Senior Manager, IT Vendor Management Office - VMO (remote

Company: Splunk
Location: San Jose
Posted on: February 21, 2021

Job Description:

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey!

Are you ready to take on the challenge of building a new critical function within IT? This is an opportunity to have a tremendous impact, demonstrate your skill-set, and partner with some of the best in the industry. In close partnership with the VP of IT Infrastructure & Operations and in
coordination with our Sourcing team, you will help us build and lead the IT Vendor Management Office that will establish a new operating norm for all new and existing vendor engagements. From inception to off-boarding, you will provide the vision, strategy, and direction for the IT Infrastructure and Operations Vendor Management function. Working with our Strategic
Sourcing partners, you shall implement new processes and standards that
ensure Splunk and the vendor deliver on their deliverables and obligations,
whilst improving operational efficiency and compliance. You will develop and cultivate an ongoing relationship with IT, Finance, Procurement and Sourcing partners as well as external vendors from the earliest stages of vendor engagement to service performance and, finally, through off-boarding. What you'll do: Yeah, I want to and can do that.

• Partner with the Supplier Relationship Manager in implementing Splunk's Supplier Relationship frameworks and guidelines.
• Provide leadership and set the mission and vision of the IT VMO in alignment with the strategic and operational objectives of the IT Infrastructure and Operations organization and it's business partners--
• Support contract negotiation efforts led by Sourcing and ensure supplier compliance of agreements to policies and practices
• Influence the practices and implement processes, tools, templates, and systems for use in vendor management, vendor services implementation, and ongoing performance monitoring and management
• Drive operational excellence through effective program management of the IT organization's VMO objectives.--
• Manage, build and effectively optimize vendor relationships. Partner with Supplier Relationship Managers to assist with concerns, facilitate issue resolution, optimize vendor performance and drive cost savings
• Partner in building and managing a $90M vendor budget in portfolio area, help facilitate annual planning with IT Infrastructure leaders for functional areas, advising on trade-offs, helping budget for priorities and alignment opportunities.
• Provide oversight and produces recommendations, and execute tactics to deliver requirements within budget
• Identify appropriate relationships in conjunction with internal customers and vendors to drive proper alignment on business and operational topics.
• Serve as first point of contact to internal IT partners to answer contract-related inquiries and raise as appropriate to sourcing teams.
• Track the health of key vendors and effectively communicate risk to key partners Requirements: I've already done that or have that!
  • 7+ years of experience, including 3+ years working with international technology vendors managing complex contract terms and vendor relationships
  • Proven success in standing up an IT VMO function at a dynamic, rapidly scaling, global company.
  • Program management experience in relation to supporting IT Service or IT Outsource providers
  • Seasoned in reviewing, drafting, redlining, and negotiating a variety of technology-related agreements, including SOW's, POC's, order forms, amendments, etc. while maintaining tight coordination with Legal, Finance, Procurement/Sourcing, IT, and vendors required
  • Effectiveness in partnering and participating in establishing internal vendor governance framework, oversight, and performance strategy including, trending and reporting on key KPI's to maximize operational value and minimize operational risk
  • Proven ability to drive outstanding employee performance and engagement through developing, mentoring, motivating, energizing, and inspiring team members
  • Demonstrate expertise with analysis of payment conditions, contracts, and documents.
  • Vendor market knowledge of IT products and services (hardware and software) and current strategies
  • Ability--to review and draft--operational aspects of technology-related agreements (SOW/POC) in partnership with Strategic Sourcing
  • Ability to work with Sourcing to create financial models on potential technology deals; assessing various models and trade-offs; ability to advise leaders based on financial analysis
  • History of cultivating relationships with colleagues and vendor representatives; has strong capability to build trusted working relationships, act as trusted advisor and influencer among peers and leaders
  • Outstanding communication skills with the ability to present and advise senior leaders Education: Got it! BS or MS in Computer Science/Information Systems or equivalent experience required What We Offer You: Wow, I want that.
    • A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
    • A set of extraordinarily hardworking, innovative, open, fun and dedicated peers, all the way from engineering and QA to product management and customer support.
    • Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
    • A stable, collaborative and supportive work environment. We don't expect people to work 12 hour days. We want you to have a successful time outside of work too. Want to work from home sometimes? No problem. We trust our colleagues to be responsible with their time and dedication and believe that balance helps cultivate an extraordinary environment This isn't a job - it's a life changer - are you ready? Splunk has been named one of San Francisco Bay Area's "Best Places to Work" by the San Francisco Business Times, ten years in a row. We offer a highly competitive compensation package and a plethora of benefits. Splunk is proud to be an equal opportunity workplace and is an affirmative action employer. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
      
      Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor's EEO is The Law notice. Please click here to review Splunk's Affirmative Action Policy Statement.
      
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      For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
      
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Keywords: Splunk, San Jose , Senior Manager, IT Vendor Management Office - VMO (remote, Administration, Clerical , San Jose, California