Front Office Supervisor
Company: Highgate Hotels L.P.
Location: San Jose
Posted on: October 18, 2024
Job Description:
Compensation Type
Hourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in U.S. gateway markets
including New York, Boston, Miami, San Francisco and Honolulu, with
a rapidly expanding presence in Europe, Latin America, and the
Caribbean. Highgate's portfolio of global properties represents an
aggregate asset value exceeding $20B and generates over $5B in
cumulative revenues. The company provides expert guidance through
all stages of the hospitality property cycle, from planning and
development through recapitalization or disposition. Highgate also
has the creativity and bandwidth to develop bespoke hotel brands
and utilizes industry-leading proprietary revenue management tools
that identify and predict evolving market dynamics to drive out
performance and maximize asset value. With an executive team
consisting of some of the industry's most experienced hotel
management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in London, New York, Dallas, and Seattle.
Location
Residence Inn San Jose South6111 San Ignacio AveSan Jose, CA
95119
Overview
The Front Office Supervisor is responsible for providing attentive,
courteous and efficient service to all guests during check-in,
throughout their stay, and at checkout, while maximizing room
revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in
accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that
all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities and
hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to
guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants,
transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as
listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations
and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as
needed.
- Handle check-ins and checkouts in a friendly, efficient and
courteous manner. Use proper two-way radio etiquette at all times
when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of
the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the
shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification
report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift
according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer service experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force frequently or constantly to lift,
carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise
all team members in their respective roles at the Front
Office.
- Must be able to effectively communicate both verbally and
written, with all levels of employees and guests in an attentive,
friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented
manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related
areas.
- Must be able to maintain confidentiality of
information.
- Must be able to show initiative, including anticipating guest
or operational needs.
- Perform other duties as requested by management.
- Pay is $24.00 per hour for this position with huge growth
potential.
#J-18808-Ljbffr
Keywords: Highgate Hotels L.P., San Jose , Front Office Supervisor, Administration, Clerical , San Jose, California
Didn't find what you're looking for? Search again!
Loading more jobs...