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Principal Engineer, Firmware Engineering

Company: Western Digital Corporation
Location: San Jose
Posted on: April 8, 2021

Job Description:

Principal Engineer, Firmware Engineering This is position is in Customer Enablement team whose mission is to ensure customer satisfaction on features, qualification and on-going support. The team is responsible for bringing up new Hard Disk Drive (HDD) FW and providing FW engineering support to customers throughout the product life cycle. ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Customer Firmware Champions closely work with the FW development teams and Customer Technical Support team to certify a new FW to be timely released, meet all customer-specific requirements.
  • After products are in production, they work with FW development teams and Customer Technical Support teams to provide maintenance release--FW--and to quickly resolve field issues.--
  • FW Customer Support--Engineers use methodical problem solving to troubleshoot--FW--related problems by the analysis on system logs, drive logs and bus traces. It includes the proposal of experiments to reproduce issues, identify root cause and investigate corrective actions.--
  • FW Customer Support--Engineers have excellent communication skills.
  • When necessary, they coordinate failure analysis reports to customers and summaries of complex topics to upper management. REQUIRED:
    • 6+ years of professional experience working in an area of embedded software, customer software/firmware support, storage system design, or a related field
    • Own a Bachelor's degree in Computer Science, Software Engineering, and/or Electrical Engineering
    • Experience and familiarity with storage device standards (SATA, SAS, ZAC, TCG)
    • Knowledge of basic programming techniques including: C++
    • Can demonstrate familiarity with system logs, device logs and SATA or SAS bus traces
    • Strong communication, especially the ability to provide clear and concise summaries of complex topics The future. It's on you. You & Western Digital. We've been storing the world's data for more than 50 years. Once, it was the most important thing we could do for data. Now we're helping the world capture, preserve, access and transform data in a way only we can. The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data. But we can't do it alone. Today's exceptional data challenges require your exceptional skills. It's You & Us. Together, we're the next big thing in data. Western Digital-- data-centric solutions are found under the G-Technology---, SanDisk--, Upthere---, and WD-- brands. Western Digital is an equal opportunity employer. Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster . Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

      Western Digital thrives on the power of diversity. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution. Our leaders, including managers and supervisors, actively support diversity and inclusion in the workplace. To learn more, click here .

      Western Digital is committed to offering opportunities to applicants with a disability. If you need a reasonable accommodation, email us at Careers.Accommodations@WDC.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

      NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital's behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to compliance@wdc.com .

Keywords: Western Digital Corporation, San Jose , Principal Engineer, Firmware Engineering , Engineering , San Jose, California

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