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Social Media Analyst

Company: Accenture
Location: San Jose
Posted on: August 5, 2022

Job Description:

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description

As a Social Media Analyst, you will help support rapidly growing client tools within a social media platform by analyzing and annotating data and trends while adhering to a specific set of guidelines. The candidate must be able to demonstrate the ability to analyze large amounts of data while adapting to changing products and goals based on client needs at a regular basis. They will also provide feedback to improve tools used by clients

Duties and Responsibilities

  • Analyze and annotate data
  • Understand client policies and guidelines
  • Make decisions according to the defined policies and procedures
  • Identify improvement opportunities and suggest solutions
  • Provide guideline and tool feedback
  • Meet team metrics assigned
  • Interface effectively with internal and client teams

    In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.We care for our employees' safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.


    This is not a virtual/remote role; the role requires you to work from an office location in Mountain view . Relocation assistance is not provided.

    Hours & Shifts

    The role requires ability to work 5 out of 7 days a week, including weekends and holidays. Given the nature of our business being 24/7, 365 days a year, candidates will need to bring a degree of flexibility, and upon reasonable notice, remain open to working shifts/rotating shifts.


    Individuals are provided paid training.

    Job Qualifications

    Basic Qualifications
    • High School Diploma or GED
    • Minimum 6 months of experience in a professional or military setting

      Preferred Skills / Experience
      • Bachelor's Degree
      • Active Social Media presence
      • Experience with confidential information collection and management
      • Experience with a project that involves customer support, or content moderation for a social media client
      • Knowledge of multi-cultural communications and cultural context in supporting other countries

        Professional Skills
        • Excellent communication (verbal and written), facilitation, and interpersonal skills
        • Passion for ensuring a world class user support experience
        • Quick learner and adaptable to learn new processes, concepts, and skills
        • Excellent organizational and time management skills
        • Strong attention to detail, results-oriented, self-directed, and inquisitive
        • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
        • Ability to remain neutral and review work as defined by policies and procedures and keeping personal bias aside

          As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Coloradoonly, the starting pay for this role is $26.95 per hour and information on benefits is here .

          COVID-19 update:

          The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

          Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

          What We Believe

          We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

          Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

          Equal Employment Opportunity Statement

          Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

          All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

          Accenture is committed to providing veteran employment opportunities to our service men and women.

          For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

          Requesting An Accommodation

          Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

          If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 , send us an email or speak with your recruiter.

          Other Employment Statements

          Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

          Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

          Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

          The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, San Jose , Social Media Analyst, Advertising , San Jose, California

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