Office Title Clerk
Company: Cox Enterprises
Location: San Jose
Posted on: June 25, 2022
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Job Description:
At Cox, we're forward-thinking innovators who put people first.
Our award-winning workplace culture is centered on inclusion and
kindness, and we're looking for people to join our mission to be a
force for good in the world. Come build a better future with us
across automotive, communications, the environment and more. We
want to do everything we can to keep our employees safe and
healthy. Therefore, where permitted by applicable law, you will
need to be fully vaccinated against COVID-19 to be considered for
this U.S.-based job. Reasonable accommodations for medical and
religious objections will of course be considered. Keep reading to
learn more about this opportunity to join the Cox family of
businesses. $5,000 Sign-On Bonus after completion of 90 days with
Dealertrack for offers of employment through 8/31/22. Dealertrack
is hiring for a Title & Record Specialist I in San Jose, CA. The
Title & Record Specialist I is a highly visible and front line,
client facing, on-site extension of Dealertrack who performs
titling administration duties. This role is located at a client
site 100% of the time. As the liaison, acting on behalf of the
customer, this individual also coordinates with Client Account
Title Specialists to ensure client needs are met. The Title &
Record Specialist I provides exemplary Customer Service to both
internal and external clients. They are also responsible for
providing "front-line" support where necessary by coordinating with
the applicable department to ensure resolution. The team member
must be able to provide guidance and communicate DMV information to
users in clear terms. This position ensures the accurate and
efficient processing of vehicle titles for a dealer client by
verifying title information is correct, maintaining knowledge of
current laws regarding vehicle titles, and interacting with
customers and regulatory agencies to resolve title issues. Position
requires strong customer facing & relationship management skills,
along with understanding of California vehicle registration and
titling and client services. Job Duties & Responsibilities: *
Assume accountability for meeting SLA's deadlines, through
effective time management and prioritization. * Consult with
immediate supervisor or manager for escalation of unresolved client
related issues or conflict. * Adhere to assigned client's policies
and process procedures defined for the Dealertrack title processing
operation. * Assists with gathering DMV documents to prepare for
title processing.
* Verify information on documents, including but not limited to,
taxes and fees, license plate, lienholder information, owner's
information and mileage. * Examine documents submitted by customers
for motor vehicle titles and registrations.
* Review transactions submitted electronically to ensure the
transaction is complete.
* Complete paperwork to process title and registration
transactions.
* File DMV documents at dealership business office once
transactions have been completed.
* Scan completed DMV paperwork and prepare bundles to be mailed to
Dealertrack to be audited.
* Provides assistance to clients by responding to emails and return
phone calls from Clients and Client Services. * Work exception
queues identified by the system.
* Update & validate exception title in the system.
* Request funds to pay state fees.
* Resolve exceptions by completing documentation, submitting to the
State, and/or working with the customers. * Complete title
validation.
* Monitor aging of titles.
* Retrieve new title docs sent by state.
* Record costs of fixing title.
* Provide accurate and friendly service to dealer clients and
interact with other client dealer departments, as necessary. *
Provide client support and technical resolution via email, phone,
and other electronic communications.
* Answer policy and procedural questions.
* Dress and conducts themselves professionally.
* Other duties as assigned. Qualifications: Minimum Requirements: *
1+ years DMV, Title Clerk, Account Management, Auction/Automobile
industry experience and Technical Client Service experience
preferred. * Must be able to receive CA Business Partner Automation
approval.
* Must be able to handle multiple, competing priorities and deliver
results in a fast-paced environment.
* Strong problem-solving skills and the ability to exercise sound
judgment.
* Excellent communication skills (verbal and written), with strong
interpersonal skills and strong attention to detail is essential. *
Strong computer skills, data entry.
* Proven ability to organize and prioritize daily work with limited
supervision.
* Have requisite skills to support the specialty area to which the
individual is assigned.
* Experience working with large, high-profile clients preferred.
Who We Are About Cox Automotive There's nothing ordinary about Cox
Automotive. We are people of every background driven by our passion
for mobility, innovation, client success and community outreach. We
make buying, selling and owning (or simply using) cars easier for
everyone. Touching more than 40,000 clients across five continents,
we bring together the best brands and the best teams to propel the
automotive industry forward. Some of those team members work for
our iconic consumer brands like Autotrader and Kelley Blue Book,
while others are creating the future of automotive at
industry-facing brands like , Manheim and vAuto. About Cox We are
the Cox family of businesses. We've been making our mark since 1898
by building and evolving world-class businesses, staying true to
our values, and encouraging top talent to always look for growth
and impact while building a career with us. Our primary divisions -
Cox Communications and Cox Automotive - are driving a new wave of
innovation, powering smart cities with powerhouse broadband
communications and pioneering greener, more progressive
transportation alternatives for individuals and fleet operators.
We're also expanding into new spaces like cleantech and healthcare
to rev up our momentum toward building a better future for the next
generation. We're looking for the talent today who will be our
leaders tomorrow. Sound intriguing? Learn more about where we are
today, where we hope you'll be going with us, and the common
purpose that unites us at . Benefits of working at Cox may include
health care insurance (medical, dental, vision), retirement
planning (401(k)), and paid days off (sick leave, parental leave,
flexible vacation/wellness days, and/or PTO). For more details on
what benefits you may be offered, visit our benefits page. Cox is
an Equal Employment Opportunity employer - All qualified
applicants/employees will receive consideration for employment
without regard to that individual's age, race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, physical or mental
disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law. Cox
provides reasonable accommodations when requested by a qualified
applicant or employee with disability, unless such accommodations
would cause an undue hardship. Statement to ALL Third-Party
Agencies and Similar Organizations: Cox accepts resumes only from
agencies with which we formally engage their services. Please do
not forward resumes to our applicant tracking system, Cox
employees, Cox hiring manager, or send to any Cox facility. Cox is
not responsible for any fees or charges associated with unsolicited
resumes.
Keywords: Cox Enterprises, San Jose , Office Title Clerk, Administration, Clerical , San Jose, California
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