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Principal Strategist, Customer Transformation Lead

Company: Automation Anywhere, Inc.
Location: San Jose
Posted on: September 23, 2022

Job Description:

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate business processes with intelligent software bots AI-powered, digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience, and more engaged employees. The company offers the world's only cloud-native, web-based intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics. Automation Anywhere has deployed nearly 3 million bots to support some of the world's largest enterprises across all industries in more than 90 countries. For more information about our portfolio, please visit us at www.automationanywhere.com .Our opportunity:A2 (A Squared) is Automation Anywheres cross-disciplinary customer-focused strategy practice that sits at the intersection of insights, innovation, data science, and customer experience. We work with CEOs, Boards, global leaders and top-level executives as they look to transform their organizations and their industries to realize meaningful outcomes and value enabled by intelligent automation technologies and integrations.The A2 methodology is an integrated set of transformative practices that guides our customer engagements. Enterprise design thinking, service design and business value frameworks are used to map ideas, understand and mine white space, and pinpoint high value opportunities that enable customers to reach the next level of their transformation maturity.Our engagements range from rapid strategic advisories to large-scale transformations, and we believe that every engagement is as unique and varied as the customers we serve. Every engagement will be a new puzzle to solve, a new approach to design, a new team to lead, and youll get to do it all while continuing to develop your skills as a strategist. The ideal candidate is someone who can navigate and guide a multi-disciplinary team of researchers, designers, technologists and analysts through the complexities of engagements they themselves have designed.Location: Remote role - ability to work within any U.S time zoneYou will make an impact by being responsible for:

  • Combining empathy, creative instinct and business savvy to challenge the assumptions our customers have made about the best ways to extract value from their ecosystems
  • Working directly with executives and key decision makers to shape the future of their businesses
  • Championing a human-centered, entrepreneurial approach to strategic enterprise transformation
  • Developing original content, frameworks, concepts and visions to design and shape critical conversations with customers
  • Anticipating the key decisions and change levers needed to make progress, and create the organizational alignment and momentum towards a vision
  • Being the face of Automation Anywheres solution suite, with the ability to deftly speak to our capabilities and the possibilities of our products, services and solutionsYou will be a great fit if you have:
    • Bachelors Degree from an accredited college. Business degree preferred.
    • 8+ years of experience in innovation/transformation consulting, human-centered design research and strategy, or entrepreneurial work
    • The ability to be a systems thinker with deep expertise in driving human-centered design process and practice in large/complex projects
    • Experience being a hands-on practitioner of service design, design thinking and lean startup, with the ability to build end-to-end ecosystem maps, service blueprints, current/future state experience maps, journeys, personas, business/service models, storyboards and pitch decks
    • Expert workshop designer and facilitator skills driving planning, design and facilitation with executives and diverse stakeholders
    • Knowledge of enterprise business processes and technology
    • You are an expert deck-writer you are a storyteller who can craft a narrative across multiple different data points, problem statements and always topped off with compelling recommendations either as a leave behind or an artifact used for running a workshop, a readout or an executive summaryYou excel in these key competencies:
      • Excellent presentation and storytelling abilities. Experience presenting to C-suite executives
      • Excellent verbal and written and communication skills
      • Strong problem solving, synthesizing, and analytical skills
      • Ability to challenge the status quo, and work under ambiguous circumstances
      • Strong execution ability and a sense of urgency
      • Self-motivated with a process improvement mindset and the ability to understand the big picture, but also break that down into smaller actionable steps
      • Demonstrated critical thinking and analytical skillsWhy Automation Anywhere?At our company each person brings their unique talents to work as a team and make a difference. As the leader in Robotic Process Automation (RPA), we provide a very compelling product where our teams are breaking new ground every day and given an environment to grow their skills and have fun along the way. Our technology is the game changer, and our people give us the edge to better our world and go be great!#LI-LD1#LI-REMOTEEqual Opportunity Employer Automation Anywhere is an equal opportunity employer M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicants race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.

Keywords: Automation Anywhere, Inc., San Jose , Principal Strategist, Customer Transformation Lead, Education / Teaching , San Jose, California

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