Clinical Administrative Coordinator

Company: UnitedHealth Group
Location: San Jose
Posted on: March 19, 2023

Job Description:

Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking a Clinical Administrative Coordinator who shares our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to improve on our ability to deliver high-quality programs and services to our patients where ever they live. --Bring your skills and talents to a role where you'll have the opportunity to make an impact.-- Take this opportunity and begin doing your life's best work.(sm)As part of our Center for Service Coordination department, you will be a key stakeholder in supporting our members.-- Your primary role will be outreaching to our members post-discharge to ensure all of their healthcare needs are met. Identification of the appropriate programs and services available is critical to the success of our members.You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

• Outreach calls to our members / beneficiaries to engage in clinical programs ------------
• Support the enrolled members / beneficiaries of our community partners
• Collaborating with our PCP Network, physician offices and hospital facilities within Optum Care Network - Utah
• Support members with coordinating healthcare services
• Make appropriate referrals to the Customer Care team to support benefit, billing / payment and eligibility of our members
• Support end to end referral process for all clinical programs
• Notification to internal / external stakeholders on referral outcome
• Assist with referrals / calls received by the Care Coordination Team, and complete community outreach and documentationYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • HS Diploma or GED
  • 1+ years of customer service experience analyzing and solving customer problems with great communications skills
  • Experience working within the healthcare industry
  • Professional experience in a clerical or administrative support related role
  • Working knowledge of medical terminology to communicate with members / beneficiaries and providersPreferred Qualifications:
    • Experience working with Centers for Medicare and Medicaid Services, especially Medicare and Medicare Advantage programs
    • Knowledge of community resources--
    • Some college / undergraduate education
    • Medical Assistant (MA) certification Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.--California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $16.00 to $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.----Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Jose , Clinical Administrative Coordinator, Administration, Clerical , San Jose, California