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Product Support Engineer (10455)

Company: Veeco Instruments Inc
Location: San Jose
Posted on: April 6, 2021

Job Description:

Requisition ID--10455-----Posted--03/18/2021-----US - CA - San Jose-----Product Support WHO IS VEECO?
Making a Material Difference is at the core of our DNA. For more than 30 years, we have developed differentiated technologies and built expertise and know-how that has enabled world-changing devices such as LED lighting, data storage, advanced computing and mobile devices to reach industrial scale. We help customers overcome technical and cost barriers that make it possible to convert novel materials into high-yielding device performance at production volumes. Our customers produce the newest, fastest, smallest, and most efficient electronic components used in devices to help deliver a better world. We serve the semiconductor and emerging high-growth markets. Our process equipment and technology are used to manufacture advanced semiconductors, LEDs, displays, photonics, VCSELs, power electronics, compound semiconductors, hard disk drives, MEMS and wireless chips. Overview: The Technical Product Support organization plays a critical role at Veeco working directly with our customers and Field Service representatives. Veeco is looking for a New Product Introduction (NPI) Product Support Engineer located in San Jose, CA. In this role, the Product Support Engineer is responsible for the Service Product Life Cycle (PLC) deliverables, which includes preparing the Service organization for launch. To succeed in a fast-paced design, development and launch environment candidates must be experienced natural leaders who are organized, detail oriented and have excellent project management skills. As the liaison between the factory, field service personnel and customers, the Product Support Engineer will deliver support at all levels of equipment operation, participate in various customer account meetings, responding to escalations through coordination of factory resources and execute these supportive efforts through to resolution. Responsibilities:

  • Work with cross-functional project teams to introduce innovative products and solutions
  • Contribute to and oversee product design, for service, as it applies to the deliverables
  • Transfer knowledge from design, development and manufacturing to installation at the customer site
  • Verify all New Product Introduction Deliverables have been completed
  • Set timelines and deadlines for completion of tasks during product development
  • Drive continuous improvement of procedures, systems and methodologies necessary for launch
  • Develop technical documentation and training material for customers and service personnel
  • Deliver technical training to customers and service personnel
  • Support system installation, training or other supporting efforts in the field
  • Provide on the job training to field service engineers during installations and service escalations
  • Provide responses to both internal and external customers encompassing system facility requirements, operational performance, maintenance and process
  • Coordinate factory and field resources in response to field support request or customer escalation
  • Develop product and application expertise for both system and sub-system level components
  • Provide supplemental after-hours technical support for customer and field personnel Qualifications: Associate's Degree from a technical university and at least 2 years of experience in the Technical Support or Field Service area is required. An equivalent combination of education and experience will be considered. Technical background in the semiconductor or high-tech manufacturing field is a requirement. Product Life Cycle (PLC) and SAP experience preferred. --
    Knowledge, Skills, and Abilities:
    • Experience with--project--management and working with cross functional groups
    • Software proficiencies: Adobe, Microsoft Office, Microsoft 365 (SharePoint, Teams)
    • Must have the ability to travel 20%-30% domestically and internationally
      Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.

Keywords: Veeco Instruments Inc, San Jose , Product Support Engineer (10455), Engineering , San Jose, California

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