability to multi-task
  • Authorized to work for any U.S. employer (This role does not provide visa sponsorship)Preferred:
    • Bilingual in Korean and English Benefits
      • Health, Dental, Vision, and Life insurance covered at 100% for employees
      • 401(k) plan with company match

Keywords: LG Display America, Inc, San Jose , Customer Service Engineer, Engineering , San Jose, California