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IT Support Engineer

Company: Intellipro Group Inc
Location: San Jose
Posted on: February 21, 2021

Job Description:

Responsibilities

  • Responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems
  • Implementation and support of our clients IT Infrastructure, maintain IP network devices Provide Level 1- 3 support for incidents and problem resolution
  • Interact with other team members and other teams to progress projects and incidents

    Requirements
    • 1 - 3 years' relevant experience in technical support and administration for All OS platforms including Microsoft Windows 7/8/10, Microsoft Office 2016/2013/2010/2007, Windows Server 2012/2008/2003 (Active Directory Administration / Group Policy), Microsoft Exchange Server; Mac OS; Linux systems
    • Expertise in LAN and WAN, deep understanding of TCP/IP Stack and OSI models
    • Experience in Citrix, VMare, SQL Server, Data Storage, Microsoft Remote Desktop Services and Cloud based Architectures will be an advantage
    • Must be attentive to detail, proactive and have strong troubleshooting skills
    • Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.in both Mandarin & English
    • Technical, analytical, interpersonal and organization skills required
    • Bachelor's degree in Electrical Engineering, Computer Science / Telecommunication engineering or related field preferred
    • Has experience working within a ticketing system
    • Experience with Server upgrade, maintenance and backups
    • Must have CCNA or HCNA or MCSE
    • Certificate Holders of CCNP, CCIE, HCNP or HCIE is a plus

Keywords: Intellipro Group Inc, San Jose , IT Support Engineer, Engineering , San Jose, California

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