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Service Quality Engineer

Company: University Of Pittsburgh Swanson School Of Enginee
Location: San Jose
Posted on: November 22, 2021

Job Description:

Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named the #5 World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting-- Why engineering at Stryker? At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker,--you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better.--Here,--you will work in a supportive culture with--other--incredibly talented and intelligent--people, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.

  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
  • Strategic thinkers.--People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.
  • Collaborative partners.--People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions. What you will do: As a Senior Engineer, Service Quality you will support the development and sustainment of service processes to meet quality standards. This includes developing, applying, revising, and maintaining quality standards for processing raw materials and/or components for repaired, refurbished, or returned products. Also drives cost improvement, reduces regulatory compliance risk and helps with implementation of lean manufacturing principles in the service business.
    • Responsible for maintaining compliance and high quality of repair processes.
    • Proactively identify and lead implementation of procedure, process improvements of responsible repair lines.
    • Trends key quality metrics and proactively takes action as needed.
    • Independently reviews, trends, and processes nonconformances for responsible product and components.
    • Troubleshoots product quality issues moderately complex scope where the analysis requires a variety of factors.
    • Analyzes reports and/or returned products and recommends and implements corrective actions to reduce trends.
    • Owns NCs/CAPAs for responsible product and supports overall team in implementation of robust corrective and preventative actions.
    • Ensures compliance of documentation for inspection/testing and repair procedures.
    • Trains repair technicians on repair processes and procedure changes.
    • Responsible for processing supplier-initiated requests and necessary supporting documentation.
    • Partner with repair technicians and supervisors to ensure processes and equipment can meet demand requirements.
    • Drives continuous improvement actions/initiatives with suppliers and in-house teams to reduce quality issues, increase performance, reduce lead time, reduce cost, etc.
    • Provides input and facilitates implementation on repair and inspection/ testing mechanisms and equipment.
    • Executes moderately complex validation of equipment or third party repaired components.
    • Proactively provides input in the new product development process by using current generation data to identify effective and efficient repair techniques.
    • Assists less experienced engineers.
    • Supports Service in internal and external audits (FDA and Notified Body auditors).
    • May interact with customers to solve reliability issues and/or answer general product questions. What you will need: Basic Qualifications
      • Bachelor's Degree
      • 2+ years of engineering, manufacturing, quality and/or highly regulated industry experience Preferred Qualifications:
        • Bachelor's in Engineering preferred
        • Preferred to have knowledge of applicable domestic and international regulations and quality system standards - FDA QSR, MDD, ISO13485, ISO9001, etc.
        • Experience with Non-Conformances and Corrective and Preventative Actions
        • Proven track record of working in a team-based environment.
        • Strong Interpersonal Skills - able to express ideas and collaborate effectively with multidisciplinary teams. Be open minded with the ability to recognize good ideas.
        • Innovative thinker - should be able to envisage new and better ways of doing things.
        • Experience in independently executing moderately complex problem-solving techniques related to manufacturing/design technical issues. Good instincts and sound judgement for mechanical and structural design.
        • Excellent analytical skills, ability to plan, organize and implement concurrent tasks.
        • Good knowledge of manufacturing processes, materials, product and process design.
        • Demonstrated mechanical/electrical problem-solving skills
        • Proven ability to handle multiple assignments at once while meeting all deadlines
        • Must be able to routinely make decisions which affect immediate operations.
        • Demonstrated ability to plan, track and facilitate projects.
        • Moderate understanding of Quality Management System tools, Six Sigma tools, problem solving, root cause analysis, Lean and continuous improvement methodologies, with proven ability to apply them.
        • Working knowledge of MS Word, MS Excel, MS Visio, and MS PowerPoint. Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards - not to mention various social and recreational activities. Company description:Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world. Mission statement:Together with our customers, we are driven to make healthcare better.Quality policy:At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers byproviding innovative products and services that meet regulatory requirements through our effective quality system.HistoryThe Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company's name was changed to Stryker Corporation.Quick facts--- $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years--- 17.1% CAGR (compound annual growth rate) in sales over 39 years--- -36,000 employees globally in 2018--- 43 manufacturing and research & development locat ... Show more

Keywords: University Of Pittsburgh Swanson School Of Enginee, San Jose , Service Quality Engineer, Engineering , San Jose, California

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