? Apply Now! Resident Relations Manager

Company: ARCADIA MANAGEMENT SERVICES CO
Location: San Jose
Posted on: October 29, 2025

Job Description:

Reporting to the Community Manager, the Resident Relations Manager is responsible for creating a positive living environment for apartment community residents. Key responsibilities include managing the resident relations staff and responding to resident concerns. Position Responsibilities: - Build and maintain positive relationships with residents, addressing concerns, and ensuring their needs are met. - Review the daily activity logs provided by the courtesy patrol and distribute violation notices as needed. - Order forms used by RR, parking passes, Key Trak supplies, and Door King supplies. - Follow up with resident disputes. - Follow up with outward appearance inspections. - Coordinate maintenance and repair services for common areas and amenities, ensuring they are well-maintained and functional. - Handle lease renewals and terminations. - Manage community amenities such as fitness centers, pools, clubhouses, and recreational areas, ensuring they are accessible and well-maintained. - Organize community events, social gatherings, and activities to foster a sense of community and engagement among residents. - Develop and manage budgets for resident services, ensuring efficient use of resources and adherence to financial goals. - Implement and enforce safety and security measures to ensure the well-being of residents and the security of the property. - Oversee a team of staff members responsible for providing resident services. Position Requirements: - High School Diploma or GED: Minimum requirement. - Bachelors Degree: Preferred, especially in fields like business administration, hospitality management, property management, or a related field. - At least 7 years of experience in a customer service role. - Experience in property management, leasing, or real estate is required. - 2 years proven experience in a supervisory or managerial role. - Excellent verbal and written communication skills to interact effectively with residents, staff, and vendors. - Strong ability to address and resolve conflicts, complaints, and issues efficiently. - Ability to manage multiple tasks, prioritize work, and meet deadlines. - Strong interpersonal skills to build relationships with residents and create a sense of community. - Proficiency with property management software (Yardi), Microsoft Office Suite, and familiarity with cloud-based document management systems (Box). Certifications: - Certified Property Manager (CPM) or Certified Apartment Manager (CAM) certifications are preferred but not required. Knowledge: - Understanding of local, state, and federal housing laws and regulations. - Basic knowledge of property maintenance and facilities management. - Familiarity with budgeting and financial reporting. Personal Attributes: - Strong focus on providing excellent service to residents. - High attention to detail to ensure accuracy and quality. - Willingness to work flexible hours, including weekends and evenings if necessary. - High level of professionalism and a positive attitude. Physical Requirements: - Ability to move around the property frequently. - Capability to handle physical tasks such as inspecting units or common areas. Additional Requirements: - Must pass a background check after conditional offer of employment. - This company participates in E-Verify to confirm the employment eligibility of all new employees. Compensation details: 75000-90000 Yearly Salary PIfae094a1f165-29952-38888034 True

Keywords: ARCADIA MANAGEMENT SERVICES CO, San Jose , ? Apply Now! Resident Relations Manager, Customer Service & Call Center , San Jose, California