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Field Application Engineer

Company: Chain Reaction Ltd.
Location: San Jose
Posted on: January 16, 2022

Job Description:

Chain Reaction is a developer of blockchain-based hardware products designed to optimize the process of cryptocurrency mining. The company's products provide scale upliftment, maintains decentralization and ensures security for enterprise blockchain applications and public networks blockchain deployments thereby solving scalability, security and privacy bottleneck of blockchain, enabling companies to mine enterprise-grade cryptocurrency.
Our multidisciplinary team combines dozens of years of experience in developing and manufacturing high-end ASIC products with the highest quality standards.We are in the process of building our team and looking for talented and motivated field application engineer seeking their next challenge.In this position you will be responsible for building and growing customers trust with proven resolutions, and advocating for customers on their issues and requests.Reports to Sales organization.
In this position you will:

  • Identify customer technical needs and guide customers with solutions
  • Install and configure systems and troubleshoot and resolve issues.
  • Analyze and customers report product malfunctions and coordinate with engineering team for appropriate resolution
  • Escalate promptly about unresolved technical issues for proper attention
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Develop and maintain documents for designs and application notes and provide updates
  • Collaborate with customers about new features and functionalities requirement and secure engineering team support for implementation
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Research and Development, Product, Sales and Marketing teams
  • Maintain knowledge on industry trends and resolve all design issuesRequirements
    • Bachelor of Science/Engineering graduate for 5 years
    • Experienced as a Field Application Engineering role for 3 years
    • Strong semiconductor hardware, firmware, and software background
    • Product or yield engineering experience a plus
    • Solid internal and external written and oral communication/presentation skills
    • Customer and team-oriented attitude
    • Good organization and problem-solving skills
    • Willingness to accommodate frequent travel to customer sitesAdvantage
      • Master of Science/Engineering graduate for 3 years
      • Hebrew speaking skill is a plusby Jobble

Keywords: Chain Reaction Ltd., San Jose , Field Application Engineer, Engineering , San Jose, California

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