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Customer Service Engineer

Company: LG Display America, Inc
Location: San Jose
Posted on: May 16, 2022

Job Description:

Job DescriptionJob Summary:As an Auto Customer Service Engineer (Senior Professional), you will be responsible in communicating with Automotive business customers in North America. You will be supporting their quality/engineering demands and resolving issues starting from development to mass production. This jobs responsibilities requires you to exercise discretion and independent judgment.Responsibility:

  • Support the assigned customers in North America
  • Initiate first communications as a contact point for customers Tech & Quality inquires
  • Clarify customers requirements and find appropriate solutions through communication with Korean headquarters and customers
  • Provide support and solutions for issues from development to mass production
  • Coordinate regular or issue based conference calls and face-to-face meetings between customers and LG Display
  • Report the status of projects to management periodically to trace and to establish project direction
  • Align the plans of the customers new program and LGD development planning
  • Align customer design concepts and LGD Design for robust product design
  • Arrange prototypes and development samples for customer evaluation
  • Support product evaluation and specification condition to reach approval of qualification
  • Align mass production start plans to customers product volume in a timely manner
  • Plan for and implement engineering change requirements after mass production
  • Arrange all Tech & Quality meetings such as Kick off, Development & New Tech between LG Display and customer
  • Comply with the companys policy and procedures
  • Perform other related duties as assignedRequirements
    • 3+ years of experience
    • Bachelors degree in Engineering or equivalent experience is preferred
    • Proficient in Microsoft Office
    • Ability to handle sensitive and confidential information appropriately
    • Professional demeanor on phone and in-person, strong communication skills
    • Organized, detail oriented, and ability to multi-task
    • Authorized to work for any U.S. employer (This role does not provide visa sponsorship)Preferred:
      • Bilingual in Korean and English Benefits
        • Health, Dental, Vision, and Life insurance covered at 100% for employees
        • 401(k) plan with company match

Keywords: LG Display America, Inc, San Jose , Customer Service Engineer, Engineering , San Jose, California

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